Customer Ratings & Reviews

Sony 65" BRAVIA XR A95L OLED 4K UHD Smart Google TV Model #XR65A95L I opted for Home Installation. Brian and Manny from Best Buy just left. While they were busy with the install, I was able to prop-up my feet and get my own work done [see photo]. I highly recommend Best Buy’s HOME INSTALL. While it may seem like an unnecessary ‘extra’ on top of what you’re already shelling out for a new [insert your product name here], it has always saved me time, money, and my sanity. Heck, for those of us with high blood pressure Home Install might even save our life *wink* I don’t know about you, but vague instructions, misaligned holes, or missing parts can really ‘test my patience’ even on a good day :-) Even though I AM technically savvy, the peace of mind I get with Home Install ($99+/-) is priceless: two highly knowledgeable installers transport, handle, hang, and program our TV. I don’t have to worry about dropping it, cracking the highly sensitive screen, pieces not fitting properly, missing parts, or reading allll of the instructions on how to program it or how to add/pair additional remotes. I know it will get done right and get done quickly — very quickly. As always. With Home Install NONE OF THAT IS YOUR CONCERN (oh look, there’s my smile!). If the item breaks/gets damaged during transport or install Best Buy’s got it covered, which is nice to know given smartTVs have such highly sensitive screen surfaces. And they always send two techs, making install super quick. They were done in about 20 minutes, which included unboxing, taking down the old 73” flatscreen, hanging the new tv, hooking-up the new tv, programming it, pairing the Roku remote, showing me some of the Sony remote functions, and removal of the packaging if you don’t wish to keep it. When they left they said I could contact them any time if I had any Qs or issues. Who knew that’d be just two minutes later, after they’d just left for their next appointment? I sent them a frantic text and they offered to come back when done with their current install (thank you!). Even though it was getting late, they drove back out and fixed the issue (a simple conflict with our home audio setup which they diagnosed in about 30 seconds!). Two minutes after arriving they were back out the door, and we had an amazing, quality tv that worked. Simply put, Geek Squad Home Install removes all of the anxiety while saving me time.

I recently had an issue with the TV I had purchased last year the required me to contact the Geek Squad to schedule an in home diagnostic appointment. Not only were the men who came out here were professional but they were extremely knowledgeable, courteous, and just a delight to deal with but when they determined that the TV had basically died they were also more than competent when aiding in the process of obtaining a new one and coming back again to deliver, remove the old set and installing a brand new set that works even better than our previous set. They made the entire process as smooth, painless, and stress free far beyond than I have ever experienced before.

I haven’t used my Geek Squad protection plan for my TV yet, but I have used it handfuls of times for my car subwoofer. It has saved me so many times. I had no idea that car subs only last a couple years if that. I’ve had my car sub replaced around 4 or 5 times because they just stop working and bite the dust. Geek squad has fixed and replaced it without issues, but my only complaint is I have to repurchase the warranty every single time the unit gets replaced. So if it just so happens to be damaged beyond repair, you will have to repurchase the warranty once replaced. I’m over all satisfied enough with my geek squad experience that I purchased the protection plan with my TV. It’s great for peace of mind, and it’s nice having all the protection plan information through the app, it makes it a lot easier.

Loving this TV! I use it as a computer monitor. I have 567 hours invested in use so far. I cant find anything wrong. I returned my C2 due to extreme flickering (but could be a result of a rtx 3080) I bought this C3 with the RTX 4080 and to be honest, Once you go Oled you dont go back. The colors and everything is just so vivid! 1499 nits of brightness with HDR on. 4k 120hz. It is just epic,

I love for the simple fact every item that I purchase automatically comes with a protection plan with geek squad. I have so many different types of electronics from Best buy which makes it totally worth it to purchase the insurance plan. I also have three other TVs plus two on the way now. I've had some of these electronics for a while and some of them are new. But anytime there's an issue with one of them. I have my protection plan to fall back on.

This is sometimes the best value for your money for OLED tv burn in protection, depending on the model, even if you have BB Total. So look into the differences. The GSP protection also does cover more costs. I only bought it for the panel I am using as my main PC monitor, and not the LG OLED used in my other setups, which are used for home theater or couch gaming.

Always buy the warranty for big ticket electronics purchases! Seems like more and more manufacturers are only standing behind their product for a year after sale. When you buy a $5,000, just get the Best Buy membership to get the additional 2 year warranty, or you can still buy the stand-alone warranty if you aren't a member of Best Buy. I just like that my stuff is auto-covered when I buy things for two years.

The TV was working perfect but then it go cracked screen but I wish the product was still working because it had a good picture and still under warranty through the geek squad, but they won’t fix a cracked screen so as far as the TV it’s great as far as the warranty you buy for the geek squad it’s not right when you buy the extended warranty thing to get told it’s 100% warranty is what when it’s not they said cracked screen they didn’t cover then why would you even want to buy the warranty to the GEEK SQUAD, if it doesn’t cover a cracked screen

Tv is excellent in almost every regard EXCEPT that is does not do 4k120 with dolby vision without reducing the vertical resolution and it can NOT send lpcm audio through the earc port meaning no proper surround sound from any gaming system, even the nintendo switch. Only way is to route your system to a reciever 1st and then to the tv but if youre using a reciever without hdmi 2.1 and a ps5/xsx you will lose image quality and not be able to handle 4k120 or perhaps even 4k60hdr. The picture i attached shows the digital audio out setting that has to constantly be messed with the even get sound to play.

Geek squad always comes through and I’m always always always so happy I have it. Most recently I had a year old tv mounted since the day I got it and one day it just stopped working right at the climax of the movie. They were printed in sending a tech out to check it out and then delivered a new tv

Geek squad has been a huge help. I sent in my computer to get checked out. They figured out the issue and called me right away. Best Buy had the piece needed, ordered it, got my computer fixed and have had no issues after that.

I just replace 2 year old Sony 50-55” TV Thanks to the geek squad warranty I was able to replace my Sony to a LG 75 because they gave me store credit of my Sony and only paid the difference

Insignia is definitely a great alternative, the quality the color graphics the remote and multi functions is a plus. Additionally it is fire stick ready, Wi-Fi connects right away and apps available up to date. I would definitely recommend this Brand to anyone looking for a real quality TV in a budget price.

My Vizio OLED died after two years and the geek squad warranty covered a replacement. The Vizio TV was not available anymore so I was able to replace with an LG OLED. Service was quick and easy

The picture quality is excellent. I’m more than satisfied in choosing this Toshiba 65” smart tv. It’s actually an upgrade from a 55” Vizio which I won’t ever buy again, or recommend to anyone.

Brought the S95B. This is beyond the best protection/insurance you can get for any device that you love and want to have around for year. Also if theres an issue with repair or replacement your product purchase value is always remembered & honored

Do not buy a TV without it. It is cheaper to buy the 5-year extended warranty. At -least if it goes out, and if it cannot repair, they will replace it with a new one.

The agents were very professional, clean, quick, and courteous. Although the use of the tv remote and application connections are simple to me, they took the time to explain it. I would definitely recommend their services and would use them again in the future should I need their assistance.

An excellent choice of program for beginners and those who do not know perfect English. I am very satisfied with the product and will recommend to all my friends. It's just gorgeous. This is probably the best offer on the market. Thank you BEST BAY!!!!

It’s always a plus to have a geek squad on your side just in case for a great price because you never know you wanna be covered if anything happens