Customer Ratings & Reviews
- Model:
- CB315-3H-C69K
- SKU:
- 10554155
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.6 out of 5 stars
to a friend
Meh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great but now it intermittently shuts off with no warning. Battery pack also gets super hot when charging Chromebook.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear your Acer Chromebook is shutting off during use and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Dud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had 3 other chrome books. Never had one this slow. Half the time it freezes up on me. Never had this happen before with the others.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Bella,
Thank you for taking the time to leave a review on your Acer Chromebook. We are sorry to hear that the product performance is not meeting your expectations and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
economical,but super slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop dramatically slowed down and browsing was painful as there was a lot of lag between cursor movement and screen movements. Had to return to BestBuy.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Tony,
We are sorry to hear that you decided to return your newly purchased Acer Chromebook. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Laptop
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not a fan of a lot of the features, one USB plug, no caps lock just many more things
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear RebeccaV,
We are very sorry to hear that your newly purchased Chromebook did not meet your expectations. We are constantly working to improve the designs and appreciate hearing directly from customers what they need and expect out of a product. We have sent this feedback to our product development teams for review. If you need any assistance with your Acer Chromebook, don't hesitate to contact our support team at 866-695-2237 so we can help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Poor display quality, basic apps glitch out
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea why this has high reviews. Terrible computer. The screen is washed out and content is barely visible. I downloaded a basic notes app to use for organization, and the app glitched out and became unusable. The computer doesn't even have basic functionality and everything that I pull up on it looks terrible. Unfortunately my father died the exact same day that I got this. It's now a few months later and returning to with tasks and realize I'm burdened by this horrible computer.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear ScheherazadeF,
Thank you for taking the time to leave a review on your Acer Chromebook. We are sorry to hear that the product did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Customer service not willing to listen to what the
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I accidentally order two co M I accidentally order 2 laptops. Return one at the store. I thought they could set it up for me. They could not, and it's still not set up. I have not used it. I wanna know what you are looking for because the payment was made by my bank. Cause they called me back and told me they approved
I would recommend this to a friendBrand response from TeamAcer
Posted .Hello Gloria,
We are very sorry you are having trouble with your Acer Chromebook order. We suggest you contact Best Buy directly for any help with your order. If you need technical support for your Chromebook, please contact our support team at 866-695-2237, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Cheap
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for I guess. This was quickly returned as it’s cheap looking, feeling and performing. Good if you need something cheap for basic essentials
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Ashlyn,
We are sorry to hear that you decided to return your newly purchased Acer Chromebook. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
NOT compatible with Google Play store!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer to write papers on and do research. NOT compatible with ROBLOX!!!! I bought this for my son but does not have access to the google play store for ANY apps!
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Mark,
This Chromebook should be compatible with Google Play Store, so if you are having problems with it please feel free to contact Acer Support at 866-695-2237, so they can verify this for you. Support is available 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Watched like a hawk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to order online because In person we got stalked by the associates. Never went in before, didn't know anyone working or in the store but got followed and constantly asked over and over if we needed any help or if we were looking for anything specific even after answering no that were just browsing and just was looking around. Constantly watched like I was gonna steal everything I touched.
No, I would not recommend this to a friendLaptop has terrible speed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speed is really slow and it takes like a whole minute to load anything
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear GunnarS,
Thank you for taking the time to leave a review on your Acer Chromebook. We are sorry to hear that the product performance is not meeting your expectations, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Poor performance Chromebook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Chromebook has a poor camera facing the user and is very slow.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear BoredOOMM,
We are sorry you are having trouble with the webcam on your Acer Chromebook. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Wi-Fi problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it good but I have some problems with connecting to the wifi.
I would recommend this to a friendBrand response from TeamAcer
Posted .Dear HuihengM,
We are sorry to hear you are having trouble connecting via wifi with your Acer Chromebook and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
chromebook
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.super slow and not responsive all the time it just takes forever to load
No, I would not recommend this to a friendDid not work for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the computer would not install the program that I needed. Showed the App but said would not work with this computer,
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Corey,
We are sorry to hear that you decided to return your newly purchased Acer Chromebook. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Good for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok for the price but could be bettermy kids have acers and i was expecting better
I would recommend this to a friendBrand response from TeamAcer
Posted .Dear JamieC,
Thank you for taking the time to leave a review on your Acer Chromebook. We are sorry to hear that the product did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Dont Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is very slow. Does not easily hook up to the internet. I simply wanted to use it as a tablet to play a game or check my email. Doesnt really function well at all for that. I wanted to return it, but missed the window and I am stuck with it. Money down the drain.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Whit,
Thank you for taking the time to leave a review on your Acer Chromebook. We are sorry to hear that the product performance is not meeting your expectations, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Its basically a cheap phone in laptop form
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt even have an hdmi port. Thing is so useless.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Masoukishin,
This Chromebook has two USB-C ports to connect a monitor, so you may need an adapter to use HDMI. We are not sure what you expected, but Chromebooks are different from Windows laptop products in that they are designed to be used primarily while connected to the Internet, with most applications and documents living in the cloud. Because of this they don’t have much for on board storage but they also are not expensive either. Chromebooks run off apps like an Android phone or tablet so you cannot download and install applications or .exe files. If you need to use third party software applications that must be installed on the computer, a Chromebook is likely not for you, where a Windows laptop would suit you better.
We appreciate you taking the time to write this review.
Regards,
Acer America
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have looked further . I’m not comfortable with the size at all
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear MaryG,
We are very sorry to hear that your newly purchased Chromebook did not meet your expectations. We make a wide variety of laptops and Chromebooks with different size LCD screens, resolutions, and price to meet any user's needs. We are constantly working to improve the designs, and appreciate hearing directly from customers what they need and expect out of a product. We have sent this feedback to our product development teams for review. If you need any assistance with your Chromebook, don't hesitate to contact our support team at 866-695-2237, so we can help.
Regards,
Acer America
Acer laptop
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The acer is a ok computer if your not doing much work with it
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Hayden,
We are sorry to hear that your Acer Chromebook did not meet your expectations. We are constantly working to improve the designs, and appreciate hearing directly from customers what they need and expect out of a product. We have sent this feedback to our product development teams for review. If you need any assistance with your Chromebook, don't hesitate to contact our support team at 866-695-2237 so we can help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Lasted 2 months!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 months this laptop died and never would start up again.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear PatriciaC,
We are sorry to hear your Acer Chromebook is not powering on and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America