Customer Ratings & Reviews

I'm glad I buy protection for products.I buy cause you never know when something will go wrong.But i'm glad Best Buy honors,The warranties as needed.

I’ve been through many wireless and wired cameras over the years. This is by far the the most simple, reliable and effective camera I’ve had. 2k Video quality is wonderful, detection is on point and it records 24/7. Simple plug in! Monthly subscription is affordable and great.

I am extremely pleased with the 4-Year Geek Squad Product Replacement plan. When I encountered an issue with my device, the process of filing a claim and getting it replaced was smooth and hassle-free. The Geek Squad team was professional, courteous, and very helpful throughout the entire process. Knowing that my product is covered for four years provides great peace of mind, and their prompt service ensured I was back up and running quickly. It’s comforting to have reliable support and protection for such an important device. I highly recommend this plan to anyone looking for comprehensive coverage and excellent customer service. ---

Arrived earlier than expected which is a plus! Packaging easy to remove and get to the cover. Easy to follow instructions included with it is what may happen if you run into some difficulty because the drywall's too close the existing outlet which was really nice. It really was under 15 seconds for installation time and the sensor has a quick response time when lights go out and cover lights goes on. Thank you. Snap Power for lighting my way!

I purchased it for my icemaker, glad I did. But, I still had to use the manufacturer's warranty first when it broke down after 6 months. After receiving the new one from the factory, it lasted 4 months. I would think that an expensive ice maker would last longer. I took it back to Best Buy and used my protection plan. It was well worth it. I received a full refund for the ice maker because they couldn't replace or repair it.

Definitely should get any protection with any big purchase, the $40 charge for the protection will save you if god forbid you needed a $200 repair

I had a very positive experience with Geek Squad when they repaired my laptop last year. They diagnosed the issue quickly, explained everything clearly, and had it running like new again. Excellent service and communication throughout.

Our washer and dryer have had some issues and the techs are great. Love the window for the appointments and they are always very professional

I've had to cash these in before and I will say I will not purchase another product without a warranty. Easy to use if you if you need it.

Literally, cannot overstate this enough to anyone who will listen. Yes, the manufacturer's warranty is nice and everything. But generally speaking, they cover little to nothing. Also, good luck with the hassle of communicating and shipping the item with any kind of efficiency. By the time you finally get back your "warrantied" item, you've already found a replacement or bought newer tech. Now, if you are anything like me and you want customer service. Go with the Geek Squad Protection Plan. Please take 3 to 5 minutes and hear me out in this review. You walk in with your item. Some stores slap a sticker on the item as you walk in... Some just politely point you in the direction of their customer service section of the store. You wait in line for at the most 10 to 15 minutes as they push through there customers with the utmost care and efficiency. Seriously, I am a customer service stickler and they consistently hit the mark for me or impress in that department time and time again. You then proceed to bring your item to a generally very polite... very knowledgeable... BestBuy representative. They politely ask for some basic information and what went wrong with your item... Ratatattat on the keyboard... Thank you, sir or ma'am go ahead and find a replacement OR and this is the best part. OR they give you the option to choose another brand of your liking. Do you know how many times I've bought an electronic for it to just malfunction after less than 2 months or even worse 7 months and that manufacturer's warranty only covers... You guessed it ... 6 months. I swear, these manufacturers time the longevity of their product to die precisely after the warranty is over. I wouldn't advise buying the protection plan on every single product as there are some products with a decent manufacturers warranty. But, take a second and think about buying this far better protection plan that covers EVERYTHING. Not only does it cover your product, but will replace it immediately when you return it... No questions asked. All in all, to be completely honest, the GeekSquad Protection Plan on top of the outstanding customer service is why I continue to purchase my electronic products through BestBuy and will continue to do so. I applaud both companies and thank any representative that I come across while shopping there. Thanks again and keep up the good work... You've got a lifetime customer in me.

this is so clutch OMG I love Best Buy so much. They have saved my life multiple times on when I need electronics, etc..

I'm glad to know I have protection on my investments I buy at Best Buy in case something goes wrong.

Geek squad protecting my items is well worth the price because you never know when you will need it

Amazing protection plan to sign up for very easy to access and gives you great protection from a variety of incidents after the warranty ends.

Having a backup technical service like the one Best Buy offers is incomparable.

love Best Buy’s protection plan—it’s the main reason I keep buying products from them. It’s honestly the best extended warranty I’ve ever used. Whether it’s money back or product replacement, the process is simple and hassle-free whenever there’s a problem

love Best Buy’s protection plan—it’s the main reason I keep buying products from them. It’s honestly the best extended warranty I’ve ever used. Whether it’s money back or product replacement, the process is simple and hassle-free whenever there’s a problem

The repair individual is very knowledgeable of my appliance. Knew exactly what was wrong and how to do the repair

The Geek Squad Protection Plan provides convenient coverage for repairs, replacements, and certain accidental damages, offering peace of mind beyond the manufacturer’s warranty. While it’s not cheap and some exclusions apply, it’s a solid choice for protecting pricey electronics you use often.

Great help if l have a problem with my item or talking about my warranty