Customer Ratings & Reviews

I have utalized this on another product in the past. It is the best deal going.

I've purchased Geek Squad Service on many of my electronics but never really need it until recently. I normally don’t write bad review, but this is the first for me. My son accidentally fell down and dented/bent his laptop, which purchased in March 2021 with 3 years Geek Squad production. We went to the local Bestbuy before Christmas to get it fix but got it send into the Repair Center. We just picked it up on Sunday (1/2/2022). Half the laptop still dented/bent while they "fixed" the LCD screen. We were shocked when they handed us the laptop (see pictures). The Bestbuy Geek Squad at Jersey City, NJ said the Repair Center fixed to make it “functional” and everything “checked out” while it still looked dented/bent. Just today (1/4/2022), my son started using the laptop and found out the track mouse is not working and the LCD they fixed ready to come off (see picture). An example I gave to the local support is that if my car get into an accident, they just need to use the hammer to pound this out and don’t finish the job. It is driveable, but looks like crap. This is getting ridiculous as my son will start new school semester in 2 weeks and the “new” repair might take longer than 2 weeks. This is unacceptable and I am trying to get this resolved, but no luck so far. This repair experience is really given me a bad taste of Geek Squad Service and even thinking of purchase anything from Bestbuy in the future, which I’ve purchased a lot of electronics from them.

First…geek squad takes too long to repair laptops…they had mines for almost 1month now…I dropped it off at the store and they shipped it to the service center…they replace the mother board and sent it back to the store who then sent it back to the service center…and they will not tell me what they fixing other then say we had to order more parts…I spoke with a manager who personally told me they have 3 attempts to fix the problem before they will replace it and each attempt can take 2 months…

I always purchase it .for the just in case stuff that might happen.

I purchased this and had to get screen replaced, the ease of booking an appointment was good but first time screen was replaced it cracked again within 2 days, second time I picked up the bottom rubber was mixing and a screw fell out. I have not have a good experience with getting my product fixed.

very nice people, good service. Always they lessen

my new laptop had trouble, so I brought it in to Geek Squad - and was told that my warranty did not cover buying a faulty product. But they could look at it, which would cost at least $250 (after I already paid over $300 for this warranty. They said since it was still new and under warranty, to return it, which I did. Hopefully that will also refund this useless warranty.

There’s really no point to cover your device for 1-3 years but definitely a need to cover for more than 3 years cause that’s wen most devices start to break down. On the other side, if one bought it… it’s basically a donation to Best Buy, since you’d end up not using it & when you do you’d pay more cash to fix your device on top of paying for the send out fee!!

I waited 5 months after 2 months of when it broke and then finnaly they agreed to fix it. The first time i came the charge was more than the computer even tho i had protection plan! Now its free Summary: at first scam 5 months later finnaly free.

I made a $724 purchase on the Best buy.com website. A $530 laptop with a $194 Geek Squad warranty and I didn't receive not one reward point, why? because I went through Progressive Leasing, even used the 90 day cash option to pay it off. I actually could have went ANYWHERE with my Progressive account but I chose Bestbuy because I trust them and I've made many purchases from them for years. Had I known I wouldn't receive points I would've went elsewhere. You really need to change that policy.

Had it for 3 months and the hinge completely fell apart. It doesn’t close and I had to just spend more to get a new one. Bummer. Thought it would last longer…..

Extra protection for extra money. Most probably wont use it but you’ll never know. but mostly it is in the warranty which you could not read it not until you open what you purchased.

Your store is say that this 2 yr protection is not active and never existed even though you can clearly see that it was purchased

Hate this laptop...No Google play store.. No Google Chrome.. this thing sucks...

It’s was working fine until today ! It flashes when I hit power button! I am hurt!

Can’t get my money back cause I don’t have the laptop anymore. There isn’t no need to have my money go to a laptop I don’t have for 5 years.

Bought by Accidentally Today Dont want geek Squad Protection .Need To Get Refund Asap please

I usually buy the Geek Squad protection for my laptops. Geek Squad protection is not just for the laptops but Best Buy provides this protection for most other electronics or gadgets including Phones, TV and more. If you are looking to buy the Geek Squad protection and if you need more details or doubtful if you need to get one i am sure this review will be helpful for you. Pros: 1. Accidental damage protection - It covers almost all of the accidental damages including the drops and spills. My kid once accidentally dropped the Guitar on one of my laptop (screen) which caused the screen damage. The process was very simple. I had to take it to the Best Buy store after taking an appointment and they sent it for repair. But as the laptop cost was less than the repair cost they junked it out and provided me the refund of the original laptop. Its that simple and it gives a great peace of mind especially when we have kids or pets at home. I usually buy the Geek squad protection for the devices my kids own as well. 2. Hardware failure/ Normal Wear and tear protection - After the manufacturer warranty expires, the Geek squad protection kicks in. It covers any mechanical failure. Recently the touchscreen on my son's laptop stopped working. I took the laptop to the store and they sent it for repair and i got back the touchscreen LCD replaced with no extra cost for parts or labor. Its so good to be true. 3. Surge protection - Yes thats right. Even Geek squad protects your devices from Surge damage like from the lightening. You can probably take this protection for devices that are plugged in like Television or Desktop or Printers. Surge damages are usually expensive to repair but there are no worries if you have this Geek squad protection. 4. Dead/Bad pixels protection - Under certain conditions even the Dead/Bad pixels on the Laptop screen are covered as long as there are multiple dead pixels. 5. Battery Degradation protection - If the Battery fails to hold charge and falls below 80% the warranty kicks in. They will replace the battery at no extra cost. 6. No fees for parts or labor - There are absolutely no fees for parts or labor. This is the best part about this warranty. 7. No Hidden costs - There are no hidden costs or gimmicks. Everything is so transparent that one can take this protection with absolute peace of mind. Cons: 1. Geek Squad protection is little expensive when compared to the competitors. If you don't really care about this small difference you can ignore this. 2. Service updates - It will be nice if the service updates are real time. We get updates only twice. First time when we check in the device and 2nd time when the device is ready for pickup. For my first laptop that they junked out there was no communication for weeks till i reached out to them to know that they had to junk it out. It may not be the same for everyone. I am not sure if it happened just to me. 3. Data Backup is quite expensive. Please make sure to backup the laptop/desktop/phones before you take it for repair as they charge 99$ to backup the data. Atleast the cost for backup could have been reduced by 50% or so if we had the Geek squad protection. Having said that there is no cost for data backup if we take the My Best Buy Total membership. Verdict: Looks like a good bet if: a. The device is expensive, or fragile, or something you really depend on (laptop, tablet, phone, etc.). b. You expect you might drop it, spill something on it, etc. c. You’d rather pay up front for peace of mind than risk big repair/replacement costs later. Might be less useful if: a. The device is inexpensive, or you can easily absorb a repair cost. b. You don’t use it often or treat it very gently.

⭐⭐⭐⭐⭐ “Perfect Laptop for Nursing Students and Professionals!” I recently purchased the HP OmniBook X Flip 2-in-1 from the Warwick Best Buy, and it has been amazing. The build quality feels premium, the screen is bright and sharp, and it runs fast and quietly. this laptop has made studying and charting so much easier. It handles multiple programs smoothly, boots up in seconds, and the battery lasts all day. I love being able to flip it into tablet mode for notes or class presentations. Overall, it’s lightweight, reliable, and powerful — exactly what I needed for work and school. I highly recommend it to anyone who wants a dependable and stylish laptop. Five stars all the way!

Great compact gaming laptop! MSI doesn't disappoint! The weight is perfect! Two usb-C ports. 2 usb-b ports. I like that the HDMI port is in the back! Makes running an external monitor easier to connect. Super excited to live stream my games and design on Adobe with the new 50 series RTC and the Intel Core 9 Ultra!