Customer Ratings & Reviews

Nice having the peace of mind knowing that if anything goes wrong it’ll be taken care of.

Geek Squad Protection Provides Expert Level Protection to your Product.

As you can see we do quite a bit of business with Best Buy. Good selection, great prices and the best hassle free protection plan I've ever had to deal with. Things break, usually out of warranty, be prepaired.

Great Buy. Easy to use. Ordered online and picked up in store was easy.

[Employee of bestbuy] This protection plan is a MUST! It saved me $1000 from buying a new Tv

The crew delivered, mounted and made sure I was connected to my devices.

Great staff at the location we go to. Very helpful, knowledgeable and assisted in loading our items.

I am a firm believer in getting extra protection on expensive appliances. They have come in handy more times.than not. Save your self the headache and money later on and get the extra protection. It is well worth it.

All in all, this is a very nice fridge. We had a problem after awhile with the ice maker though. Had it replaced free because we were under warrenty. The real issues we had were with the delivery people. The rudest and most incompetent people we've ever dealt with. The morons almost flooded our kitchen after they left. No one at the Geek Squad could help us. I had to personally go to the store and speak with a manager who gave us a small compensation. I will probably not buy any large appliances from Best Buy anymore. Too many problems with delivery people and customer service.

Have not had to use this yet but I definitely wanted the protection for my new fridge

LG - 27.1 cu ft Side by Side Refrigerator with Door in Door, Craft Ice, and Smart Wi-Fi - Stainless steel nice LOVE THE SERVICE

I think this is worth the money. I am not super tech savvy so this will be a great asset when I have any problems. They are going to come out next month to install all my purchases.

We purchased this warranty in case something happens with the freezer and we were to lose the food that is stored in there. Great value for what it covers!

great warranty program i have not being able to use it but they offer great services

We purchased a $3000 Geek Squad Protection Plan for a refrigerator. When our $3000 refrigerator failed after less than a year of use, BestBuy tried to decline service in lieu of recommending the manufacturer's warranty. I indicated I would file a small claims case, and they found an appointment for me. BestBuy was unable to fix the fridge on the first visit, indicating they would be back in a week to finish the work. However, a few hours before the appointment, the service technician called to indicate that all the parts had not arrived. He didn't know when they would arrive. (Incidentally, they shipped them to me without notifying me.) I called support and was told the parts were estimated to arrive in a month. While I had taken time off work to meet the tech, BestBuy knew the appointment would not be honored without notifying me. BestBuy also expected a family of five to go without a working fridge for 6 weeks. I asked for a replacement fridge. They declined. The Geek Squad protection was a waste of money and time.

I'm glad that Best Buy offers an extended warranty, and for a good price. It's comforting to know that I will not have to worry about my parents being stuck with a repair bill if anything goes wrong with the refrigerator.

After my last experience with a Samsung refridgerator the 5 year warranty is necessary! Best Buy's offer was competitive and I was told they do not sub the work out like some competitors. Must have it, but I hope I never need it.

I've had the Geek Squad Protection for other appliances and their service has been excellent.

Geek squad service is a mist qoth them. Always comes through and always going above and beyond to make sure you are taken care of. Completely satisifed.

Any time I buy large appliance or electronic I make sure to get warranty it just makes since cause brand new can malfunction at anytime.