Customer Ratings & Reviews

The agents installed my TV and connected it to my devices quickly and were very professional. They offered great suggestions (ie velco-ed my roku to back of tv). No cords showing!!! Very courteous and super helpful,

Agents Brooklynn and Jay did an excellent job installing my TV. Very professional and courteous… Thank You Geek Squad!

My experience with the installation team was amazing!!!! Tara and Johnathan were respectful, knowledgeable, and incredibly competent!!!!! I was so pleased with everything they did!!

excellent service! The two gentlemen arrived ahead of time, and were very polite and knowledgeable. They consulted with me about the height that I would like the TV mounted, found the studs in the wall and gave me my horizontal hanging options, and have the TV mounted all in less than an hour. They offered to set up the TV, But due to this being a Samsung TV with the Smart things app set up, I could easily complete the step myself. I would definitely use the service again. Note: I did not opt to conceal my cables as I am still purchasing peripherals including a sound bar. I will conceal the cables later.

I recently hired Geek Squad to install a television on a wall in my apartment, and I couldn't be more pleased with the service I received. From the initial inquiry to the completion of the job, the entire process was a breeze. The technicians arrived promptly, were courteous and professional, and completed the installation efficiently and with great attention to detail.

There were two guys that came out to mount and install my 85 inch TV. They were both personable and answered all my questions and did a very good job with their work.

The installers did an excellent job of mounting the TVs in my home. They would ask how high I wanted them mounted before they began the work. When they were done with the installation they spent time with me to make sure everything worked properly and that I understood how the remotes worked.

Trent and James from Mastec did an outstanding job installing my 82 inch Samsung TV. The ceiling in my bedroom is a cathedral ceiling and the TV needed to be installed about 15 feet above the floor. Both Trent and James needed to be on their ladders to get high enough to reach the TV mount on the cathedral ceiling. This installation was no easy task! They worked extremely well together and resolved every problem to get my TV hung on that cathedral ceiling. Master is lucky to have as employees. I would highly recommend them.

the Geek Squad is always exceptional. they answers all of my questions and ask Where I want things. The TV was set up quickly and I was able to use it fully when they left.

The tv mounting was well done with the professional squad of 2 people. Problem is that by the time tv installed, too late to return or for any recourse. Left protective tape on edges so tv protected for handling during installation. After installation, removed films and have 2 dents with color stripped and shiny metal showing in the front of the tv. Best Buy would not exchange or offer any recourse despite getting Best Buy protection and total tech? Called both Best Buy and store and both said outside of return window and not much more they can do.

The agents were quick, wore booties, and even took the box when they left. Installed tv on table top with mount that i provided. The tv was a 77 inch so it was very useful.

The tech that came to our house to install our massive tv was great! Friendly and showed us how to use it and helped set it up. Cleaned up after himself. He was really great.

Excellent service! My Best Buy Geek Squad technician arrived promptly and on time. All COVID-19 precautions were taken. He even assisted me in determining the correct position, height and angle of the screen he was mounting to the wall. My tech, Red, was incredibly knowledgeable, humble and friendly. He completed the task at hand in under an hour! He even hooked up EVERY box and dongle to my TV, set up the TV and gave me a tutorial on how to use it and the remote! Incredible service provided. Highly recommended!

The team that arrived to do set up were professional, knowledgeable, very conscientious and took the initiative to ensure that it was done exactly the way we wanted.

The installers were on time, polite, installed the mount quickly, cleaned up after themselves and even showed me how to use the remote, tv and my phone for the TV.

Delivery timing was perfect from different Best Buy directions. Geek Squad Max called April 30 to deliver and set up. While still on the phone, FedEx delivered my Best Buy Sony UBP X800M2 4K Blu-ray player. Other Best Buy purchases were Rocketfish full motion wall mount, Terk 4k to 8K flat antenna, and the Sony Bravia XR 55 X90J 4k Blu-ray TV, with TV sign in, internet connection, and more. It was quite an adventure to watch both Max and Rocky setting it all up. Go Best Buy Geek "Greek gods" Squad! Thankful also that my landlord gave me written approval to wall mount the Sony.

The techs were very professional and treated our TV with care. They were informative of what they were doing and were able to answer all questions.

They came on time, we’re very professional. TV was set up. And made sure we understood how to use the TV and the different remote that we have. They linked it into our previous sound system.

I think this is the best value for installation going. Friendly and knowledgeable techs, and great service.

The geek squad delivered the TV mounted on the wall hooked up and it works Love the picture that how clear it is very happy