Customer Ratings & Reviews

Thank you so much for having this opportunity. With the help of BESTBUY. You don’t have to worry about your purchases anymore. Definitely get a plan if you love your items.

Every time I call the Geek Squad, I always get an appointment the very same day!

This is a definite necessity if you plan on buying anything.

Love the device I purchased, it has allowed me to enjoy it!

Great product. Everything works great. Easy to install

I have no issues with it, I think the higher end versions have a higher preamp voltage or something like that, but it sounds good with the stuff i paired with it: Kicker Key200,JL Audio C1-650, SKAR Amp and 10" Sub kit that I paired with it.

Perfect Remote Start, works far as well. I am able to heat or cool my vehicle before I enter making it so much more comfortable.

Tech Support for this radio at the Car electronics section of the Best Buy store has been great!

Don’t have anything installed in your vehicle at the Southaven, Mississippi Best Buy location! I had a multimedia player and a backup camera installed in my car there in January 2024. I walked in and the guy, Paul, told me to sign in two places on the invoice as soon as I got there, before he even looked at my car. About 20 minutes later, he called me to tell me that the air conditioner/heater control panel could possibly crack due to my car being over 10 years old. I went back to the installation bay, and he showed me the part that we would need to order if mine did crack. My husband and I agreed that we would order a new part and Paul said he would install it for us. After the 3 hour and 15-minute installation, Paul came to get me. He had moved my car out of the lighted bay and into the dark outside. He had already put the invoice in the back of my car with the empty boxes from the things he installed. I was never handed the invoice to check for accuracy. Paul showed me very basic controls on the new radio which he had set it up for Android, even though I have an iPhone. The next morning, I went out to my car and immediately noticed that Paul had broken not only the bottom part of the panel where the AC controls were, but also the top near the vents and tried to cover it up with black putty. He also hot glued pieces of the air conditioner/heater control panel area back in place. Then, I looked at the invoice that Paul put in the back of my car and noticed all the things he had checked and wrote after the installation. I never once acknowledged any prior cracks or prior brittleness and was not asked. Paul also check-marked accessories that he worked on that are not even on my car. The backup camera was not checked for accuracy, as it was pointed up approximately 45 degrees above the sight line. And to top it all off, there was a hole burned into the backseat of my car from, I assume, the hot glue gun.

Love the warranty , someone broke into my vehicle and tried to take my radio but it was well placed , they broke the screen but geek squad quickly repaired it when I brought it to their attention

The Geek Squad did an excellent job of installing my new radio. Everything works.

Outstanding service and parts warranty. Geek Squad warranties are well worth what you pay for them.

They were a great help. I like having a protection plan in a bog truck

The gentleman that helped me was extremely nice, even complimented my tattoo. He did the job really fast and was done in like 30 minutes.

Always easy to use when needed. I always recommend that you purchase the extended warranty.

No complaints! Installation was fast and the installer recommended recommendations specific to my car and wants.

Great service and answered all my questions, I’m gonna purchase this product for my wife

Great purchase I had a different kind before didn’t add insurance purchase and within two weeks it went out but this one I love plus more features

Had to use this to get the GPS antenna remounted elsewhere since it was causing feedback problems with CarPlay.

Had a car radio installed from Best Buy 4 years ago and the volume wouldn’t work anymore, geek squad checked the account it was purchase on and saw I had geek squad warranty, which got me a new after market radio. It’s definitely worth it in the long run