Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 1012 reviews
(1,012 customer reviews)to a friend
Rated 5 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The radio is nice. It fixed my problems with my 5ch amp making weird noise. The screen is huge. I plan on adding 3 cameras on top of the factory reverse.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Geeek squad irritated my soul.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you understand that when purchasing this that it is NOT as I was explained nor does it seem to be an available option at purchase of car stereo a replacement plan they WILL have you drive to whichever bestbuy they choose and all the person there will do at first is basic troubleshooting… after pressing the same reset button that I was told to press almost two weeks before wince I had to wait about 1.5 weeks for an available appointment for the man to press said reset button, he had me drive to the front of the store (I am disabled so walking from the installation in the back of the store wasn’t an option) so that they could tell me that they were going to ship my stereo system out to be repaired (even though the website still tracks it as an “in-store repair”) and that if it couldn’t be repaired they “possibly will replace it, and install it” whenever they have an appointment available… which is crazy because legit when I pulled up not one person was doing any work at all in the mobile installation section at the back of the building. So I am currently despite paying extra money to avoid this kind of situation, driving around with a hole in the middle of my console… but at least they’re trying to repair it and will possibly either return it to me and it was able to be repaired, and I think they’ll reinstall it, or they will replace it and install a new one as opposed to being out an extra $400 to just purchase a new one. The only person I felt like exhibited excellent customer service was the customer service guy not associated directly as a geek squad member. But the way the manager Aaron treated me especially as a “brother” sincerely leaves a lot to be desired… I was an understandably upset customer as well as a disabled Navy Veteran,
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Trained?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had one decent interaction through the whole experience. I ordered the unit online for pick up, scheduled a service. The only good interaction occurred when a GS Technician called to tell me they were missing a part and apologized that I would need to get it elsewhere. Went over the unit and the expectations, continued to my appointment. I met with another technician who was the opposite of the definition of customer service. Explained that I purchased the unit I did so that I can have Apple Car Play and the XM radio. I dropped off my car and left. Roughly an hour later the technician calls and asks how important the XM was to me, as it turned out there was more parts needed that were not ordered, and not available. Explained he already started the process of the install and suggested I just let him out the stereo in and come back. Absolutely not, I wanted it all done in one day. So I had to push this appointment out another week and half waiting on the parts. Day comes for install, dropped my car off hours before the appointment time and waited. When they called and said the car was ready I went to get it, and left. Got home late and got a good look at the unit the next day. Overall not a bad unit, pleased with it. What I’m not please with is the placement of the usb. You have “trained staff” and I got a new cut in my vehicle that was unnecessary for its location, and it’s going to cause issues down the road for the wire. I’ll attach the photos. Also, I found what looks like a mount left out of the install, why? Hours of having the vehicle, and being the second time you were working on it. Why not use a flush Mount to the dash? Cut the hole below the rubber mat in the back of the bin to prevent damage? Use the 12v existing outlet space and replace it with a Apple Play usb? Use the factory usb? WHY NOT CALL YOUR CUSTOMER TO DISCUSS THIS PRIOR TO CUTTING INTO THIER INTERIOR SO THEY CAN DECIDE WHERE TO RUN IT FROM!
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 5 out of 5 stars
Get it! It’s worth it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a car radio installed from Best Buy 4 years ago and the volume wouldn’t work anymore, geek squad checked the account it was purchase on and saw I had geek squad warranty, which got me a new after market radio. It’s definitely worth it in the long run
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad did and AMAZING job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really Amazing Fit into my 07' Mustang GT. Picked up the same day as install, Took only an hour, and my car looks like its up with the times. The Mic is well hidden, AND the technician installed the USB right where I asked in the Console next to the Lighter. Really amazing and cool to see my old car look newer.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
A must have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a plus for me whenever I buy something from Best Buy I am sure to add this plan because it helps me so much when something breaks after the warranty runs out.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Southaven, Mississippi Location
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t have anything installed in your vehicle at the Southaven, Mississippi Best Buy location! I had a multimedia player and a backup camera installed in my car there in January 2024. I walked in and the guy, Paul, told me to sign in two places on the invoice as soon as I got there, before he even looked at my car. About 20 minutes later, he called me to tell me that the air conditioner/heater control panel could possibly crack due to my car being over 10 years old. I went back to the installation bay, and he showed me the part that we would need to order if mine did crack. My husband and I agreed that we would order a new part and Paul said he would install it for us. After the 3 hour and 15-minute installation, Paul came to get me. He had moved my car out of the lighted bay and into the dark outside. He had already put the invoice in the back of my car with the empty boxes from the things he installed. I was never handed the invoice to check for accuracy. Paul showed me very basic controls on the new radio which he had set it up for Android, even though I have an iPhone. The next morning, I went out to my car and immediately noticed that Paul had broken not only the bottom part of the panel where the AC controls were, but also the top near the vents and tried to cover it up with black putty. He also hot glued pieces of the air conditioner/heater control panel area back in place. Then, I looked at the invoice that Paul put in the back of my car and noticed all the things he had checked and wrote after the installation. I never once acknowledged any prior cracks or prior brittleness and was not asked. Paul also check-marked accessories that he worked on that are not even on my car. The backup camera was not checked for accuracy, as it was pointed up approximately 45 degrees above the sight line. And to top it all off, there was a hole burned into the backseat of my car from, I assume, the hot glue gun.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 5 out of 5 stars
Love them!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came in with an issue and left with a solution within a few minutes, no appointment necessary.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There when I needed them . No questions asked . They came in and assessed the broken appliance and took care of the problem
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product to protect my purchased items if there would to be a problem
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is excellent coverage for you devices and stuff
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Not a good cook
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the production panels. Help me out a lot. Don’t have to worry about anything going bad. They will fix everything.
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good warranty value for the money, Good response when needed.
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Radio warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never had use it. Still got the factory warranty
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the warranty for my car stereo, thank God!!
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Saving it for future
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not made use of it. Item has been working perfectly.
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it great service i would recommend then to my friends
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek Squadcwas quick with the install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Radio installation was quick. Guys were very friendly
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek squad extended warranty….
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gotta say I’m happy there’s an option like this where for 4 years my system is cover I’m super happy not a fan of manufacturers warranty as they make it complicated to get service in some cases now I just deal with Best Buy straight up.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Try harder
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems that the service could not fix my stereo which I found surprising. Because if you are a repair technician, you should want to repair stereos or any other technology, they let me know that they can't repair my car stereo within a week. I feel it was never really worked on. I worked has a tech and never gave up repairs unless no parts where available so a week was not exactly a try in best days
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friend