Customer Ratings & Reviews

I purchased my TV and literally two weeks later as I was cleaning it, it began to fall forward, I caught it but I put a pressure crack in the screen where my thumb pressed the side of the screen to save it from the fall. It also popped the screen out of the lip on the edge exposing about 2"-3" inside of the TV along the side, and bent as well as I scratched it in a few spots. It all happened within a matter of seconds so I have no idea how it bent and scratched so easily, but it did! There's also an approximate 6L"×2W" dark spot along the side and an approximate 3"L feather like up stroke right below that where the actual crack is; however, the TV still works perfectly fine. I called the Geek Squad and she said without hesitation "It's a complete and total loss, and it would take about as much to replace the screen as the TV cost, and we don't cover accidents." I ultimately called back and canceled my protection plan because after thinking about it, why am I paying for something I can't use? They reimbursed my account and backdated the weeks I've had the TV, providing me the full $130 refund for the protection plan, so at least I'm not at a complete loss, only an $1100 loss. My heart is SO broken!!!

I help with any questions and figure out a solution very quick

OLED is the only way to watch tv. It’s like looking through a window instead of watching a panel. Sports it appears your on the field.

Couldn’t service the area I live at but they did good by giving me what I paid to use on a new purchase.

Great tv with high quality picture. Put this in my basement and enjoy it

I really like its color, the most important thing is its volume and its size.

Geek squad installed/hung my tv. Routed all the HDMI cables through the wall so it was super clean. Overall an excellent job. Still holds up

I’ve had this tv about 3 months so far and I love it. The graphics on this tv are amazing! Remote is very responsive which is always a plus, in my opinion, on these expensive tvs. Sound is very nice as well. Overall, a 5 star tv!

I have not yet had to use the services or added warranty, but it is nice to know it is there if I ever need it for a fair price!

Scott was amazing, he showed me things i didn't even know the television could, like it's a on /off button on the television not to mention he programmed both My television's both are have the extended warranty on them...this gentleman went up and beyond to make sure everything worked properly and I was very happy !!!!

This TV is amazing! Super easy to set up, light and easy to move. Perfect size for my apartment. I haven’t been this stoked about a purchase in years!

This TV is hands down the best time I have purchased in some time. I upgraded this from an older 1080p Samsung I had. Wow, I can’t believe what a decade of technology makes in a TV. The brightness and clarity of this TV is out of this world and then some. I highly recommend this TV for your next purchase.

I purchased this 40-inch Smart TV for my room. This TV made a difference and I am enjoying it. I never owned a smart TV, and It was an easy set up with all of my registered apps. I would recommend purchasing if you are on a budget!

Havent tested it yet. If that changes ill ammend review

I am so happy for the geek squad and all of their knowledge. They have been a huge help in my journey to becoming tech savvy. Thank You for all you have done for me and I will continue to support them in the future.

An excellent choice of program for beginners and those who do not know perfect English. I am very satisfied with the product and will recommend to all my friends. It's just gorgeous. This is probably the best offer on the market. Thank you BEST BAY!!!!

Geek squad is pretty good sometimes depending on where you go you might get a goober of a guy helping you but usually theyre good.

great purchase!!!! my son was so exited!!!!!!!!!!!

Hoping to not have to use this but glad to have it and sounds like should be hassle free

Only warrenty that im aware of that covers the dreaded Burn-in on Oled televisions. After dealing with it on a prior tv without having the warrenty, i wont do it again! Peace of mind for the next 5 years!