Customer Ratings & Reviews

The guys that did my install were extremely friendly knowledgeable and kind. I felt like they went out of the way to help me, show me more than required, and provide additional ideas for my set up. They even did a demo on my TV even though they didn't deliver it. It was much larger than the one it replaced so it took some getting used to. About a week later I have noticed that it seems slightly off level. After disagreement with my wife I pulled out a level and while extremely close it is ever so slightly off. Not that I could have probably done much better but I can't unsee it. Knowing that fixing it would just put more holes in my wall and be an overall nightmare I am fine with it for how slight it is. No one sees it but me. But overall the service was excellent and timely! Unfortunately my TV had weird holes in the back that prevented some of the ideas they had from being implemented because the brackets they had on hand would not work with the TV.

What a great, smooth experience we had with our Geek Squad appointment. They arrived a little early, were extremely neat, answered all my questions, cleaned up after themselves. They took the time to explain the positioning of the tv mount, had us sit and get the feel best for us. The product is just what we wanted, it doesn't stick out too much but yet has adjustments that let you move the set if need be. We are thinking of doing the same in a different room and would request the same team again.

I am so happy with Adam and Brandon's work. We could've never installed this TCL properly without their help. Super professional. Adam made calls to let us know how they were progressing and a more exact time they would arrive and they arrived on time. They were friendly and got straight to work. They measured carefully so the TV was centered perfectly and the right height. They made sure the TV would be at a viewing height that was comfortable with us. They showed us how the remote worked. Most importantly for me and why I bought the TV was for the art feature. If I ever need help from the geek squad I would request them. They were great!!

The Geek Squad tech Gamin and his assistant were both very friendly, professional and considerate of my space and belongings. They happily and patiently answered all my questions thoroughly, worked hard, and did a great job. Gamin was very knowledgeable and helpful, and I felt that they both knew what they were doing and were committed to do the task right. I feel like I received a high level of service from beginning to end. Highly recommend!

The technicians installed my television quickly and flawlessly. They took extra care to work neatly and vacuumed when they were finished. They offered me a surge protector and hidden Verizon box mount that I had not purchased (oversight on my part) and charged me fairly for those. They were prompt, professional, and friendly. Excellent service. Five stars!

These geek squad guys were great. They measured, made sure there wasn’t any other obstacles and they drilled exactly where the television needed to go. They then made sure all my devices were attached and working properly. They finally put all the wires neatly behind the television where they can’t be seen and they even took away the box. Perfect job.

Bought this 55 inch Samsung tv for my daughter and needed to have it professionally installed. Geek Squad member Preston was amazing! He performed his work professionally and made my daughter feel comfortable and confident that the job was done well. In her words,”It’s perfect! Thank you!” Preston should be considered a Geek Squad Superstar!

Excellent service and mounted the TV in expert fashion. Well centered. Quick service

The installers did an excellent job of mounting the TVs in my home. They would ask how high I wanted them mounted before they began the work. When they were done with the installation they spent time with me to make sure everything worked properly and that I understood how the remotes worked.

The employee was very nice and friendly. He discussed the options with us ahead of time for mounting and explained where we could mount and why. He even helped set up the TV and offered to help with setting up streaming services, I believe. He did accomplish very swiftly as well. Overall 10/10 service, would recommend to a friend, may be the best service I’ve ever had from a home appointment

Biggest TV I can fit in media center. Edge to edge 70''. Couldn't fit a 75'' or 65'' so small but still way bigger compromise and the price was right, Geeks did a great job installing, including remounting my heavy existing wall mount, a good one though heavier than the ones you can buy now. They also cleaned up my nest of snakes power supplies, power bars and cables. And they demonstrated how both my new TV and new Amp work and work together, programmed my remotes and even delivered the new items in the Geekmobile.

Our toddler was the reason we decided to mount our tv on the wall. She thought it was funny rocking the entertainment center, which scared me (we have a 55"). We looked around to see what kind of mount we wanted, stationary or adjustable. We went with the adjustable variety and couldn't be happier (gaming on it is GREAT!). But I have noticed that the studs are coming out of the wall, 2 of the 4 studs (the white plastic part that goes in the wall before they put the screw in is visible) now I'm worried that three tv will fall off the wall. I'm going to call Best Buy to see if someone can come fix this problem.

Oh my gosh I can not say enough about that guy who mounted all of our TVs except that I wish I was better at remembering names. I had two TVs installed, went back, bought a third TV. He came out and installed. The third one, remembered us, remembered my little cat who likes to escape and knew when he came in the front door, not to let her out.

Installation was top notch and came out perfect. Time was taken to avoid messes. Attention to detail was key as installer took extra steps to make certain install went smoothly. Couldn’t be happier with results.

Over the top.. We had Carlos Lugones install our recessed box for our frame tv.. He was impeccably dressed, well mannered, punctual , informative and very knowledgeable! In addition to that our bezel was delivered after tv install.. When It arrived I called Carlos and he was here the very next day to install the bezel..

Wonderful service. Agents were thorough and explained how tv, remote control and Alexa worked. They were very knowledgeable. So happy we had them for our installation. Best Buy has been there for our home appliances (Refrigerator,dishwasher, stovetop, sound system ) and now our new LG TV.

Professional service from both people who showed up to install an 83" and relocate an 85". Cleaned up after themselves. Thank you.

Excellent and professional technical service. The technicians were personable and displayed excellent customer service. My tv looks do great mounted on the wall! Just Super!!

Our first Geek Squad team drilled a mount into the stone of our back patio wall and mounted the tv then let us know the tv was broken. They told us we had to take the tv back to BB and ask for a replacement. After a week and a half we picked up a new tv, waited for the next available GS appt and on the second try got a working tv mounted. 4 stars bc we have a working tv mounted in stone. Missing a star bc I think the BB/GS team could have facilitated a replacement tv and install more efficiently without having the customer do the work.

THE TWO GEEK SQUAD MEMBERS THAT INSTALLED MY TELEVISION DID AN OUTSTANDING JOB. THEY CONTACTED ME THE MORNING OF AND GAVE ME AN EXACT ESTIMATE ON WHEN THEY WOULD BE ARRIVING. WHEN THEY ARRIVED THEY REMOVED MY PREVIOUS TELEVISION AND INSTALLED MY NEW ONE THEY WERE EXTREMELY PROFFESSIONAL VERY COURTEOUS AND FRIENDLY. AFTER THEY INSTALLED MY TELEVISION THEY CLEANED UP THE AREA WHERE THEY WERE AND ASKED ME IF I NEEDED HELP WITH MY NEW TELEVISION. I LOVE THE GEEK SQUAD PLEASE KEEP UP THE GREAT WORK A+++. RESPECTFULLY DANIEL TORRES