Customer Ratings & Reviews

Walked in to replace a modem that stopped working with no issues

Works great for about two years then DHCP failure.

Helps me to ensure the product I buy is covered from most damage, and helps not to break the bank if I ever need to fix or replace my product

Geek squad protection is always worth the added money.

What a deal! Having geek squad protection helps ease my mind in the chance anything goes wrong. Knowing we won’t be out the full price is so comforting!

Very good idea works well with new purchases. Less worries.

The Geek squads protection plan and service has been the best! No questions asked when we have had an issue they immediately either have taken care of the repair or replaced the product. We now do the protection plan on everything!

I don't usually get a Service plan but i am glad i did on my new router just in case if i need it!

The very best router system mesh that I've ever had ever. I love orbee, but it so happened that a lightning storm took it out, so I will be buying another orby mesh system.

It's a warranty so I'm not sure how to review it? But OK!

Always worth the purchase! You never know what can happen, I'd rather have the insurance than not Great value!

This protection plan saved my life! My $400 cable modem crapped out on me... but luckily I had the Geek Squad 4 year protection! Not only was I able to get a replacement modem, I was also able to go into store and get it the SAME day. Top notch!

They also go above and beyond. Whether it be answering questions or installing a phone screen.

I have not had to use it. Great product. What can I say? YEA!

If you’re investing in an expensive item, I highly recommend the 4-Year Geek Squad Product Replacement plan. With how unpredictable electronics can be, having this coverage gives real peace of mind. The return and replacement process at Best Buy is straightforward, making it easy to get a replacement or store credit if something goes wrong. It’s a smart way to protect your purchase and avoid the hassle of complicated returns or manufacturer RMAs.

Very happy with my Geek Squad experience! Fast, friendly, and professional service. My issue was fixed perfectly and the tech made sure I understood what was done. Highly recommend!

This service is a great service. It give me piece of mind for those things I really do not understand too much about.

Always worth getting. Pays for itself in the end. Much recommended.

The guy that checked my TV was fantastic, he had it checked out in 15 minutes

I have always bought extra warranty on all my products