Customer Ratings & Reviews

The delivery was on time. They unpacked the product hooked it up and covered the bases of the function's.

The first 2 years is important. If it still works after that, I’m happy.

Awesome feature. What can I say. It's a great feature to have just in case.

The TV is great but the remote that came with the TV doesn't allow all the features on the remote to work i.e. return, exit & pre-ch does not work. I have not needed to use geek squad -yet

They mounted my tv and connected it to all my devices

I really like this tv. But I broke it and would like a new one. The same TV.

This has to be the worst tv I’ve ever own. There’s these white in and out lines that pop up at the edge of the tv the sound is horrible I added the protection plan when I purchased this TV I want my money back or a newer one soon as I open it looked refurbished

Bought this geeks squad protection with TV. Make sure to read the fine print, does not cover accidental damage specifically for flat panal LED TV's. My TV's legs failed and the TV came crashing down to the ground. The Legs are part of the manufacturer I did contact and they sent out a repairman. Since the legs weren't installed according to their directions (apparently there were screws that were supposed to be used with legs which the box never shipped with) all warranties are void, including the Best Buy Geek Squad protection. Just be SUPER CAREFUL and clarify exactly what the protection covers because I thought Geeks protection was clear for this type of damage.

I have mix feelings about this service. The proc es during civid makes it more difficult. The initial step of getting for someone to check if in fact my TV was wrong was ok. After checking that, there has been no follow up sayin the status of the claim. It has been 2 wks and still no R/A or a credit for the item.bit is not acceptable. A TV set is not a thing that you can depend on but imagine this kind of service with a washing machine. Again, this is not acceptable. I bought a TV from Costco had issues by being defective and Square Trade authorized the change in 2 days. Now that was a good service. Please fix.

Puts my mind at ease to know if I have a situation I can get help

Geek squad installed my TV on wall and did excellent job.

I bought a 65 curved TV on Oct 14th and by thanks giving it was showing a black vertical line across the right middle of the screen but my real mistake was buying extended warranty because the GeekSquad said that if we enforce the manufacturer’s warranty to replace it we lose our extended warranty and money, they offer to fix it on 12/26, but on 12/16 the call to say the manufacturer did not send the replacement panel to come and fix it… so... Last purchase in best buy after years of - not having to enforce a warranty nor a GeekSquad Service... BYE BYE

Good service responsable people treated everything.God

I hope this coverage is as complete? I hope it cover the total washer and dryer?

So far am not happy with these plans, they "overlap" your manufacturer warranty so you don't really get what you pay for. Currently still waiting for an item I sent in too get fixed .. about a month now. Very slow, also an email they didn't send everything back to the store. So it'll be an even longer wait. Dissatisfied

The five year protection plan is truly a great plan.

My tv screen was cracked right outside the box and I had purchased this hoping they would be able to help. Nope. The lady informed me that if the screen is cracked they can’t do anything for you and have to recycle it. Complete waste of money. Here are before pics and nothing after due to them stating they could do nothing for me.

Don’t purchase a geek square 2 year protection for your tv . It’s a waste of money . If the tv is cracked or any physical it isn’t covered . It doesn’t cover anything physical at all . The sales associates are absolutely no help at all . It’s best not to purchase this plan at all .

Sadly BestBuy removed my 5yr protection plan due to an exchange on a "delivered damaged 86 inch TV" and did not reactivate for the NEW tv and stated I would have to repurchase it. This caused a problem with my 4K order. I called six times being told six different answers, and they finally just refunded it as they had NO ONE who knew how to reactivate.

I bought a 2 year protection plan for an LG 86 inch TV. It was cancelled when I returned the TV because it was damaged when I received it. I requested that someone make sure the replacement TV was undamaged and in good working condition when it was delivered. Best Buy in Harahan, Louisiana cancelled my 2 year protection plan and charged me $150 for the TV connect and setup service.