Skip to content
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 20 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 20 reviews
  • Pros mentioned:
    Coverage, Service, Staff

    Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Protection service is great! Our blue-ray player just quit working one day. It was covered by the Protection Plan. We took it to our local Best Buy and they replaced it right then and there! No hassle. Thanks Best Buy for this service!

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Price

    Rated 5 out of 5 stars

    Gueek Squad coverage plan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Gueek Squad protection coverage,you can rest assure that your electronics,etc. are covered. And if anything goes wrong,Bestbuy will fix them for you at no cost to you,and if they can't fix the item,they'll give you a new replacement. You can't beat that !

    I would recommend this to a friend
  • Pros mentioned:
    Staff

    Rated 5 out of 5 stars

    Help and coverage

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My biggest praise for Geek squad is for my first laptop. I bought a ASUS R-510LA and both of them were nightmares.About 45 time on line, in store with Geek Squad, 3 times with Fry's and four times being sent to ASUS. It never stayed fixed, and the Rebuilt/|refurbished replacement from ASUS was joke as well. Geek Squad tried so hard and I believe I had 8-9 months where it worked well. But either on 8.1 or 10.they were both MPOS. Thanks for trying over 25 months, and now my new choices are protected and chosen carefully.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Service, Staff

    Rated 5 out of 5 stars

    Nice 4 year Geek Squad Protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Geek Squad Protection plans because of product replacement or full refund of price paid. I've had to use the Geek Squad Protection plan on a couple of occasions and I've been completely happy with the service.

    I would recommend this to a friend
  • Pros mentioned:
    Service, Staff

    Rated 3 out of 5 stars

    Good Support

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This geek squad provides good professional support for all you electronic devices.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Worth the money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the little money they charge I was able to get and fix my item

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    good value

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to cover my pioneer elite product. The price was right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Portecion plan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had to use this plan on on couple of different. All have you to do is tell them what is wrong and they will replace it of give you a gift card if it is not available any longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good idea

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a gamble when deciding if purchases need protection. In my experience these protections hv paid for themselves more often than not.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always a good idea

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anytime I get an expensive electronic device I cover it with this protection. It has payed for itself many times over in the past

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Four years of no worries. What could. be better? Having Best Buy assume the responsibility for all service and repair is peace of mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm in the military and I move a lot so I always buy the protection it has saved me in the past from buying a replacement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy the extended warranty, it is nice to know if something goes wrong it will get fixed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Protection Plan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great protection plan and I would suggest buying it.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Protection works!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely recommend Geeksquad! They are always super helpful! :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it...

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend a product replacement plan for any electronics. This is very helpful if a product breaks and you need to replace the product under the replacement plan or they will refund it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Factory warranty only one year

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    $85 for a no strings 4 year warranty on a $500 TIVO Bolt. Considering it's a fairly new product line that seemed like a good idea especially when thinking about how much work it's going to see in 4 years.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great offer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low price for a high piece of mind. I have used this before on other products and it is so painless to get your problems resolved

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Should be seamless support when I need it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since product is with organic Best Buy support, support when needed should be seamless and "one stop" support when called upon.

    I would recommend this to a friend
  • Pros mentioned:
    Staff

    Rated 1 out of 5 stars

    What a waste of money!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a TEVO Bolt from Best Buy.com along with a 2-year Geek Protection Plan. When the TEVO arrived, my cable company had difficulties getting it to operate as it should. I contacted Geeks and was told 1) they had no service technicians in my area, and 2) since the product was new, I should contact the manufacturer directly. What was the purpose of buying the tech assistance from Geeks???

    No, I would not recommend this to a friend