Customer Ratings & Reviews

They help me with my return at the store, I didn't like the product, and it was fast and efficient.

Knowledgeable, friendly and repairs done in a decent time frame

The only reason I'm asking is to make a list for my family and then I'll have to make sure that they have the

Solid protection plan. Haven't had to use this one, but they have saved me in the past!

Protection was easy ro use and i replaced my vacuum the same day no questions asked.

I love Geek Squad service! I used to balk at spending extra for extended coverage of purchases, but I’m a firm believer now. In the last 5 years or so, I’ve had a computer and an expensive lens replaced because for free at Best Buy, and with no heartache or arguments. I’ve had one camera repaired, as well. One nice feature of buying Geek Squad protection for cameras is that you get a free camera cleaning once a year for the length of the protection plan. That’s important for digital cameras, which can get annoying dust specks on the sensor over time. I could learn how to clean the sensor myself, but I’d rather have it done professionally rather than take a chance on damaging the sensor. A professional camera cleaning runs $75 or more, so the free cleanings that come with the Geek Squad plan have real value! Online camera or tech sellers offer protection plans that are no doubt good, but with the Geek Squad plans, I don’t have to deal with mailing gear myself. I just make an appointment, walk into the store, explain the problem, and leave everything with the Geek Squad staff! Couldn’t be easier!

Peace of mind purchased 4yr extended warranty..and know ill be covered for repair or replacement.

was worth money.we started having problems with and took it to geek squad.within 20 minutes a was out of the store with a new machine.awesome service.

I typically get the Geek Squad coverage when I shell out a ton of cash for high-end products. Just because you pay more money for a product, doesn't mean it is going to be free from defects. I'm just expecting better performance, bells & whistles, and hope for better build quality. In some cases, like with my cell phone, what can I say, but I'm careless and I break them often. It's good to know that I have coverage in any of those cases. For me, with how fast technology changes, if a product lasts for the life of my additional coverage, then I'm happy. Once the product goes out or is obsolete, I get a new one. As for service under Geek Squad protection, it's pretty much hassle free. In terms of the cost for the additional coverage, it's very reasonable. Pro tip, if you price match with Amazon, I also include the cost for extended protection with Amazon versus BestBuy when getting my price match. BestBuy can't change the cost of the additional protection, but they can lower the price to accommodate the difference. In some cases, I get BestBuy to give me a better overall price. Show me your the best BestBuy.

Geek Squad is great! reliable and resourceful. never complains just shows up and fixes problems

Best Buy warranties are so easy when something breaks. I don’t buy it for everything, but it’s nice to have for expensive or easy to break items

I jad an issue with my vacuum and took it back. Showed what was wrong and they gave me a new one. No ussues at all. Best warranty ever!

It’s been almost two years and works like the first day the only thing is the cleaning the vacuum cause it get really dirty sometimes and the time is less then 30 minutes in full power. For now no need to complain about it much

I have used geek squad in the past and they have been able to help me.

Absolutely incredible!I had low expectations due to previous models and other brands but this far exceeded my expectations! I never get over the self clean! The suction is great, and it is worth every penny!

It’s great for spot cleaning but doesn’t effectively clean large areas, depending on what is being cleaned it mainly is a scrubber more than a vacuum mop.

Very helpful especially after purchase. It helps to make sure you can get a replacement item.

Awesome little gem to have in your home. This machine definitely cleans the pet hair very very well! This machine also “spot” cleans certain areas for me when I don’t feel like plugging in the vacuum, I just click spot clean in the App and viola!

Geek Squad Protection is a no-brainer… I go out of my way shop at Best Buy and sometimes pay a couple dollars more to be able to have access to the GSP service/plans. A little bit of patience and trust in Best Buy, and you will save yourself a lot of headache, and in the end, money! They care about supporting their customers and the products they protect through Geek Squad. They were able to address the issues I was having with my vacuum and when they couldn’t repair the pieces that wore down, they honored their commitment to their GSP, and replaced my Vacuum. Thank you, Best Buy/ Geek Squad. I will always get GSP and you should too!

Always understanding and on task with walk-in help!