Customer Ratings & Reviews

I’ve had Geek Squad for years on all that I buy, they are awesome!! They follow through, thanks!!

I’ve always bought extended warranties on everything I buy. I’ve never had any trouble with Best Buy in returning an item that broke they either replace it or give me a replacement at the cost that I spent for it or what it would cost to this day.

It's a good to purchase replacement plan from best buy why for one it's reasonable and you never know when your product goes out ,they will fix it or give you another one with no problem

I purchased a 4-year extended warranty with my HP mop M478f printer. Recently, the spring in the paper tray broke and I took the printer in for service. The rep told me that they didn't repair printers and would replace it with a new one! I got a new HP f283 for nothing. The new printer cost a little less than my new printer and they allowed me to use the credit on a new 4-year warranty for the new printer. Lesson learned: Printers have lots of moving parts and mechanical things that can bend or break with regular use. BUY the extended warranty on these things. It is likely you will use it!

Good thing to have on those expensive purchases as we all know they will go kaput just as the warranty is up.

Elvis is only the go to guy at geeksquad everyone else makes things worse

This product support is my insurance policy I as a senior citizen, may need help in the future by a younger tech smart person. I feel that makes my purchase more secure and this is the reason I chose BestBuy.

The agents are really helpful. They took care of me fast and easy. The service was fast and helped me when i needed it the most.

Nice to have this just in case. Good to know you can take it to them and they will do their best to fix it - if not it will be replaced.

Makes you feel safe purchasing from "Best Buy" and knowing if it has a defect they cover it. Ive only taken one thing back ever, but I was sure happy I had that extra coverage. Well worth the peace of mind.

I would suggest getting this for almost everything. I never used to buy warranties but after having to return printers and a scanner, I’m glad I did

I like Protection Plans especially for electronics. I joined Total Tech. The squad were easy to make appointments for service. They arrived in the window that was set up. If they were going to be late, they called and let us know their ETA. They are pleasant, they know what they are doing. They never seemed rushed and work on the problem until it is fixed. They are honest and I don't think they would say that an item needs replacing unless it does. The Geek Squad is great!

Brought my HP 3 yr 9 month printer in for repair under 4 yr warranty. They offered my full purchase price back on a gift card. Bought another printer and still have a nice credit from Best Buy. Yes, I bought the 4 yr warranty for the new printer.

They were very helpful and polite and saved me a trip

Always, always, always get the extended warranty on printers. I bought the 4-year extended on my Epson WF-7840 in April 2021 and that printer stopped working in March 2025. Easy replacement.

Always, always, always get the extended warranty on printers. I bought the 4-year extended on my Epson WF-7840 in April 2021 and that printer stopped working in March 2025. Easy replacement.

I purchased virus protect and Best buy Tech support was more than willing to help me download the protection in my computer, and told me I had up to three computers to use the protection on... Jay R

It defiantly worth buying for peace of mind. Also, todays products are made to last for a few years, by all means it's a very good idea to have Geek Squad on your side.

They are quick to always assist me with any issue I am having with my computers, its a great service to join

Haven’t had to use it yet, but I’ve heard many great things