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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2411 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 2,411 reviews
  • Rated 5 out of 5 stars

    Excellent Service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my Geek Squad experience! Fast, friendly, and professional service. My issue was fixed perfectly and the tech made sure I understood what was done. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Warranty?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a warranty so I'm not sure how to review it? But OK!

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    They didn’t come out

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Definitely improved on having a stable connection throughout the house and eliminated a lot of dead zone issues we had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Week worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally recommend getting geek squad for your electronics. Have been so happy with the service when I had to use it. Gave me peace of mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rules!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for all! Sign Up for this and enjoy all the benefits and Pros that it entails! You will not be disappointed!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best mesh system I've ever owned.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The very best router system mesh that I've ever had ever. I love orbee, but it so happened that a lightning storm took it out, so I will be buying another orby mesh system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hope I don’t have to use it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this with my Starlink hope I don’t have to use it but good to know I have it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent had to use them on thisproduct. But i have on others. They were awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad removed viruses from my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to resolve my issue with my cell phone to get viruses removed from the phone. It was nice that I was reassured by the agent that my phone was no longer affected with viruses and he also explained to me how I can avoid this situation from happening again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Protection: Hassle-Free Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re investing in an expensive item, I highly recommend the 4-Year Geek Squad Product Replacement plan. With how unpredictable electronics can be, having this coverage gives real peace of mind. The return and replacement process at Best Buy is straightforward, making it easy to get a replacement or store credit if something goes wrong. It’s a smart way to protect your purchase and avoid the hassle of complicated returns or manufacturer RMAs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always get thecplan

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my netgear wifi router... glad I have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will use it soon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 75 inch Sony TV is nice colors picture is great I am really enjoying it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good to have all the protection you can when dealing with electronics

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best protection around, saved my livelyhood!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection plan saved my life! My $400 cable modem crapped out on me... but luckily I had the Geek Squad 4 year protection! Not only was I able to get a replacement modem, I was also able to go into store and get it the SAME day. Top notch!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Repair service

    Rated 5 out of 5 stars

    protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squads protection plan and service has been the best! No questions asked when we have had an issue they immediately either have taken care of the repair or replaced the product. We now do the protection plan on everything!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good plan and service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and warranty plan for any electronic item bought if you want to enjoy it for a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WiFi Network

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very knowledgeable on installation of the WiFi Network system.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great program to have when buying this type of equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind is something that's priceless. Don't wait. Get the protection!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Thankful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Geek Squad employees were very informative before I purchased this service. The sole reason I am not giving 5 Stars is I haven't used the service.

    I would recommend this to a friend