Customer Ratings & Reviews

I am hoping the price I paid for this coverage was worth it. It only covers the new printer if issues might arise. The best thing is that this coverage is for a specified period of time, and I like that.

I always try to get this 4 year protection for my high value items that sooner than later will come in handy and is a lifeline to not worry of having to lose out but be assured that it is a win situation with this Geek Squad 4 year accidental protection when you really need it

The geek squad are efficient and always answer all of my questions, I am a 76 old woman and they always have patience with me!

I had a great experience with Geek Squad. I dropped my device off that was not fixable and they sent me a brand new device!

Went into the store for tech support, talked with Brittany and she showed me what I needed to do to get everything taken care of on a new Ipad I purchased earlier in the day! Fast, knowledable, and friendly help! Geek Squad rules...

Ease of mind at its best. Verry helpful. And with your digital reciept, very fast help

Works perfectly never had an issue with this printer!!

You generally can’t go wrong with the protection plan! Most things that are made these do not stand the test of time, but if you add the plan then you can take it back when it dies out and get a new one.

Sooooo user friendly. I set it up in minutes and connect to multiple devices.

I've had multiple interactions with Geek Squad, and each time they have consistently delivered service that goes above and beyond. The expertise and efficiency of the Geek Squad team are truly commendable. Exceptional Problem-Solving Skills: 5/5 Every issue I've presented has been resolved, typically within minutes. This level of efficiency not only highlights their technical expertise but also their commitment to customer satisfaction. Professionalism and Courtesy: 5/5 The Geek Squad staff consistently demonstrates professionalism and courtesy. They listen attentively, explain the process clearly, and ensure that I am comfortable with the solutions provided. Speed of Service: 5/5 The quick turnaround time is remarkable. Knowing that I can rely on them to address and solve problems swiftly is incredibly reassuring, especially in situations where time is of the essence. Overall Experience: 5/5 Geek Squad has established itself as a dependable and highly skilled service in my experience. Their ability to consistently go above and beyond, combined with their rapid response time, makes them an invaluable resource for tech support. In summary, I highly recommend Geek Squad for anyone in need of tech support. Their exceptional service, from their technical prowess to their customer care, sets them apart in the field of technology services.

TOP SERVICE as always - we love the Geek Squad, they keep us senior citizens up and running. I had a problem upgrading to Windows 11 and Michael spent the time to find out why. And now my computer is current once again!

Very easy to used ! I definitely recommend and the price is a must !

I love this plan for printers. I needed to have 2 printers replaced and this plan saved me money. The process was so easy for me. In and out with my new printer. I’ll always get it for my printers.

Great to have. They fixed my washer the first call then have to give me a new one after my second call. All no extra charge. Without insurance I’d be holding my J forking out hundreds for a new washer

“I had an excellent experience with the Geek Squad service from Best Buy. The team was professional, knowledgeable, and extremely helpful. They quickly diagnosed and resolved the issue with my device, explaining every step of the process in clear and simple terms. Scheduling an appointment was easy, and they were punctual and respectful of my time. Their customer service went above and beyond, ensuring I was completely satisfied before finishing. I highly recommend Geek Squad for anyone needing tech support or repair services!”

I brought in my previous printer that was having problems and the Geek Squad immediately offered me a refund which I used to buy a new HP printer right away. I was able to get back to the jobs I needed to finish and print that same day. The service was friendly and efficient.

love the printer best i have ever owned HP printer

Fortunately we purchased the 4 year product replacement for an HP printer. The printer quit working. Best Buy simply gave us store credit to replace the printer. No hassle at all. Turned out to be a valuable purchase.

When I had an issue with my printer, unfortunately they couldn’t fix it, but the refund for the Geek Squad protection went smoothly. They also advised me on better printers for my specific needs which I appreciated.

Setup was very simple via the HP Smart app. I like the styling and size of the printer. It looks nice.