Customer Ratings & Reviews

This is my 3rd machine and I love it! It’s like Sonic Ice but better! (No offense Sonic) They take little to no set-up and learning. Super easy, low maintenance, and AMAZING ICE! I believe they start producing ice within 12 minutes (maybe a bit more/or less) and I can tell you the ice bin (in a family of 4) is hardly ever full but never disappoints in producing enough. I started searching for an ice machine in 2019 after realizing how much money my bf and I were putting out for Sonic's Ice every week.... I FOUND IT very quickly. My 1st machine (the Opal 1) came from Amazon! It lasted for 2 + years and over 4 moves. Then came my 1st Opal 2.0 - which is a way better machine, with wifi and app capabilities, scheduling and interior light, etc etc and it’s a huge step up from the original machine - way to go GE! But it just got replaced by Best Buy due to a faulty sensor - it happens but Best Buy had it sent out, serviced, and word back to me in a week… which is before the 2 ½ week expected timeframe they gave me to expect word back by (6/2/24) - it was being replaced ... NO COMPLAINTS! I got word yesterday(5/23/24) and the new one today and all set up. I love these machines so much and have a lot of friends and my aunt turned on to them. If you’re looking for a countertop NUGGET ice machine - Give it a try! You will not be disappointed!!! Oh, and btw, The cleaning is NOT difficult or tiresome either. It’s a simple and easy process! Also, I should note… Best Buy’s protection is BY FAR -- THE BEST. AND GEEK SQUAD - OLIVIA AND ANN ARE AWESOME - NO DISRESPECT AND NOT DIMINISHING THE ROLE OR IMPORTANCE AND OR VALUE OF ANY OTHER GEEK SQUAD MEMBER - JUST MY EXPERIENCE WITH THOSE 2 HAS FAR EXCEEDED MY EXPERIENCE WITH CUSTOMER SERVICE EMPLOYEES / TECH SUPPORT IN MANY OTHER PLACES. I don't buy from anywhere else after realizing how beneficial it is over others to the consumer. BEST BUY takes care of their customers and your devices/appliances and turnover is pretty good.

Geek Squad Protection offers extended warranties and technical support for a variety of electronics. While it can provide peace of mind, the value and effectiveness of the plan can vary widely based on individual experiences. Pros: Convenience: In-store or in-home tech support can be convenient. Accidental Damage Coverage: Protects against accidental drops and spills. Peace of Mind: Knowing you're covered can reduce stress. Cons: Cost: The plans can be expensive, especially for high-end devices. Variable Service Quality: Experiences with Geek Squad agents can vary. Limitations: Some plans may have restrictions on coverage or service. Ultimately, whether Geek Squad Protection is worth it depends on your specific needs and budget. It's essential to carefully review the terms and conditions of the plan before purchasing to ensure it aligns with your expectations.

Omg I’m in love! Hate, I waited so long to get one. I get ice even when I don’t need ice, lol!! And as soon as you get ice from the machine, it immediately starts to make more ice. And it’s very quiet! This has been my best investment when it comes to my household appliances.

It’s a great little fridge/freezer combo. Keeps things really cool. You can’t put anything in the very back of the fridge part or it will freeze. Even though ours was boxed extremely well, it came with several dents. We kept it because it was hard enough getting it up two stories. Other than those issues it works great. Nice buy

BestBuy employees helped load this into my truck on curbside pick up. Upon arrival at home and opening the box I noticed the fridge is packaged very well with foam and tape no damaged parts were found. This item fit into the space I removed my old dish washer from in my kitchen perfectly. It cooled down very fast and had it to temp and in use by the next day. You're also given the option to have the interior LED lights stay on all the time or only when the door is opened as well as a door chime to alert when the door remains open. My only negative remark will be that the door magnet is a little on the weak side so you need to close the door slowly and ensure it didn't bounce back open.

Great support they assisted me right away with questions I had and very kind service.

Excellent service, the employees are always helpfull and great products

"Thrilled with my new purchase from Best Buy! The product's impressive features exceeded my expectations. Its sleek design seamlessly blends with my setup. The performance is exceptional, delivering exactly what I needed. Best Buy's efficient service made the buying process a breeze. Highly recommend this product!"

The mini fridge is just what I needed for my dad and I love that the freezer space and fridge our separate.

Piece of garbage never worked. I was then insulted by a warranty representative who first claimed that this refrigerator falls under same *small appliance* category as a microwave, excuse me, a countertop microwave smaller than this refrigerator as even one that would be installed above a range is considered a major appliance but this refrigerator is not. Despite paying for a four year warranty to cover my appliance that was indeed delivered, and delivered for free if I'm not mistaken, I was somehow responsible for bringing this faulty Best Buy house brand refrigerator into a store to get it serviced or replaced with another that I won't know will actually work until get it back to my upstairs apartment after of course having to find a way to get it down the stairs but I just of very effective to at least do the latter. I insisted that certainly since it was shipped my residence it can be shipped back from my residence and to send me a return label as any reputable organization would do when screwing a loyal customer by selling a defective item hopefully only Inadvertently especially since it is refrigerator. One should have been sent to me immediately and the packaging from that replacement could be used to send back the defective one under extended warranty, but if not I was willing to box and securely package it if a label was sent and would have even scheduled a pick up with carrier if it was required that they receive the defective item first. That is certainly the case, as the option to even pay out of pocket to send this junk appliance was not allowed and now my only option was to bother someone who wouldn't get a hernia throwing, excuse me, carrying this refrigerator down my apartment stairs to help. The assumption that I was *inadvertently* sent a supposed "excellent condition" open box item that of course was not actually checked for operational functionality as guaranteed went out the window when the representative had the nerve to laugh at my inability to do so and further insulted me by saying she would have no problem carrying it up and down a flight of stairs. Whether or not she or the subsequent representative with whom I spoke actually submitted a ticket for my first and/or second requests for a manager to call me as both said they did while still talking or messaging, respectively, with them but I no one ever called. P.S. Thanks for foolishly bribing me with an additional entry into a scam sweepstakes no one wins by requesting pics, since I was reminded by the large warning label on the back of the toxic chemical that my household members ended up breathing when opening the fridge door. The odor was so strong it burned my eyes.

I have to say that I have never returned an item with such ease as returning my GE opal icemaker to my Best Buy store after it stopped working. Fortunately, I had the four year warranty and they quickly offered me a full refund on the Best Buy card and I turned around and purchased a new one.

Professional and polite. I’m amazed at how fast they can remove a door and replace it. Wow. They are also strong. Two people carrying a huge refrigerator was a site to watch. Refrigerator worked perfect before they left and they answered all my questions without getting frustrated.

We loved our ice machine until it gave out. We used our ice machine on a daily basis. We also cleaned it very frequently and just one day the display had a capital E on the lower right corner. Luckily for me and my family I purchased the extended warranty. Now back to Best Buy I go.

I purchased as a replacement for a wine fridge we had that died. It fits perfectly in the built in space, almost like the cabinets were custom made for it! I love having 2 separate spaces. It came with both metal and wood racks and there were more than enough provided. Delivery was great as usual. I would highly recommend this fridge!

The Insignia ice maker is a Best Buy brand. I use highly filtered water and will descale as recommended. It has its own warranty but I’ll have peace of mind knowing I have an additional avenue of recourse if there is a problem.

This is an amazing fridge I keep it in my bedroom for drinks we love it!

I recently purchased new appliances for my kitchen including stove/oven, Dishwasher and microwave. The front left burner on my Samsung stopped work in less than a year. The Geek Squad service representative was excellent, knowledgeable, neat and professional.

The Geek Squad is awesome. My family bought the Geek squad service.

Definitely worth the price! I can have ice any time i want. Comes with a convenient water tank. I think the only downside is the cleaning, i wish it was more easy access to descale/scrub. Picture below was cleaning day

I'm won't worry about the icemaker for 2 years. I figure by then I have gotten my money's worth. I took it out of the box and set it up all by myself so I did not use the Geek Squad to just install it on my counter.