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Customer Ratings & Reviews

Customer reviews

Rating 3.4 out of 5 stars with 5 reviews

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60%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-5 of 5 reviews
  • Rated 5 out of 5 stars

    So happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy with my purchase I bought this laptop refurbished and it looks and works like new! I am very satisfied with the performance of this computer and it looks great too it is very thin and sleek!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worked for 4 months

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this computer for 4 months. Now every time I use it claims password is wrong ok I change it do what I need. Next day I log in same thing password issue. This has gone on for nearly a month. Oh I pd for tech support when I call I have waited an hour at which point I give up try again same story. Then the dreaded chat with computer so unsatisfying. Even called Google no difference. This was a refurbished computer. Well I learned my lesson never again.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      We are sorry you are having log in problems with your Acer recertified Chromebook. You might try the suggestions in this link:  https://support.google.com/chromebook/answer/6375270?hl=en
      You don't mention who you contacted for paid support but if this link does not resolve the issue, you might contact PlanetROI, who provides warranty service and support for the recertified products. Contact information should be included in box with the product. There may be a fee involved but they will be happy to provide assistance with your recertified Acer and offer repair if it is needed. Here is their contact information in case you need:
      844.433.8476
      [email protected]
      Best regards,
      Acer America acer

  • Rated 5 out of 5 stars

    No problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for the price,I would buy another one when I get the chance

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer doesn’t even work and I got it for a Christmas present

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      We are sorry you are unhappy with your Acer recertified Chromebook. These products have a 90-day warranty against hardware defects. If you are within your warranty period please contact PlanetROI who provides warranty service and support for the recertified products. Contact information should be included in box with the computer. They will be happy to provide assistance with your recertified Acer and offer repair if it is needed. Here is their contact information in case you need:
      844.433.8476
      [email protected]
      Best regards,
      Acer America acer

  • Rated 5 out of 5 stars

    Great for my 9 and 11 year old neice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They loved typing and the ease of using this computer.

    I would recommend this to a friend
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