Customer Ratings & Reviews

[Employee of bestbuy] To me, geek squad protection is a must. I purchase it. I’m just about anything that I buy at Best Buy. It gives me peace of mind, knowing that if anything happens in four years, three years, they’ll take care of my tech. One of the worst feelings is when your product is out of policy, and something wrong happens, and you did not get protection plan.

Its everything I need for what I have, its powerful and I paid a good price. It was installed and everything was connected by Geek Squad.

Great Receiver. I have added several devices and Bookshelf Speaker and I have even added both MP3/CD Recorder as well as my FireTV. Great buy for the price and great sound quality. I am enjoying the sound and so are my friends and family. Can't go wrong.

my geek squad agents out of my TV to all my equipment my wall everything is perfect very good thank you

This pays for itself if you have receiver with HDMI throughput. I’ve gone through 3 different audio receivers with blown HDMI ports. I have a grounded electrical panel and upgrade service but they keep burning out. This protection plan covers me for when it happens again. Pair it with an open box deal for more savings.

[Employee of bestbuy] Very sleek and nice design. Reminds me of classic designs.

Better safe than sorry. There’s a reason an accident is called an accident! So protect your investment and support geek squad because they’re definitely professionals.

I purchased this protection plan because of the value. Feeling good knowing that if anything goes wrong in the next four years that it is under warranty.

Bought it because it was a reasonable price. Bought it along with the Open box soundbar.

This service being free on top of that really shows that the store really cares about the expensive product that we purchased. They installed it professionally.

I haven't needed to use Geek squad for my product and that is a good thing. just having that level of protection gives me peace of mind.

I am slowly upgrading over time. This was an extremely wise choice and interestingly enough, was available for a lower price than is usual on the day in which I went in to "look around." I have had no issues with it and I use it a lot. I run my computer through it as well as my Internet radio. SO it enhances the playback of Amazon Music, YouTube and various other broadcasts that I use on a daily basis. The price was very nice!

I’ve been using this for a while now . Works as expected for my business. Great deal. It’s at work so no picture at this time

Awesome unit, sounds great and drives 2 mid size speakers strongly. Had it at about 95% volume for 12 hours per day for 4 days strait and didn’t have any issues, did get pretty hot so don’t place anything on top of it if running it that hard for that long.

The coverage is great for the fact anything can go wrong in time...Very good coverage...

We had a connection issue with our Sonos play 5s playing in surround sound. Geek squad came out to the house to trouble shoot the issue, even sent a 2nd tech over to help the 1st. Unfortunately they could not resolve the issue, but were very nice and helpful on the next steps in the process to get them replaced since we did have the protection plan. We purchased the plan again for our exchanged new Sonos play 5s, because it will be worth it if something happens to the new ones.

It's good to have the protection just in case something happens. I have had issues with other products I bought and Best Buy will replace the items if they can not fix them. If they are no longer in stock, Best Buy will give credit for the amount of purchase. You can't beat that. They are very expensive as compared to other protection plans, but in most cases, I think they are worth it.

I've been using Geek Squad since it was just Best Buy tech service and I had to drive 30/40 minutes away from my home to get my computer's and things fixed. Now that the Geek Squad is included in almost every single Best Buy store... this was the right choice! Especially when purchasing a home audio receiver. You want to make sure that you have no problems in the foreseeable future. So getting this Best Buy Geek Squad warranty was the best fit for me and at the price- it just made sense (so if anything goes wrong I'll just take it to them and they fix it or replace it).

ALWAYS get the protection plan! I didn't buy one on a refrigerator once, and the compressor broke 6 months after the general warranty ran out. $1600 down the drain; lesson learned! I usually buy it and always have a great experience with the Geek Squad. If they can't fix it, they replace it-Done!

Pretty helpful, I haven’t had to use it thankfully but I enjoy having the option