Customer Ratings & Reviews

The customer service in Menifee are VERY knowledgeable!

BEST BUY above and Beyond Replaced HP printer Good

I love this plan for printers. I needed to have 2 printers replaced and this plan saved me money. The process was so easy for me. In and out with my new printer. I’ll always get it for my printers.

“I had an excellent experience with the Geek Squad service from Best Buy. The team was professional, knowledgeable, and extremely helpful. They quickly diagnosed and resolved the issue with my device, explaining every step of the process in clear and simple terms. Scheduling an appointment was easy, and they were punctual and respectful of my time. Their customer service went above and beyond, ensuring I was completely satisfied before finishing. I highly recommend Geek Squad for anyone needing tech support or repair services!”

Sooooo user friendly. I set it up in minutes and connect to multiple devices.

The best value for the best protection. Top knowledgeable staff.

Great to have. They fixed my washer the first call then have to give me a new one after my second call. All no extra charge. Without insurance I’d be holding my J forking out hundreds for a new washer

Setup was very simple via the HP Smart app. I like the styling and size of the printer. It looks nice.

Very easy to used ! I definitely recommend and the price is a must !

Canon makes excellent printers and with the 4-year Geek Squad product replacement it is a fantastic value.

I purchased this warranty with an Epson printer simply because we’re in 2024 but printers haven't improved in reliability since 1998. About a year after, like I expected, my printer started going haywire so I brought it in for them to look at. Somewhat annoyingly, you need to make an appointment to have them look over your item before they’ll replace it, but it was quick and they replaced it with a brand new one! I’d definitely recommend this if you’re purchasing an expensive electronic item. You won’t miss the extra little bit of money on top of an already expensive purchase but you will certainly regret it if your item craps out on you after the manufacturer’s warranty expires!

I brought in my previous printer that was having problems and the Geek Squad immediately offered me a refund which I used to buy a new HP printer right away. I was able to get back to the jobs I needed to finish and print that same day. The service was friendly and efficient.

I recently had the Geek Squad team come over to set up my new home theater system, and I couldn’t be happier with the service. The agents were punctual, professional, and very knowledgeable. They mounted my TV perfectly and connected all my devices seamlessly. They also took the time to explain how everything works and answered all my questions patiently. The whole process was smooth and hassle-free, and I felt confident in their expertise. The service was definitely worth it, and I would highly recommend Geek Squad to anyone needing tech assistance.

Fortunately we purchased the 4 year product replacement for an HP printer. The printer quit working. Best Buy simply gave us store credit to replace the printer. No hassle at all. Turned out to be a valuable purchase.

When I had an issue with my printer, unfortunately they couldn’t fix it, but the refund for the Geek Squad protection went smoothly. They also advised me on better printers for my specific needs which I appreciated.

Geek Squad has been super helpful, and always honest. I've never felt like they try to take advantage of me or my situations. I happily added the product replacement to my printer purchase recently because I actually trust that something will get done if I have any issues, which is different from services I have used in the past. Thank you!

I had to use this service once when I brought back a very expensive rug shampooer that had quit working 3 1/2 years after purchase. Best buy (Geek Squad) took it back without any problem and I receive my original payment plus taxes in FULL. You can't beat Best Buy for service to the customer.

I love the geek squad. Just make sure you call and make an appointment first because you may have to wait for a long time. If they are not busy no problem. It is not a waist of money because I have used the geek squad. I did have a computer that was 10 years old. Now I am updated with a new laptop computer. I made sure I still would be covered. Thank you.

I had a camera that i was having trouble with, we were on vacation and foud a bestbuy. Took in the sent it off fixed it and shipped it to me.

Glad to have a warranty. Soon, I will have to utilize it because it is not printing in color like it suppose to. It will not print blue … Don’t really know how to rate but, I am confident Best Buy will help me. In the past, they have provided great customer service! That’s why I am giving Best Buy 5 Stars :)