Customer Ratings & Reviews

Fits my needs and my dash wonderfully…. I want to make sure I would get a system that would integrate nicely with my vehicle as well as give me both Google maps Apple Maps and Waze and I am also able to mirror with an app to see things that you would normally watch while you’re waiting for someone shopping or before you go to work on your screen

The technician installed a Kenwood touch screen stereo in my GMC Acadia SLT did a great job works great and looks Nice

The back up camera is so great you could use it without being in reverse great for off roading he loved it

This service did what was expected. I’m very pleased with the work

The radio is nice. It fixed my problems with my 5ch amp making weird noise. The screen is huge. I plan on adding 3 cameras on top of the factory reverse.

I've own up my fair share of speakers, and each time geek squad takes back my old ones and gives me new ones no questions asked with this warranty!

I've own up my fair share of speakers, and each time geek squad takes back my old ones and gives me new ones no questions asked with this warranty!

Happy to protect my items wouldn't have it no other way

I had one decent interaction through the whole experience. I ordered the unit online for pick up, scheduled a service. The only good interaction occurred when a GS Technician called to tell me they were missing a part and apologized that I would need to get it elsewhere. Went over the unit and the expectations, continued to my appointment. I met with another technician who was the opposite of the definition of customer service. Explained that I purchased the unit I did so that I can have Apple Car Play and the XM radio. I dropped off my car and left. Roughly an hour later the technician calls and asks how important the XM was to me, as it turned out there was more parts needed that were not ordered, and not available. Explained he already started the process of the install and suggested I just let him out the stereo in and come back. Absolutely not, I wanted it all done in one day. So I had to push this appointment out another week and half waiting on the parts. Day comes for install, dropped my car off hours before the appointment time and waited. When they called and said the car was ready I went to get it, and left. Got home late and got a good look at the unit the next day. Overall not a bad unit, pleased with it. What I’m not please with is the placement of the usb. You have “trained staff” and I got a new cut in my vehicle that was unnecessary for its location, and it’s going to cause issues down the road for the wire. I’ll attach the photos. Also, I found what looks like a mount left out of the install, why? Hours of having the vehicle, and being the second time you were working on it. Why not use a flush Mount to the dash? Cut the hole below the rubber mat in the back of the bin to prevent damage? Use the 12v existing outlet space and replace it with a Apple Play usb? Use the factory usb? WHY NOT CALL YOUR CUSTOMER TO DISCUSS THIS PRIOR TO CUTTING INTO THIER INTERIOR SO THEY CAN DECIDE WHERE TO RUN IT FROM!

Thenguys did a great job delivering my appliances, keep up the great work

Make sure you understand that when purchasing this that it is NOT as I was explained nor does it seem to be an available option at purchase of car stereo a replacement plan they WILL have you drive to whichever bestbuy they choose and all the person there will do at first is basic troubleshooting… after pressing the same reset button that I was told to press almost two weeks before wince I had to wait about 1.5 weeks for an available appointment for the man to press said reset button, he had me drive to the front of the store (I am disabled so walking from the installation in the back of the store wasn’t an option) so that they could tell me that they were going to ship my stereo system out to be repaired (even though the website still tracks it as an “in-store repair”) and that if it couldn’t be repaired they “possibly will replace it, and install it” whenever they have an appointment available… which is crazy because legit when I pulled up not one person was doing any work at all in the mobile installation section at the back of the building. So I am currently despite paying extra money to avoid this kind of situation, driving around with a hole in the middle of my console… but at least they’re trying to repair it and will possibly either return it to me and it was able to be repaired, and I think they’ll reinstall it, or they will replace it and install a new one as opposed to being out an extra $400 to just purchase a new one. The only person I felt like exhibited excellent customer service was the customer service guy not associated directly as a geek squad member. But the way the manager Aaron treated me especially as a “brother” sincerely leaves a lot to be desired… I was an understandably upset customer as well as a disabled Navy Veteran,

I still have that and all of the other things I purchased because they wouldn’t return it because I was two days past the 15 day return limit and all of the stuff is still in my person because they could not install it! I still have that and all of the other things I purchased because they wouldn’t return it because I was two days past the 15 day return limit and all of the stuff is still in my purse because they could not install it!

I purchased it a few time and never used it so wasted money.

I have had experience with Geek squad since I was in middle school when my parents purchased a pc for school use, with "Vista" and got rid of my win95 :( well.... Not the best service ever, last time i got service, since they did not have my stereo i seem to have gotten a pheaper looking stereo well its ok, I never got my woofer replaced, or amp checked.. well my insurace expired i believe... Its ok though. What can I expect? if back in the day they couldnt fix my pchave a nice day!

Peace of mind is priceless! I purchased the 3-Year Standard Geek Squad Protection plan, and it’s been a great decision. Knowing that my device is covered for accidental damage, hardware issues, and technical support gives me complete confidence. The claims process is straightforward and the Geek Squad team is professional and responsive. Having access to in-store or remote support makes troubleshooting quick and stress-free. For anyone investing in electronics, this protection plan is definitely worth it.

Even though I never ended up needing to use it, the peace of mind alone made it worth it. The coverage was clearly explained, the registration process was simple, and I always felt confident knowing that if anything went wrong, I had solid backup.

Great product if you configure the camera setup correctly. I have had this installed in all of my vehicles and I recommend getting a dash-cam if you don’t already have one. This really comes in handy when you involved in a vehicle crash or aggressive driving behavior.

Really Amazing Fit into my 07' Mustang GT. Picked up the same day as install, Took only an hour, and my car looks like its up with the times. The Mic is well hidden, AND the technician installed the USB right where I asked in the Console next to the Lighter. Really amazing and cool to see my old car look newer.

Look great and sounds amazing I would definitely recommend

The crew came and did an excellent job with the mounting, making sure it exactly right. Thanks!