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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5245 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 5,245 reviews
  • Rated 5 out of 5 stars

    Top notch delivery and install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth delivery and install. The team was top notch, professional, efficient, and caring about our home (insured no wall gouges, etc.). I don't usually buy "additional warranty protection, but I purchased the Geek Squad Protection on a dishwasher year ago and it proved to be very beneficial.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer was great. I have 6 kids so a lot of clothes to wash and dry. It is now 2 years in and it would still work great only the rubber part that goes around the front inside has came off so it won’t dry fast. Luckily I purchased the 5 year geek squad protection plan. About to get that fixed now!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad, not great. Still rather they do it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took the time to explain maintenance. Install itself was done quickly but could have been done better with better exhaust part. Kinda hokey and popped off on first use. Easily reattached by us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth getting this option. Slow, slow. A brand new machine delivered came faulty with a bad part. They didn't even question or inspect, they replace the entire machine the very next day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I LOVE MY LG WASHER AND ELECTRIC DRYER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a LG WASHER AND LG ELECTRIC DRYER. I love both of them. The washer washes my clothes very well and has options for different water levels which I really like. The dryer dries my clothes quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had the chance to use the service yet. I'd imagine it will be excellent as it usually is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Too early

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it is premature to provide a comprehensive review, I previously utilized this service for my washer and dryer. When my washer ceased functioning, a technician arrived the following day to perform repairs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best top loader.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I noticed the efficiency on this washer after the first use, my whites were the whitest I’ve seen a long time. Clothes come out of the spin cycle humid to the touch. I can fit two king size comforters in one cycle. I love my washer. Recommend it 100%.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad warranty is 2nd to none I get it with every purchase no complaints yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed my new washer and dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The peace of mind is well worth it! I love that if I need help with my new appliances they are there!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Be safe get a warranty!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s always best to get some type of warranty. You never know what could happen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clothes dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer is perfect for my family and I. Its exactly what we needed, highly recommend this dryer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Whirlpool Washer is not been service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been trying to get my Whirlpool washer machine fix for a month now. Whirlpool say the 1 year warranty is out. The Geek squad/ total tech continue to transfer. Its frustrated to know that's you're paying for service that you are not getting. I need repairs service as of last month. After continuing to call i finnaly got the help of a scheduled appointment finger cross.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Good Geek

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it veryy muchhh they always come through and there is no service fee!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are always available to answer our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used the geek service yet but I hope it works if I need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer & Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend ordering anything from best buy, delivery guys was in and out within 10- 20 mins. I love my washer set and love best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome warrenty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The warrant gives you a piece of mind and reliability

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Covers everything that is needed, highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We decided for the extra warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided for the extra warranty. Our last washer died an early death, so we went for a bit more protection. Hopefully we won’t need it.

    I would recommend this to a friend