Customer Ratings & Reviews

I recently opted for the protection plan and I couldn't be more satisfied. It provides comprehensive coverage for my TV, giving me peace of mind knowing that any potential issues will be taken care of. The terms of the plan are clear and fair, and the customer service team is always ready to assist with any questions. The process of signing up was quick and hassle-free, and I appreciate the prompt support whenever I've needed it. This protection plan is definitely worth it, ensuring that my investment is well-protected. Highly recommended for anyone looking to safeguard their electronics!

This by far the best television that I have ever bought. From start to finish it was wonderful. They delivered the tv. I immediately had it up and running within a half hour. The system was self guiding with absolutely no problem. It has all the bells and whistles. Picture absolutely beautiful!! I’m looking forward on purchasing one for my game room. You will not be disappointed!!!

Sony 65" BRAVIA XR A95L OLED 4K UHD Smart Google TV Model #XR65A95L I opted for Home Installation. Brian and Manny from Best Buy just left. While they were busy with the install, I was able to prop-up my feet and get my own work done [see photo]. I highly recommend Best Buy’s HOME INSTALL. While it may seem like an unnecessary ‘extra’ on top of what you’re already shelling out for a new [insert your product name here], it has always saved me time, money, and my sanity. Heck, for those of us with high blood pressure Home Install might even save our life *wink* I don’t know about you, but vague instructions, misaligned holes, or missing parts can really ‘test my patience’ even on a good day :-) Even though I AM technically savvy, the peace of mind I get with Home Install ($99+/-) is priceless: two highly knowledgeable installers transport, handle, hang, and program our TV. I don’t have to worry about dropping it, cracking the highly sensitive screen, pieces not fitting properly, missing parts, or reading allll of the instructions on how to program it or how to add/pair additional remotes. I know it will get done right and get done quickly — very quickly. As always. With Home Install NONE OF THAT IS YOUR CONCERN (oh look, there’s my smile!). If the item breaks/gets damaged during transport or install Best Buy’s got it covered, which is nice to know given smartTVs have such highly sensitive screen surfaces. And they always send two techs, making install super quick. They were done in about 20 minutes, which included unboxing, taking down the old 73” flatscreen, hanging the new tv, hooking-up the new tv, programming it, pairing the Roku remote, showing me some of the Sony remote functions, and removal of the packaging if you don’t wish to keep it. When they left they said I could contact them any time if I had any Qs or issues. Who knew that’d be just two minutes later, after they’d just left for their next appointment? I sent them a frantic text and they offered to come back when done with their current install (thank you!). Even though it was getting late, they drove back out and fixed the issue (a simple conflict with our home audio setup which they diagnosed in about 30 seconds!). Two minutes after arriving they were back out the door, and we had an amazing, quality tv that worked. Simply put, Geek Squad Home Install removes all of the anxiety while saving me time.

No lie, on 10/05/2019, I bought my grandmother a TV along with a protection plan. About a month ago, she started complaining that her TV was flashing at the bottom and it got worse. My Uncle bought her another TV, but I remembered i got the PP. I procrastinated about a week to call them, but when I did, they scheduled someone to come. I live in North GA and we were in the path of the hurricane helene. They called and opted for me to send them a video of the issue. I sent it to them, and the next day, I was able to order a replacement TV. It was delivered on 10/04/24. (SN. We had other TV’s that were purchased that day and the PP expired and the TV’s are still working. $50 well spent!) and yes, I bought one for the new TV!

This television couldn’t have come at a better time. I’m battling a major depression along with anxiety and PTSD. It is truly a comfort and a friend. It’s beautiful and ultra clear. I feel that things will get better as long as I stay focused and love me…

Came in and left very satisfied with the geek squad members help. They brought the tv out twice for me to set up in my vehicle and ended up shipping it to me for free instead. They recommended that option to avoid road damage as my car only allowed the tv to be laid flat on the screen. The tv came very quick and the set up is amazing

I recently had an issue with the TV I had purchased last year the required me to contact the Geek Squad to schedule an in home diagnostic appointment. Not only were the men who came out here were professional but they were extremely knowledgeable, courteous, and just a delight to deal with but when they determined that the TV had basically died they were also more than competent when aiding in the process of obtaining a new one and coming back again to deliver, remove the old set and installing a brand new set that works even better than our previous set. They made the entire process as smooth, painless, and stress free far beyond than I have ever experienced before.

When my TV started to malfunction, the helpful tech diagnosed my problem in minutes over the phone. It was decided that my TV was beyond economical repair, and they would refund the full purchase price. That took a few minutes and they issued me a gift card on the spot via email. Will by a protection policy on all future TV's purchased at Best Buy. Would rate the whole process with 5+ Stars. *****

The Geek squad has been great. They worked on my tv and ordered parts. When they learned that the parts were no longer available, they took down my old tv and put up my new one. They were always prompt, courteous and hard workers. They deserve a raise!

Excellent image, fluid frame rate is insane great vivid color perfect brightness and the google tv just ties it all together. Totally a step up from my previous tv!

TV is awesome. Picture quality is outstanding could not ask for a better TV Amazon fire TV is the best it has everything you could ask for more a hell of a deal.

I haven't needed to use GeekSquad yet but the purchase thankfully gives me peace of mind. I am not too convinced of value yet because competitors like Costoco often bundle their TVs of similar prices with warranty, while this is a separate an often expensive addition.

I purchased this television for my son as a birthday gift. It has great quality at a great price. It actually exceeds my expectations. I truly feel a got an amazing deal and would r...

Happy with my purchase. The delivery was first thing in the morning. They contacted me. They were professional, courteous, quick, informative. I was happy.

My service wasn’t great. The guy who waited on me was named Key, and when I tell you he really helped me stay within my budget and made sure that I didn’t cheat myself either. Highly recommend

So far my tv works great. It shows so clear and bright. I would definitely recommend anyone to buy this tv. The size is picked is perfect

Geek squad installed/hung my tv. Routed all the HDMI cables through the wall so it was super clean. Overall an excellent job. Still holds up

The TV works fantastically and is a TREMENDOUS upgrade from our at least 10 year old TV. I bought this for my parents as a Christmas gift, 6 months in it is working GREAT. The video quality is stunning and they couldn’t be happier. I made sure to grab a Geek Squad protection plan too, just to be safe. Totally worth the money.

I looked around a lot of different stores and Best Buy lived up to their name. It was the best buy I could find and it’s a great TV 85 inch TCL very good picture good sound the guys that delivered. It were a very friendly and efficient so I would definitely recommend Best Buy if you’re looking for a good deal. Probably going to find the best deal there

Love this 50 inch Toshiba smart TV. The advantages of smart TV have served me well and I do like the picture quality on this model. It's even light enough that I can move it myself!!! Compared to my old 50" TV that is a big plus!!!