Customer Ratings & Reviews

we rarely have need of these protection plans but, like with any type of insurance, you don't need them.... until you do. Our 2 yo dishwasher broke and so we set up for GS to come out. I was not thrilled that it was two weeks out but ok, nothing to be done. I was less thrilled at the 12 hour window but was told that the night before we would get an email giving us a better time. Still not thrilled because this means that I cannot actually plan anything and have to rearrange my calendar to clear an entire day. Night before comes and no email. It was late so I chose to address it in the morning where I was told that, due to a system error not only was I NOT scheduled, they couldn't schedule me again. I pushed for a sup and was told no, not going to happen. At that moment, surprise surprise, I get a so called courtesy call telling me the same thing. I had no more spoons left to give at that point so I let it go. Hubby gets home and says nope, not acceptable, gets on the phone, gets to a sup who promises that we will get a call in 1-2 hours with an appointment sometime in the next two days. No call. Next day I get the daily call I arranged for about this and decide I need to go to a sup. I explain the situation and the frustration, (including how painful this has been for me as I am disabled and hand washing is NOT easy! ) and was told that she doesn't know what the issue is but sees that we are scheduled for a time 10 days away!!! I obviously said that is not acceptable. I am waiting a call back for her to find out what the AHEM is going on. I told her that I felt like we had bent over backwards to accommodate them when it should be the other way around.

I haven't had the chance to use the protection but i would update if i ise it

Warranty is a must have for me on all my expensive Best Buy purchases. So far no need to call.

5-Year Standard Geek Squad Protection is the best option when you buy a electronic devices.

I cannot say enough good things about the Geek Squad service and the men and women who are dedicated for caring for your purchases.

Warranty is a must have for me on all my expensive Best Buy purchases.

Warranty is a must have for me on all my expensive Best Buy purchases.

Warranty is a must have for me on all my expensive Best Buy purchases.

If you need to have instillation, they are the best

The extended warranties on all 3 appliances are very affordable

Got 5 year protection to have peace of mind and ease of service needs if any through Best Buy.

Worth every cent Geek squad are in a class by themselves

Great and easy warranty plan. Peace of mind of extra coverage outside of manufacture warranty

Geek squad on everything to keep em running and smoothly

We bought the 5-year protection plan for our dishwasher. After 4 years, we developed a leak. It took a week to get a repair person scheduled, who didn’t show for the appointment. It took another week to get them to actually come out, another week for the report to be filed, and another week to initiate a claim review, which I’m told will take two more weeks. Each of these steps has required me to call to figure out what is going on to start the next next. All told, we will be without a dishwasher for a minimum of 6 WEEKS. Plus, each phone call to push the process to the next step involves HOURS of wait time. Don’t believe me? Here’s a picture of my 2+ hour hold waiting to talk to someone right now. I would only recommend this if you don’t mind going for WEEKS upon WEEKS without a resolution and HOURS on hold. We won’t be purchasing any of these in the future.

The geek squad were very efficient when putting frig into our newly remodeled kitchen.

Warranty issues were expeditiously executed! The Samsung personnel were especially helpful and accommodating. I got missing parts within a week of delivery.Thank you for standing behind this product so well!

Mounted Tv. Great price excellent service. Will highly recommend!

The lighting in this is fantastic. Tons of room for all of our food.

This was very necessary for this type of appliance