Customer Ratings & Reviews

I hate to say but this is not the best printer. Most of the time my printer falls off line and disconnect, I can’t just click scan and scan to my printer. I have to only use the app and that’s very inconvenient. My other Hp allowed me to scan to email but this one doesn’t. So if I could I would not get again.

Unable to contact for support. I was hoping they would assist with the installation of the new printer I bought but no help whatsover

The geek squad is very helpful abd very knowledgeable.

This is the second time, that I am disappointed with the geek squad service. I went to the store, after speaking to a member from the geek squad to pick up my new computer. They did not inform me I had to sign up for a number to be serviced. I arrived and waiting around as my representative, ignored me too busy with another customer. It was late in the evening. Another customer walked in and after I had waited for approx. 30 mins on line, he took the customer that had just arrived before me because he had a number and I did not. This was very upsetting, I was not informed of this process and it was getting later. I had my child with me, she was restless, it was a school night, and I expected to have been serviced as I came in because I spoke with the representative, he did not say you will have to wait, or you should take a number so we can service you correctly. When I interupted him to ask him what was happening, he was even ruder than ignorning me. I was even more upset and cancelled my purchase.

It will not connect to internet. I have to plug in to my laptop to print.

Bought this for a HP Printer.. was a pain in the rear.. had to package and ship the HUGE HEAVY printer twice for them to attempt to fix it.. fail times two…. Took forever and was a hassle to finally get my money back.. keep in mind all the time wasted and I lost printing time.

Customer service leaves something to be desired. The energy seems to be low. As if they don't care to be there

Its an okay printer for printing only documents. Not great for pictures because it will print with a boarder. This printer is a boarder photo printer as told by an HP specialist. Meaning you do not have the option to printer pictures with no boarders.

Called to setup printer but they didn't have a clue what they were doing either. We asked nicely for them to disconnect to our computer but they didn't want to. Eventually we figured it out on our own and gave them credit so they would disconnect from our computer.

I am trying to verify that my account should not be renewed. I keep getting messages that it will be renewed..I want to cancel renewal. I can't seem to check this request and insure that you do not renew this contract...I am downsizing and can no longer afford to have this..Why do I keep getting messages that they will automatically renew??

Bought this service for my laptop when I went to get the battery replaced was quoted 3 weeks.... I am not sure where they are getting these batteries from but I would have to assume somebody is sending it by foot and boat from china in order to get it here. Not sure why they can't order the new battery to the store and just have me pick it up or bring my laptop in. I need my PC for work.

The printer is a bit slow. It’s suppose to be wireless but it’s not compatible with all routers. On balance I would not purchase it again.

We had an HP printer for 13 months and had numerous issues. The printer regularly would not print. Had to unplug & replug it in to reboot before it would print again. this was happening too frequently. Our Total Tech guy thought there was an internal hardware issue so it was returned for a full credit.

I purchased it. After my enjoyment of having a "white glove" delivery for my Xfinity chair still sitting in my living room in the box, I can't guarantee anything from them anymore, have o idea as to what happened to them. But I'm thinking the BX might be a safer place to do business.

My last printer was an older HP, I'm not too sure what went wrong. I was on the phone with HP tech support, and we both decided it was time for an upgrade. Thanks to my extended warranty via Best Buy/Geek Squad, I received the entire amount back on the dis-functioning printer and applied toward the new printer.

Tried this for my daughter's tablet (in lieu of a netbook for college use) and it was just too impractical to use for that purpose. I can see this keyboard being functional occasionally at home, but it doesn't compare to having it all together in one place. Especially for college use in small work areas, it's just too bulky with no real way to keep mouse, keyboard and tablet together. It was just better to return and bought her a netbook, instead.

The wording is really dishonest. It says that you will be reimbursed if they don't have the product in stock, but what they don't say is that it is only store credit. It is still a good deal but there was no need to be purposely deceptive.

Just try to contact the Help Desk by phone or by walk in. No body home it seemed.

bought this replacement plan without knowing if needed. turns out didnt, never would have, and really wasnt a value payoff. geek squad is great otherwise, pick replacement plans appropriate for electronic item bought is my advice next time. think it through. many other plans bought with purchase in past much more valuable.

Mobile Printing is slow it hesitates too much and the worst problem is I can’t see the display window no light you able to read gonna return fir something different