Customer Ratings & Reviews

I have not had to use it. Great product. What can I say? YEA!

What more to say than its great to have coverage! Our STARLINK works amazing, but we have comfort in knowing if something happens, Geek Squad has our back!

I had an issue with my wireless router, and Geek Squad took care of it right away! They replaced the product quickly, and I couldn’t be happier with the service. Totally worth the $30 I paid — I really appreciate Best Buy’s excellent customer support!

Amazing item we love it so much we recommend to buy this item

I'm always "on the fence" about these add-on service/warranty programs. 2 1/2 years ago, i bought a router/wi-fi nest product from BB, and added it on since it was not too expensive...MAN, AM I GLAD I DID! When my nest system failed, all i did was gathered it up, took it to the store, and exchanged for a new unit-even let me step up one level on my hardware! Ill never buy anything without this valuable protection again!

It's good to have all the protection you can when dealing with electronics

Good work got done resolved all of my issues no hassle

Does what they say it does. If they cant fix it they replace it. Worth it if an expensive item.

So far so good. I've had this almost a year. Not too many interruption. Recommend using the web interface if you need to change anything. App not so configurable.

Had my car in and out in a matter of a couple of hours ! Staff was friendly and very knowledgeable about what I needed to replace my stereo. After all these years, still works great!

[Employee of bestbuy] I hope I don’t have to use the warranty but I’m glad that it was be a much easier process if I do need it

Purchased the replacement\ membership to our new router. This saved us money up front and also will have the replacement policy if need. The router had issues right out of the box. We were glad we purched the membership. Easy to return and got a new rplacement that same day.

I am so tired of wasting my money on routers after routers after routers and then happen to buy extenders, and then to have to hook up other printers will only print side of the network or

[Employee of bestbuy] Protecting your investments with a warranty is a wise decision, especially for valuable electronics. Geek squad warranties provide peace of mind, knowing your devices are safeguarded against unexpected issues. This coverage offers valuable support, ensuring prompt and professional repair services when needed. Ultimately, securing a warranty is a proactive measure, preventing potential financial burdens and extending the lifespan of your products.

[Employee of bestbuy] Protecting your investments with a warranty is a wise decision, especially for valuable electronics. Geek squad warranties provide peace of mind, knowing your devices are safeguarded against unexpected issues. This coverage offers valuable support, ensuring prompt and professional repair services when needed. Ultimately, securing a warranty is a proactive measure, preventing potential financial burdens and extending the lifespan of your products.

I purchase Geek Squad protection on wvery electronic. I think it is mandatory. You get too much value for your dollar. I dont even rrally need any Geek Squad support that goes with it but you never know what might happen to your electronics. They will replace it using your protectoon ourchase and fet you a new device right away if possible.

Perfect for equipment that doesn't have to long of a life span, or if you have a busy household and things happen. Most heavy gaming households routers only last a few years and sometimes they fall. So when that happens you can return and sometimes they don't have the exact model because it's been a few years, you will get in store credit and you can find a new one around the same price or just upgrade for the same price as a low end router. Very nice and always easy when products fail or have a misshap.

we haven't really had to use this but it's nice to have in case we run into problems.

I always recommend getting a warranty. You never know when you’re gonna need it. It’s better to have and not use them to need it and not have it.

Great deal and great to have just in case you need it. Would recommend.