Customer Ratings & Reviews

I bought my go pro july 2021 .and I avail the 2 year replacement . Why it says it’s not returnable ? If that’s the case I will just refund the protection plan that I purchased

I purchased a GoPro with the replacement plan (as I always do), the sales person (as they always do) give you the spiel, "replacements for a year, just bring the broken one in and walk out with a new one" Well about 2 weeks after I purchased the GoPro had some damage, so as I've done several times before I go to best buy with the camera and receipt........ Long story short after waiting around for like an hour for them to figure it out, they informed me that they're no longer replacing gopros despite them selling it to me not 2 weeks earlier with the replacement insurance. Needless to say this was very frustrating, but the attitude the geek squad guy had made it worse.....I had to leave the store because I didn't want to start yelling. So basically I've paid for insurance and best buy refuses to honor it, it's even more annoying because they changed their policy after I'd purchased it. The was no notice warning or anything other than a big "not our problem anymore" from best buy. The only reason to buy a GoPro at best buy is the replacement insurance. Now that they don't honor the insurance they sell/don't do the replacement anymore there's literally ZERO reason to buy a GoPro at best buy anymore. They've literally taken away the only selling point/competitive advantage they had for GoPro sales. Honestly it's a stupid business decision because people who buy a lot of GoPros only go to best buy bc the replacement. If that's gone so are we. It's even more frustrating that they refuse to honor what they sold. If I give you money based on certain expectations, then you refuse to honor those expectations, why on earth would I be happy much less continue to give you money? I'd much rather (in every instance/for every product they sell) give my money to someone else, this experience has really really tarnished best buys reputation and I'm not the only one..... There are a lot of us who are going to be giving our money to other people in the future.

I HAD A VERY WORST EXPERIENCE!!! I RECEIVED A BOX WITH ONLY A CHARGER FOR A DIFFERENT DEVICE AND NO INSTA 360 X3 INSIDE. I FELT LIKE IM BEING SCAMMED. IM SO HELPLESS BECAUSE I RECEIVED THE ITEM AT NIGHT AND I OPEN IT PASS 8 PM ALREADY SO COSTUMER SERVICE NO LONGER AVAILABLE. THE COURIER NAME IS ""SHIPT" ITS MY FIRST TIME HEARING THEM....

The camera I purchased was damaged. When I went back to the store I was told I would have to complete a return instead of exchanging or fixing the camera purchased even tho I had the geek squad warranty. Recommend not purchasing an open box item.

First time I get frustrated with a Best Buy protection plan. I had originally a GoPro 9 and after used it under water mic started muffling and sometimes no sound at all. I went to my nearest Best Buy and with the protection plan they provided me with a store credit since the same camera was not in stock. I jusr paid the diffrence and went with a GoPro 10. Now just 11 months after, I’m having the same problem and came to my nearest store and needing my camera for an upcoming trip and they want to keep the camera for about 3-4 weeks to fix it or determine the next step. Basically same thing as sending to the manufacturer. I asked if there was a manager available to assist with option and the geek squad rep declined calling a manager, however he did suggested for me to buy another one for my trip and return it when I’m back from it. Really? I told him that will be wrong from my part to get something, use it and then return it.

I bought my son a Sony AX43A Handycam for his little sports filming business he started. Since the $1000 camera is made out of plastic, I purchased the 2 year Geek Squad accidental drop warranty. Of course he dropped it, and the screen wont turn on. I drove to Best Buy to utilize the warranty with the understanding (from our original sales person) that we could exchange the camera if it gets damaged. Unfortunately, that was not the case and the camera has to be sent back for repairs. What really bothered me about this experience was the fact that they would not send the camera back while I was there, but instead, made me make an appointment to then return the camera. Best Buy needs to refine their warranty program. Some items can be exchanged while others can not. I'm assuming it depends on the manufacturer, but sales staff needs to be better informed. Also, if a customer makes the effort to drive to your store to take care of an issue, dont't force the customer to return another time, especially if it can easily be resolved on the spot. I found this the most fustrsting aspect! I will say that the Geek Squad staff was very friendly and this review is about Best Buy's warranty policy.

The geek squad doesn't no what they are doing because if they did the geek squad certified earbuds that I got from them was supposed to be fixed and good as new. They are not good as new purchased on. May the second got them on May the fourth Not working on ten three twenty twenty five

Videos take long to download. Even using the SD Quick Reader you need to download everything through the app. Not convenient when you film multiple videos and have to wait for it to download. The battery life is also bad. After just 45 minutes, the camera will be too hot and low battery. It can’t charge until it cools down. Having the camera in the cube will make the camera get hot even faster. Only good thing is that it’s small, compact, and good for quick 30 sec videos. Not good for day vlogging.

Poor service will never get this ever again. Made me waste a lot of money and time

Complete rip off. Best Buy in Orland Park, IL keeps giving me excuses about refunding my return on this warranty. Already spoke with 3 managers and it has been months of me driving back and forth and spending at least an hour each time at the store. Calling is useless because no one answers or the call center cannot help me. I cannot use the warranty on the camera that has already been returned.

We purchased a TV and surround sound and asked for it to be installed in our apartment. We scheduled the install and it was cancelled. We scheduled it again and again cancelled. We tried again and yet again it was cancelled. It just seems like they dont want to do their job .

I will start with saying Best Buy issued the refund for my damaged GoPro on the spot. With that said, I am extremely disappointed that the Geek Squad protection plan didn't refund the price of the camera. I had used my Best Buy rewards when I purchased it and they don't get refunded so I basically lost them.....lesson learned.

In the past the unit was replaced with a the next model if the one purchased was discontinued, now they don't do that Electronics always changes model numbers, in this case the "newer model" has nothing different I can discern, yet because they don't make the older model anymore, I had to pay almost 100 dollars to get my failed unit replaced. Not happy at all

I’ve purchased the gopro and their warranty since they came out, this last time I took my gopro and warranty to BestBuy they told me they changed their policy and will no longer be replacing or giving me store credit even though this is with coverage. No longer worth it to buy the warranty or gopro at Best Buy.

I was charged $89 versus $79 to put insurance on my camera. I went to the store to get it refunded and they told me that I will have to contact support or it will be refunded in a couple of days.

I bought the insurance for my insta360 4. 8k I went to ride my motorcycle and my camera fell on the road and it was totally destroyed and I couldn't rescue it! And the sugar didn't refund me, I'm disappointed

Gave a GoPro to my hubby as a gift. I bought it a little more than a week before his birthday as I do not like last minute things. After her got it, he decided he didn’t need this model too as he had the last model. We went to take it back about 16-17 days after purchase but only a couple after his birthday only to be told we cannot because there was only a 14 day return policy, which I didn’t know. We were only able to get store credit.

The only contact I have had with the geek squad was not a good one it was for my grandsons iPods I got no help from them not to mention they couldn't even find my account where I purchased them and the warranty I had to tell them where to look. I truly hope if I need help with his gopro it won't be the fiasco that was

I don't think I'll ever buy extended coverage again. they don't want you to use it. Heck they don't want you to bother them AT ALL.

WASTOLD THAT THIS PROCTED THE CAMERA 100% AND WHEN CAMERA COULD NOT BE FIXED i COULD NOT GET A REPLACEMENT LIKE PROMISED ME HAD TO TAKE SOMETHING CHEAPER POOR QUALLITY