Customer Ratings & Reviews

The 4-Year Geek Squad Product Replacement plan is the smartest decision I made when buying my Samsung 57” Odyssey Neo G9. With expensive, high-performance equipment like this, repairs can be costly and time-consuming. Geek Squad’s protection takes the stress out of it — if anything goes wrong, they replace it without the hassle of lengthy repairs or complicated claims. It’s straightforward, fast, and reliable. For a major investment like this monitor, the protection plan isn’t just a nice add-on — it’s a must. Knowing I’m covered gives me full confidence in using my equipment every day without worrying about what could go wrong.

Best Buy & Geek squad have also had my back throwout the years. Always recommend adding the geek squad warranty on expensive electronics. Have gone through laptop services, Tv screen replacements, earbuds replacements without any issues and will continue to add the extra layer of protection.

I booked Geek Squad to help with my new computer monitor setup, and the service was fantastic. They arrived on time, explained everything clearly, and made sure the monitor was properly connected and configured. They even optimized the display settings for the best picture quality. Everything works perfectly now—thank you Geek Squad!

Extra protection for a large/expensive electronics purchase. Crossing my fingers to never have to use it but it is a nice thing to have just in case.

Excellent Customer service from representative. Very polite and helpful with information on what I needed.

I love the protection plan for the simple fact of i can take it in to get fixed or if theres nothing they can do I simply get a new one. No issue or questions asked. I have kids and they tend to break things so for the low price of a new support plan my worries are quickly gone. I have used this many timea to repair/replace my tech. I remember specifically my Arctis Pro headset went out. Battery stopped charging on the dock and my headset was having trouble connecting. Painfully enough they had changed over to the new Arctis Nova Pros so I couldnt get what I had before. With this plan I got what i paid originally back and used that to buy the new Nova Pros. Had them ever since. I never go without the plan. It may cost a bit upfront but on the backend never having to worry about it breaking again is a no brainer. Ypu have to purchase a new plan when you replace the item but thats cheap compared to what the item costs.

I got his plan when I bought my phone, I like that it was offered to me when I bought it and how I can get my item back fully refurbished if my old one broke!

The 4-Year Accidental Geek Squad Replacement is an invaluable service that provides peace of mind and protection for your electronic devices. With this plan, you can rest easy knowing that if your device accidentally gets damaged or stops working, Geek Squad will replace it with a brand-new one. One of the standout features of this plan is its coverage for accidental damage. Whether you drop your device, spill liquid on it, or encounter any other mishap, Geek Squad has you covered. They will replace your device, regardless of the type of damage, ensuring that you don't have to bear the cost of repairs or a replacement. The convenience of the 4-Year Accidental Geek Squad Replacement is another significant advantage. If your device becomes defective or experiences accidental damage that is covered under the plan, you can simply contact Geek Squad. They will guide you through the process of getting a replacement, making it hassle-free and saving you precious time. Additionally, the plan offers seamless tech support from Geek Squad experts. If you have any questions, concerns, or need assistance with your device, you can reach out to their knowledgeable team for help. This ensures that you have ongoing support even after your replacement device is provided. It's important to note that the 4-Year Accidental Geek Squad Replacement is available for a wide range of electronic devices, including smartphones, tablets, laptops, and more. This makes it a versatile and valuable option for protecting your valuable tech investments. Overall, the 2-Year Accidental Geek Squad Replacement is an excellent choice for anyone looking to safeguard their electronic devices. With its comprehensive coverage, convenience, and expert tech support, it provides exceptional value and ensures that you can continue using your devices worry-free. Investing in this plan offers peace of mind and protects you from unexpected expenses, making it a smart decision for any tech-savvy individual.

A few weeks ago, my laptop started acting weird—it wouldn’t turn on, and I had no idea what to do. I brought it to the Geek Squad at Best Buy, and they were super nice right from the start. They listened to my problem, asked a few questions, and said they’d take a look. After a couple of days, they called me back to explain what was wrong. They said the battery needed to be replaced and that they could fix it quickly. They even explained it in a way that made sense, which was helpful because I don’t know a lot about computers. When I got my laptop back, it worked perfectly, just like new! The whole process was easy, and they were patient and friendly the whole time. The only downside was that it cost a little more than I expected, but it was worth it to have my laptop working again. I’d definitely go back if I needed help.

I didnt buy this service on a product was and really regretted it, now i buy it on every product that i cannot afford to replace! Best thing i ever did!

Always a great product to have in the those just in case moments! Just get it, you won’t regret it!

Honestly I don't think I've ever had a problem with any device bought here.

Obviously, this is an additional item I purchased Geek Squad service contract for. I wouldn't go without it. It is better than the manufacturer's warranty.

Always get the protection best buy is the best always coversbest coverage

Here's the short version: according to the store manager of where I'd bought my monitors, this warranty does not cover any physical damage of monitors or TVs. Additionally, it runs concurrently with the manufacturers warranty. Here's the long version: To be clear, the only reason this isn't a 1-star is because of the store manager openly acknowledging the issues of this warranty plan and issuing a refund for it. Now, on to the story. I bought 3 monitors from Best Buy in in March 2023 with 1-year manufacturer warranties and this 4-year geek squad extended warranty. In April 2024 one of the monitors had an accident, causing the display to crack, but no external damage (you could run your fingers along it, even at the shatter point, and there was no damage). So, I hopped on here to pursue the warranty information and was told by Live chat support that the damage was covered and that I only needed to take it into the store. Got to the store and the technician that was assisting me couldn't make heads nor tails of the options in the system for the warranty. He asked two other employees, but none of them had ever seen this warranty in the system before. Queue the store manager being called in. She recognized it right away and explained that the warranty plan for monitors and TVs does not cover any physical damage. I had I chime in at that point. I don't do electrical work anymore, but I know it is physically impossible for a basic TV or monitor (not talking those smart TV things) to stop working without physical damage, so I said as much. Gotta give credit where it's due, she didn't hesitate, baulk, or make any attempt to talk out of that. Instead, she acknowledged that the reality is that the warranty was basically worthless. I mentioned that on another of my monitors the power button barely works anymore and she said that it wouldn't be covered. When asked what would be covered, she answered that anything that is damaged internally would be. So I showed her that there was no physical damage to the outside of the monitor, but it still wasn't going to be covered. I wasn't going to raise a stink over it. She'd be completely forward with me and didn't shy away when faced with the simplest of logical counters. So, I went ahead and thanked her and the technicians for their time looking into things. As I went to grab the monitor to leave, she stopped me and offered to refund the warranty plans (prorated). I thought, "great, I'm only a month into the plan since the manufacturers warranty only ended last month." That thought was quickly ruined. When I asked about the refund not being nearly the full amount, she explained that the geek squad warranty run concurrently with the manufacturers warranty. Basically, I was 1 year and 1 month into the extended warranty when I was only 1 month out of the manufacturers warranty. Instead of a 4-year extended warranty, it was really only a 3-year extension. If the manufacturers warranty was 2- or 3-years, this extended warranty would've been practically worthless. Still, nearly 3/4 of the cost being refunded is better than nothing, especially when I hadn't even considered that as an option. I had simply accepted that I was out the full cost of the plans.

Geek Squad can help with a lot: repairs (in-store or by mail), setup/installations (home theater, routers, TVs), protection plans, virus cleanup, diagnostics. If you don’t want to deal with tech yourself, it covers many bases.

I have only ever took one item into the geek squad and they replace it free of charge cause it had faulty wiring. It was a headset for my Xbox series X

⭐⭐⭐⭐⭐ 5-Star Review for Geek Squad “Geek Squad provided outstanding support when I was building my PC! I called for assistance, and the technician on the phone was incredibly knowledgeable, patient, and thorough. They walked me through each step of the build process, from installing the CPU and RAM to connecting the power supply and troubleshooting any minor issues I encountered. Their guidance made the entire experience stress-free, and I felt confident knowing I was doing everything correctly. Thanks to Geek Squad, my PC is running flawlessly. Their expertise and friendly support are top-notch—I highly recommend their services for any tech needs!” Let me know if you’d like any changes!

I think it’s great they offer protection, just hope I don’t end up needing to use it!

They are very attentive! very polite when taking care of you .