Customer Ratings & Reviews

Phenomenal Service...That's what I must say about my experience with the Geek Squad Professionals at my local Best Buy. I have a large monitor, and before going to Best Buy, I followed the steps online to troubleshoot my issue. I scheduled an in-store appointment, and when I arrived, I was greeted by multiple Geek Squad Pros ready to assist me. After the initial part, you know, the customer account verification, it was as simple as I told them what steps were performed already. Following a manager check of the item, they explained my options with my current warranty, and my decision was easy. I returned my monitor and purchased a NEWER monitor with the same warranty as my previous one, AND there was no hassle at all. The toughest part of the whole thing was deciding on my next monitor. Overall, I had an outstanding experience with the Pros at the Albany Best Buy Geek Squad. Immediately after leaving the store, I messaged a friend, singing their and Best Buy's praises.

The 4-Year Standard Geek Squad Protection plan from Best Buy provides a solid extended warranty option that gives additional peace of mind beyond the manufacturer’s coverage.

Glad I got the protection plan. Didn’t use it yet but knowing it’s there if I need it is a relief.

The workers helped me load it into my car and showed me how to work everything, as well as making sure it was secured for my drive home. The monitor itself has amazing picture and usability, very easy to use and download different apps to suit your needs. Would definitely recommend to anyone working from home, gaming, or just casual computer or tv use. The curved display gives an incredible experience watching tv gaming or while working using different tabs.

This monitor has been so good to me. For the past couple of years, it’s never let me down at all. A great cheap option for a 4K 144hz monitor. No dead pixels, no freezing, no problems ever!I use a dual monitor set up and this is my single player monitor to get the best quality while still getting great frames. I like to watch some movies and shows on this one too. If you want to get into 4K gaming, this is the one to start with!

The great squad in my area definitely know their stuff. Great option for repair and troubleshooting.

It was a very good purchase, I recommend it. It was a very good purchase, I recommend it.

My grandson loves it happy i was able to get this for him his making his new pc so happy

The 4-Year Geek Squad Product Replacement plan has provided me with valuable peace of mind and reliable protection for my electronic devices. While there are a few areas that could be improved upon, overall, this service deserves a solid four-star rating. Let me elaborate on my experience and highlight the strengths and areas for improvement. First and foremost, the Geek Squad Product Replacement plan offers comprehensive coverage for a wide range of electronic devices. Knowing that my devices are protected against unexpected accidents, malfunctions, and defects has given me a sense of security. The convenience of being able to bring my device to a Best Buy store for assistance and having the option for replacement has saved me from potential headaches and costly repairs. The Geek Squad team has consistently demonstrated their expertise and professionalism in handling claims and assisting with device issues. Their knowledge and willingness to assist customers are commendable. The process of initiating a claim and receiving a replacement has been relatively smooth and efficient. The Geek Squad representatives have been responsive and helpful throughout my interactions with them. The timeliness of the product replacement has been satisfactory for the most part. In some instances, however, I experienced delays in receiving the replacement, which resulted in a temporary inconvenience. While these delays were not frequent, it would be beneficial for Geek Squad to improve their efficiency in expediting replacement shipments to minimize any potential disruptions. One area that could use improvement is the clarity and transparency of the terms and conditions of the Geek Squad Product Replacement plan. While I carefully reviewed the terms before purchasing the plan, I encountered some confusion and ambiguity when it came to specific scenarios and eligibility criteria. Enhancing the clarity of the terms and providing more detailed explanations would ensure a smoother experience for customers. Furthermore, the Geek Squad Product Replacement plan can be quite costly, especially for higher-priced devices. While I understand the need for premium coverage, a more affordable pricing structure or additional options tailored to different budgets would be appreciated. This would make the service more accessible to a wider range of customers and increase its overall value. In conclusion, the 4-Year Geek Squad Product Replacement plan offers valuable protection and peace of mind for electronic devices. The Geek Squad team's expertise and responsive customer service have been commendable, providing a positive experience overall. Although improvements could be made in terms of transparency, timely replacements, and pricing, the benefits and convenience of the service still warrant a solid four-star rating. For those seeking reliable device protection, the Geek Squad Product Replacement plan remains a worthy consideration.

Extra protection for a large/expensive electronics purchase. Crossing my fingers to never have to use it but it is a nice thing to have just in case.

Very knowledgeable staff to work with and have on your Team

I got his plan when I bought my phone, I like that it was offered to me when I bought it and how I can get my item back fully refurbished if my old one broke!

Geek Squad can help with a lot: repairs (in-store or by mail), setup/installations (home theater, routers, TVs), protection plans, virus cleanup, diagnostics. If you don’t want to deal with tech yourself, it covers many bases.

I didnt buy this service on a product was and really regretted it, now i buy it on every product that i cannot afford to replace! Best thing i ever did!

HOPEFULLY I NEVER HAVE AN ISSUE WITH MY NEW CURVE SCREEN IT IS AMAZING

Having the piece of mind that your purchase is protected is worth every penny!

Obviously, this is an additional item I purchased Geek Squad service contract for. I wouldn't go without it. It is better than the manufacturer's warranty.

Excellent Customer service from representative. Very polite and helpful with information on what I needed.

Protection is the best and always covers you no matter what!

The techs are great. Attentive, polite, patient, knowledgeable - especially as an Apple user.