Customer Ratings & Reviews

The Shark Matrix robot vacuum does a good job overall—it picks up a surprising amount of dog hair and keeps the main areas looking clean. However, despite the promise of “no spots left behind,” I’ve noticed it consistently misses around the edges of walls, furniture, and tight corners. For almost $400, I expected a more thorough clean, especially compared to a cheaper model I had before that seemed to cover those areas better. It’s not a bad vacuum by any means, but I’m not sure it’s worth the higher price tag.

Have not used but its nice just in case. I dont know if its really worth it but nice for the piece of mind

I bought this to replace my Dyson one. They are all about the same...don't work that great but work enough to keep for it's convenience. Don't like that there is no hanger/spot for the additional pcs but for the price I guess it's ok. Most are way too expensive.

Have had it maybe a year or less and I havent used it in months. Truly a waste of money. It is very heavy and bulky, the container for the water and solution is super small. It is so gross cleaning out the receptacle if you use the steam part. The only brush that works decently is the pet brush. It does not get anything in the corners. I feel like it pushes the dirt away with the fan instead of sucking it up.

For the price can’t beat it recommend to all who are looking for an affordable vacuum

Expensive to purchase the warranty but well worth it if it bakes no hasel return/fix

I had a rough experience that had to be handled by the manager. I was told by Geek Sqad that my apple care plan really doesn’t cover my AirPods which really upset me and also had to make 2 appointments for my AirPods because your system wasn’t functioning correctly and it seems as if no one cared. I was told my AirPods would be back in 3 to 5 days then the manager says that wasn’t true it would be longer. Just frustrating because I use my AirPods for work I can’t have my phone in my hand and work.

I have had the same problem three consecutive times with a Dyson vacuum. When I got the second one, I got a three-year extended geek squad warranty in anticipation of having further problems. The vacuum broke inside of what would have been the manufactures one-year warranty but because Best Buy replaced the vacuum under my extended warranty, that voided the extended warranty, and now my third product has already broken and the three-year warranty was a waste. This would be great for products that you expect to last beyond Their Factory warranty, but I would shy away if you have a product that has a higher potential for a short shelf life

It did the job but would get full quick when It came to our pets. The battery would kind of die out fast but like I said it did the job and would charge quick. Not recommended for pet owners.

The geek squad tried to say some dirt on the vacuum sent for repair was a bio hazard. I had to have a very stern conversation with the store manager. I had to have it professionally cleaned before they would look at it. Watch for this on repairs,they have even done the same thing on computers. I finally got money to buy another one. I just don’t trust the geek squad anymore.

Have not had to use yet, better safe than sorry spending that much $$$

Not the greatest service, wish the repair process was a little faster.. can take weeks and then they may opt to replace

Works very well. Good quality product. Highly recommended.

It has only been a few months and I am having issues. Luckily shark has assistance lines and good warranty terms, but I would not purchase this unit again. I am generally a fan of shark products. Pretty disappointed in this one.

Good, but can't say great. There are no optional attachments for floor and carpet brush, only one brush for both. So much better than the Dyson we had, battery was always dying and didn't last. It would cost 150 to replace battery with Dyson and this one recharges, so it's awesome.

The vacuum was very nice and cleaned. I will recommend people to buy it. Mostly that it is not that expensive.

My mom was excited to use this vacuum but it was so heavy that unfortunately we return it

When we first got this vacuum it was powerful, lightweight, it left nothing behind. But now 5 months later it will not keep,litter,small crumbs. anything small just falls out of the vacuum. So disappointing, i vacuum atleast twice a day with 4 cats,i do not like anything on my floors.

I usually purchase extended warranties for expensive electronics but geek squad is changing its policy and it’s not as easy to exchange. Also during covid I wasn’t able to return because my expiration date was 7 days out and they didn’t give a grace period .but that could be at store mgr discretion.

Overall the cleaning was great. Programming was a bit difficult with area rugs. I eventually returned it due to the battery not charging fully with no questions asked