Customer Ratings & Reviews
- Model:
- CB315-3H-C69K
- SKU:
- 10554155
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.6 out of 5 stars
to a friend
Acer Chromebook
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This did not meet my expectations. I could not upload Microsoft Office because it did not support Microsoft Windows. I will be returning it.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear User,
We are sorry to hear that you decided to return your newly purchased Acer Chromebook. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should change your mind and decide to keep your product and need assistance, please contact our support team at 866-695-2237, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Quit charging/powering on after 1 month!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in September 2023 for home schooling. Quit powering on and charging one month later. I even bought two different replacement charging cords and the computer is still dead. Tried hard reset, still dead. Tried four times on different days to submit a claim since it’s in warranty. Filled out everything, then when you click submit “server error” is all I get. A waste of money!!!
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear JessicaC,
We are sorry to hear your Acer Chromebook is not charging or powering on properly and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to see how we can help improve this experience. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer is slow. I can only use it for online shopping.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear User,
Thank you for taking the time to leave a review on your Acer Chromebook. We are sorry to hear that the product did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
No backlit keyboard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The specs say that this has a backlit keyboard but it does not have one. Purchased and replaced in the same day.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Hello Roger,
We have confirmed this Chromebook model does not have a backlit keyboard and we have notified the appropriate team to get this corrected on Best Buy's website.
We apologize for the inconvenience and appreciate you taking the time to write this review so it can be corrected.
Regards,
Acer America
Stolen debit card
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy allowed someone to pick up this laptop that stole my debit card and my email. I’m very disappointed that BB didn’t take more precautions of scammers.
No, I would not recommend this to a friendUpdate will soon expiry
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this one, buy lenovo. This one give you update for only 5 years from now.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Elvis,
We checked the AUE for this Chromebook model and it is Jun 2029, but even after it expires you can still use the Chromebook as the expiration date does not render the product unusable. You can also check the models AUE dates from Google's support site prior to purchase as well. If you should need assistance with your Acer product in the future, please contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America