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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 3565 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 3,566 reviews
  • Rated 5 out of 5 stars

    Excellent Service and Expertise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently used Geek Squad for , Tineco Floor One S3 and I couldn’t be more pleased with the experience. What I loved: Professional and Knowledgeable Staff: The team was incredibly friendly and explained everything they were doing in simple terms. They answered all my questions and made sure I was comfortable with the process. Efficient Service: My issue was resolved quickly, and they even provided tips to avoid future problems. Convenient Scheduling: Booking an appointment was straightforward, and they showed up on time, which I really appreciated. What could be the quality of service made it worth it. It would be great if there were more flexible appointment times during weekends. Overall, Geek Squad exceeded my expectations. I’d recommend them to anyone needing reliable tech support or repair services..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy this warranty!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best sweeper I have ever used. This protection plan ever. If it stop charging, or the belt breaks. Call the store and explain problem and you get a new one. If they are out of them, your service person will order you a new one and its shipped right to your house. Win win!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the protection plan through geek squad. It is really the only one I consider buying because of the accidental damages being covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had to use in the past, great support. Worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great awesome service from Geek Squad always available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great and useful to get protection on your items just in case they break or mess up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great to have this service with new devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super helpful when trying to return or replace items that no longer work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the product is great and easy to use. I haven’t had to use the protection plan yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Protection Plan BestBuy Offers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection! You won’t regret having it on your side.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Love this vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love this vacuum, it’s my go to for everything who has time sweep and mop these days. And it cleans very well.. definitely recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service plan!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value! Tell all my friends and family to buy with a service plans

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty process was Easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to use my Geek Squad warranty for my tv and that whole process was easy. Called it in, was easy. Technician came out and he was friendly and helpful. Whole warranty process was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THIS IS THE ONE!!!! Bobsweep!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bobsweep is an absolute game-changer! This little robot has transformed my cleaning routine into a breeze. Its intelligent navigation system ensures it covers every nook and cranny of my home, leaving no dirt or debris behind. I'm particularly impressed with its powerful suction, which effortlessly tackles pet hair, dust, and even larger particles. The mop function is a fantastic bonus, adding an extra level of cleanliness to my floors. Setting up the Bobsweep was incredibly easy, and the app control makes scheduling cleaning sessions a cinch. The battery life is impressive, and it always finds its way back to the charging dock without any issues. If you're looking for a reliable, efficient, and hardworking robot vacuum, look no further than Bobsweep. It's earned every bit of its five-star rating! This is my personal review, I am not sponsored.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful and were able to help me get a replacement for a product we didn’t want to lose.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seamless Experience with Geek Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was incredibly pleased with my recent Geek Squad experience. My in-store appointment was prompt, and the agent quickly took my failing Roomba for service. Even better, when it was determined that the Roomba couldn't be repaired, they immediately issued me an in-store gift card for the full original purchase price. This excellent customer service turned a frustrating situation into a positive one. I highly recommend Geek Squad for their efficient and helpful service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pay Little Get Alot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting this accidental insurance actually works. I accidentally dropped it and the casing broke. I took it in expecting them to replace the casing. Instead they told me to leave the broken one with them and go get a new one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do a really good hob great customer service..

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Geekin

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having the peace of mind that I can take my product with me anywhere and have it replaced if something happens to it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    every product i have has it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always add it! protext your devices!! its so worth it on all purchases! nothing is made to last anymore so i always get it

    I would recommend this to a friend