Customer Ratings & Reviews

I rely upon the Geek Squad often. There knowledge and friendliness are exceptional

I added Geek Squad Protection on my products, because you never know what could go wrong with products after the 90 day warranty that normally comes with electronics. So it just give me little extra protection and allows me to bring it back and get new item to replace it if it breaks under normal use.

I had a lot of things that bought from different places but I have never seen as good quality as the way these people work they are one of the most safe most quality experience Geek squad I’ll go into the store sometime and let people know before you get any merchandise out of the store you better get some warranty because I am so happy the way they treat me an excellent service They treat you like a family excellent service

It is always wise to get the Geek Squad protection. You never know when you’ll need it. It has come in handy for me.

Excellent option for products that might have and issue

They installed my tv excellent and my sound system great job

I never got to use this, as I returned the product I purchased it for, and I haven't had to use the Geek Squad Protection from other products from Best Buy yet, to this day, but it does add a piece of mind for certain pricey products.

Comfortable knowing I am protected from anything that could go wrong with a product purchased.

I have the peace of mind knowing that having Geek Squad coverage will be available when I need it.

I love Geek Squad’s guarantee and the team members that work for this unit are really knowledgeable. I happy recommend choosing the protection plans offered; sure it may cost a little more but if you can afford it, it’s worth it. I have been purchasing from Best Buy for years and I always chose to go with the Geek Squad Guarantee that if they can’t fix it they will replace it within reason.

Good service they replaced my item with no questions

One thing I’ve learned about Best Buy with the extended warranty if your planning to use the product and it’s pricy invest in this because I’ve had a printer go bad and other electronic stuff and they look at it tell you to go get another then they actually transferred the remaining warranty to the new one

Best Buy Geek Squad coverage was an excellent experience. The reps were very kowledgeable, professional & courteous. They met their timeline commitment & it's nice to know credible service still exist in this day & age! Well done Best Buy!

I recently cut the cable cord and wanted to invest in a streaming device. I have a FireTV but wanted something more future proof, with HDR. The Shield is a good device, you can tell there is a lot of power behind it. All apps have nice interfaces and the device is responsive and quick. The remote is similar to the FireTV and works well. The game controller feels nice too. Overall this is a nice device with some extra features like HDR and the ability to stream games. The reason I only gave this 4 starts is because there is no native resolution mode. Everything from the Shield is outputted in 4K. You can change the resolution to 1080p but then you can't watch 4K. The upscaler seems to need a bit of work and 1080p content upscaled to 4K looks a little blurry and colors are a little washed out. Not a total deal breaker, but a native resolution mode would be nice.

Fast service and a guaranteed professional team of members that accommodate you at the best of their abilities at a high capacity.

Better safe than sorry on some electronics. Don't trust everything will work past the warranty.

I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy! Spend the extra cash for this - especially for Computers / Tablets / TVs / Washers / Driers - Stuff that gets used A LOT... I have been using this service for years. EXCELLENT.

When looking at product reviews, even those that are recommended by outside sources, such as PCMag or other reviewer‘s you’ll have those that all still read these products as one star below because they are broken or lemons, yep they’ll soon after the return policy or warranty is up. This gives you peace of mind that if it breaks outside that. You’re still covered.

Best of all is the best I love so much I veré happy

Have not had to use it yet on the item I purchased it for, but had a tablet and a computer before and was glad I had it. The Geek Squad I have deal with have always been very helpful and kind. The only negative I would have is that it is a little pricey.