Skip to content
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 25747 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 25,744 reviews
  • Rated 5 out of 5 stars

    SAVE TIME AND SANITY: GEEK SQUAD HOME INSTALL

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony 65" BRAVIA XR A95L OLED 4K UHD Smart Google TV Model #XR65A95L I opted for Home Installation. Brian and Manny from Best Buy just left. While they were busy with the install, I was able to prop-up my feet and get my own work done [see photo]. I highly recommend Best Buy’s HOME INSTALL. While it may seem like an unnecessary ‘extra’ on top of what you’re already shelling out for a new [insert your product name here], it has always saved me time, money, and my sanity. Heck, for those of us with high blood pressure Home Install might even save our life *wink* I don’t know about you, but vague instructions, misaligned holes, or missing parts can really ‘test my patience’ even on a good day :-) Even though I AM technically savvy, the peace of mind I get with Home Install ($99+/-) is priceless: two highly knowledgeable installers transport, handle, hang, and program our TV. I don’t have to worry about dropping it, cracking the highly sensitive screen, pieces not fitting properly, missing parts, or reading allll of the instructions on how to program it or how to add/pair additional remotes. I know it will get done right and get done quickly — very quickly. As always. With Home Install NONE OF THAT IS YOUR CONCERN (oh look, there’s my smile!). If the item breaks/gets damaged during transport or install Best Buy’s got it covered, which is nice to know given smartTVs have such highly sensitive screen surfaces. And they always send two techs, making install super quick. They were done in about 20 minutes, which included unboxing, taking down the old 73” flatscreen, hanging the new tv, hooking-up the new tv, programming it, pairing the Roku remote, showing me some of the Sony remote functions, and removal of the packaging if you don’t wish to keep it. When they left they said I could contact them any time if I had any Qs or issues. Who knew that’d be just two minutes later, after they’d just left for their next appointment? I sent them a frantic text and they offered to come back when done with their current install (thank you!). Even though it was getting late, they drove back out and fixed the issue (a simple conflict with our home audio setup which they diagnosed in about 30 seconds!). Two minutes after arriving they were back out the door, and we had an amazing, quality tv that worked. Simply put, Geek Squad Home Install removes all of the anxiety while saving me time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Saves the Day!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had an issue with the TV I had purchased last year the required me to contact the Geek Squad to schedule an in home diagnostic appointment. Not only were the men who came out here were professional but they were extremely knowledgeable, courteous, and just a delight to deal with but when they determined that the TV had basically died they were also more than competent when aiding in the process of obtaining a new one and coming back again to deliver, remove the old set and installing a brand new set that works even better than our previous set. They made the entire process as smooth, painless, and stress free far beyond than I have ever experienced before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pioneer tv

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it is a great television. I purchased it because I loved the name pioneer. I grew up with pioneer. The price was wonderful and affordable. It was easy to set up. It’s great easy to operate, clear screen, a great sound. Beautiful technology. Thank you pioneer for sticking with the consumer. The name got my purchase. I would like to see more from the older reliable names. Love it!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I only have one complaint

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t used my Geek Squad protection plan for my TV yet, but I have used it handfuls of times for my car subwoofer. It has saved me so many times. I had no idea that car subs only last a couple years if that. I’ve had my car sub replaced around 4 or 5 times because they just stop working and bite the dust. Geek squad has fixed and replaced it without issues, but my only complaint is I have to repurchase the warranty every single time the unit gets replaced. So if it just so happens to be damaged beyond repair, you will have to repurchase the warranty once replaced. I’m over all satisfied enough with my geek squad experience that I purchased the protection plan with my TV. It’s great for peace of mind, and it’s nice having all the protection plan information through the app, it makes it a lot easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I installed my own TV because wasn’t hard

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked around a lot of different stores and Best Buy lived up to their name. It was the best buy I could find and it’s a great TV 85 inch TCL very good picture good sound the guys that delivered. It were a very friendly and efficient so I would definitely recommend Best Buy if you’re looking for a good deal. Probably going to find the best deal there

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tv with serious chipset flaws

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is excellent in almost every regard EXCEPT that is does not do 4k120 with dolby vision without reducing the vertical resolution and it can NOT send lpcm audio through the earc port meaning no proper surround sound from any gaming system, even the nintendo switch. Only way is to route your system to a reciever 1st and then to the tv but if youre using a reciever without hdmi 2.1 and a ps5/xsx you will lose image quality and not be able to handle 4k120 or perhaps even 4k60hdr. The picture i attached shows the digital audio out setting that has to constantly be messed with the even get sound to play.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the 5yr replacement plan as I always do with big ticket purchases. Great peace of mind. Just recently redeemed a 2yr plan I had on a 58 in sharp that went out and replaced it with a lg 60 in. It saved me a lot of money so you can't go wrong if something happens. Below are pictures of the sharp 58in that the Geek squad came and replaced with the new 60 in lg free if cost... They did a great job as usual.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    recommend if you know you will be moving homes

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    covers all your necessities but haven't had to use it yet. basically buy this if you know you arguing to be moving homes a lot in the t=next 5 years or even once could be enough to cover an accident. LG oled are heavy but not too bad really its the thin screen and people not handling it righ that can risk the screen cracking easily is my worry

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Using as PC monitor Zero Regrets!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this TV! I use it as a computer monitor. I have 567 hours invested in use so far. I cant find anything wrong. I returned my C2 due to extreme flickering (but could be a result of a rtx 3080) I bought this C3 with the RTX 4080 and to be honest, Once you go Oled you dont go back. The colors and everything is just so vivid! 1499 nits of brightness with HDR on. 4k 120hz. It is just epic,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad so they don’t cover a warranty on a cra

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was working perfect but then it go cracked screen but I wish the product was still working because it had a good picture and still under warranty through the geek squad, but they won’t fix a cracked screen so as far as the TV it’s great as far as the warranty you buy for the geek squad it’s not right when you buy the extended warranty thing to get told it’s 100% warranty is what when it’s not they said cracked screen they didn’t cover then why would you even want to buy the warranty to the GEEK SQUAD, if it doesn’t cover a cracked screen

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Stay protected

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love for the simple fact every item that I purchase automatically comes with a protection plan with geek squad. I have so many different types of electronics from Best buy which makes it totally worth it to purchase the insurance plan. I also have three other TVs plus two on the way now. I've had some of these electronics for a while and some of them are new. But anytime there's an issue with one of them. I have my protection plan to fall back on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sometimes, it's still the best value even w/ BB TT

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is sometimes the best value for your money for OLED tv burn in protection, depending on the model, even if you have BB Total. So look into the differences. The GSP protection also does cover more costs. I only bought it for the panel I am using as my main PC monitor, and not the LG OLED used in my other setups, which are used for home theater or couch gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WORTH the buy! Don't pass up!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this 50 inch sansung TV. The picture is clear and clean. The connect with the TV is fast and the remote is very easy to understand. Whats also nice is this is a smart TV with all the applications on there already so you can watch whatever movies you want at any time! This is such a nice TV for the price. I would NOT pass up this deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad replaced a Ring & Corrected Cameras

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad can't be beat. Not only do they complete the work scheduled, they also go they extra step of explaining what's going on and make tech suggestions. In fact, a job was completed by a contract service for Best Buy and the Geek Squad had to come out to correct the work that had been done because the camera came down and the solar panel wasn't charging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy Geek Squad Protection to be Safe

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy the warranty for big ticket electronics purchases! Seems like more and more manufacturers are only standing behind their product for a year after sale. When you buy a $5,000, just get the Best Buy membership to get the additional 2 year warranty, or you can still buy the stand-alone warranty if you aren't a member of Best Buy. I just like that my stuff is auto-covered when I buy things for two years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An OLED that’s worth it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this tv about 3 months so far and I love it. The graphics on this tv are amazing! Remote is very responsive which is always a plus, in my opinion, on these expensive tvs. Sound is very nice as well. Overall, a 5 star tv!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Serviced/Replaced 2 TVs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad always comes through and I’m always always always so happy I have it. Most recently I had a year old tv mounted since the day I got it and one day it just stopped working right at the climax of the movie. They were printed in sending a tech out to check it out and then delivered a new tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’ll come and take care of everything for you. Miguel was helpful in explaining everything and connecting All of the accessories I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Epically awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is hands down the best time I have purchased in some time. I upgraded this from an older 1080p Samsung I had. Wow, I can’t believe what a decade of technology makes in a TV. The brightness and clarity of this TV is out of this world and then some. I highly recommend this TV for your next purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am happily susprise for the quality of this TV

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Insignia is definitely a great alternative, the quality the color graphics the remote and multi functions is a plus. Additionally it is fire stick ready, Wi-Fi connects right away and apps available up to date. I would definitely recommend this Brand to anyone looking for a real quality TV in a budget price.

    I would recommend this to a friend