Customer Ratings & Reviews
- Model:
- AN517-51-56YW
- SKU:
- 6345056
Rating by feature
- Battery Life
Rating 3.6 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the excellent performance and large screen size as major strengths of the Nitro 5 gaming laptop. Positive feedback also highlights the good graphics, RAM, keyboard, and overall value for the price. However, some users mention that the battery life could be improved, and the laptop's weight and potential for fan noise are recurring concerns. While some users find the laptop runs warm, others report it as easy to use and upgrade.
This summary was generated by AI based on customer reviews.
Keyboard quit working withiong 30 days.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this gaming laptop and certain keys on the keyboard began to stop working by 30 days half the keys didn't work. Contacted Acer they offered to have it sent in for repair. Looked on Best Buys website ( thats where I purchased it from) and see they sell thius same model as refurbished also which makes me think that their are problems with this model if they are selling them refurbished as well. Returned it to best buy and will try the ASUS once that one is back in stock.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear kk,
We are sorry to hear that you decided to return your newly purchased Acer Nitro 5 laptop. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team via phone, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
- Cons mentioned:Weight
Low speaker volume
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price great display however this laptop is very heavy weighs about 15 lb and the sound is very very poor
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Thanks,
This Nitro 5 is one of the more heavier laptops weighing in at 10 lbs, so that is something to take into consideration when choosing a laptop. The speakers are 2Watts each, so audio may not be as robust as you might like. We would suggest using external speakers or headphones if you need more volume. Please feel free to contact our support team if you believe the volume is not working as it should. They can be reached at 866-695-2237 and are available 24/7 for in-warranty products.
We appreciate you taking the time to write this review and offering your feedback.
Regards,
Acer America
terrible laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be wary when purchasing this laptop. The price is great for all the Specifications of the laptop but what they dont mention is the long history this brand has with keyboard buttons being defective and very difficult to fix. I learned of this the hard way when i unboxed the laptop and the keyboard was not working properly. i ended up doing alot of research and procedures that did nothing to fix it. Now in the process of exchanging this junk.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Lilpat,
We are sorry to hear that you decided to return your newly purchased Acer Nitro laptop. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team via phone, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Not very good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took the first one back after the hard drive failed after only a few weeks. Took the second back after it started making noises after one week.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Sulsuknjrk,
We are sorry to hear this; we understand you returned the Acer product but we would have been happy to provide support for you. If in the future you need assistance with an Acer product, feel free to contact support from the info posted at http://www.acer.com/ac/en/US/content/service-contact
We appreciate you taking the time to write this review.
Best regards,
Acer America
Unable to reach Geek Squad to deal with a problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent hours on hold trying to reach geek squad because when I started the computer I used my e-mail address for 25 years which uses a POP-3 server, which is incompatible with Windows 10 setup and no warning about that problem in any instructions provided. After 16 hours per day for a week with ACER and following the leads from them and what I could find in Microsoft, the problem was not solved. ACER later said that the problem cant be solved
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Larry,
We are sorry to hear you are unhappy with your Acer Nitro 5 laptop in some areas. This is not the experience we want our customers to have, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please fill out this form so that we can assist you:
http://csapps.acer.com/prompt/?key=820ed8c038d8234dbba1a859c69c5e8a0a90aac8
We appreciate you taking the time to write this review.
Regards,
Acer America
Keyboard not working.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard isn't working properly. Keys "s, x, z, q, o, p, g, h, L, m, The right shift key, both ctrl keys, the period key, and more are unresponsive. I needed this computer by tomorrow. But now I have to send thus useless crap back to the manufacturers. Thanks Best Buy for wasting my time.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Timothy,
We are sorry to hear your Acer laptop required repair for the keyboard, however we are glad you were able to take advantage of the manufacturer's warranty to get this resolved. Your input is very important to us as we are always looking for ways to improve our customer's experience. We appreciate you taking the time to write this review.
Thank you,
Acer America
Do not buy Acer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst computer I have ever bought. It last about 12.5 months then started having issues with the key board. Certain buttons stopped working. I called Acer and they have the worst customer service and would not help. Best Buy would not help either. Once it is past the return date they make it your problem. Do not buy this company’s product it is complete junk.
No, I would not recommend this to a friendOk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loved this for a bit, but the graphics card took a dump after just a week. Returned it got a different brand instead
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Chet,
We are sorry to hear that you decided to return your newly purchased Acer Nitro laptop. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team via phone, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Stopped working before 2 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took this laptop back after 14 days. Turns out it wasnt the laptop that wasnt working but the charger. Its a good computer otherwise.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear this; we understand you returned the Acer Nitro laptop but we would have been happy to provide support for you. If in the future you need assistance with an Acer product, feel free to contact support from the info posted at http://www.acer.com/ac/en/US/content/service-contact
We appreciate you taking the time to write this review.
Best regards,
Acer America
Defective out of the box, Be ready to return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Defective out of the box I just bought this laptop. I opened the box and I plugged it in and here is the surprise “it wouldn’t power on!. Returned to B Buy If it works its probably great, seems like Acer has some QC issues
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear User,
We are sorry to hear this; we understand you returned the Acer product but we would have been happy to provide support for you. If in the future you need assistance with an Acer product, feel free to contact support from the info posted at http://www.acer.com/ac/en/US/content/service-contact
We appreciate you taking the time to write this review.
Best regards,
Acer America
- Pros mentioned:Graphics, Ram, Speed
Very Good Gaming at Reasonable Price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son, who games, has been using this laptop. He has high standards for gaming equipment so I was interested in his opinion. He has a custom built desktop for gaming (i7 processor, 16GB RAM, and a good graphics card). Not the most powerful but runs graphic intensive games comfortably. He says he ran tests with his game and this laptop is only 25% less in performance tests. For the price, and portability that is acceptable. Gaming gear is very subjective to the person using it but I would add this one to your list if you’re on a budget.
I would recommend this to a friend Keyboards stopped working 1 month after use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this computer around a month ago and all of a sudden my most of my keyboards just stopped working. I don’t know exactly why this happened I’m not sure if maybe this was a manufacturer problem but I’m sending my back to acer for a repair. Hopefully my computer works fine after but was very disappointed. Sorry but have to give this a 1 Star.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Jleon,
We are sorry to hear your Acer Nitro laptop required repair for the keyboard, however we are glad you were able to take advantage of the manufacturer's warranty to get this resolved. Your input is very important to us as we are always looking for ways to improve our customer's experience. We will get your laptop repaired and back to you as quickly as possible. We appreciate you taking the time to write this review.
Thank you,
Acer America
POOR QUALITY-KEYBOARD
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Immediate hardware issues with the keyboard within 2 weeks. First week, was 2 letters than gradually day by day the entire keyboard! Couldn't even enter my password to get to my documents without a USB keyboard I was doomed! I WOULD NOT RECOMMEND THIS COMPUTER PRIOR TO THE HARDWARE ISSUES BEING RESOLVED. AESTHETICALLY, it's beautiful computer.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Flash,
We are sorry to hear you are having problems with the keyboard on your Acer Nitro 5 laptop. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please fill out this form so that we can assist you:
http://csapps.acer.com/prompt/?key=61910a0d43ad4b7d82aeb914ed50ab151e5c05ee
We appreciate you taking the time to write this review.
Regards,
Acer America
Brand New and Does Not Even Turn on!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had read many reviews of many different laptops I was considering. I narrowed down my search to the Acer Nitro 5. To my dismay, I received the laptop and it will not even turn on at all. This makes me wonder if I made the wrong decision. If this is a common occurrence then Acer needs to step up their game in the quality and control department.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear you are having boot issues with your Acer Nitro 5 laptop. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please fill out this form so that we can assist you: http://csapps.acer.com/prompt/?key=7705fddc8e375e5d7275d2c91a78db60a22083b0
We appreciate you taking the time to write this review.
Regards,
Acer America
Defective - returned & replacement was defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Original one worked great for 1 day and then keys stopped working on the keyboard. Continued to get worse, and became unusable. Returned and was shipped a replacement. Keyboard did not work at all out of the box. This computer is a defective piece of garbage.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Matthew,
We are sorry to hear you are having keyboard issues with your Acer Nitro 5 laptop. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please fill out this form so that we can assist you:
http://csapps.acer.com/prompt/?key=30521023d71a50f97e994a71b571b064f5f7705c
We appreciate you taking the time to write this review.
Regards,
Acer America
Meh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be better at this price. Display is fine, why not include a few basic programs?
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Mike,
We are sorry you gave your Acer Nitro laptop a low review because of lack of software programs. We understand this is frustrating but in order to keep the cost of the product down, software outside what Windows 10 includes is not usually included with the laptop. This gives the user the option to install their own software apps as they need. We hope the laptop is otherwise meeting your needs and we appreciate you taking the time to write this review.
Regards,
Acer America
Brand new out of the Box but won't power on
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the laptop today very excited to try it on. Surprise won't turn on try everything holding power 12 sec 30 sec unplug hold 12 sec plug back on try power on nothing happened. Called acer support at 1866 695 2237 told the tech the problem and the answer I got is nothing they can do just return the product. Wow...............
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear BBBoom,
We are sorry you are unhappy with the support you received for your Acer laptop. If the laptop will not power on, chances are it will require warranty repair to resolve the issue. You do have this choice, or to return the laptop to the reseller to swap for a working laptop. We would be happy to help you get this repaired if this is the option you would like. If you are located in the US or Canada, please fill out this form so that we can assist you: http://csapps.acer.com/prompt/?key=3413fb8a09a2adc24f325a69666bea9f942ccbb4
We appreciate you taking the time to write this review.
Regards,
Acer America
Keyboard died and won’t turn on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this laptop a little over 2 months and things were going fine very minimal use, the keyboard stopped working this afternoon while typing and the laptop just shut off and won’t turn back on. I spent 3 hrs trying to contact Acer to help resolve this issue only to be hung up on. Will never buy another Acer product again
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Nate,
We are sorry to hear you are having keyboard issues with your Acer Nitro 5 laptop, and that you are having problems getting in touch with support. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please fill out this form so that we can assist you:
http://csapps.acer.com/prompt/?key=7ac3f0f579ddb0c1249ccfe40d32d35e956b878b
We appreciate you taking the time to write this review.
Regards,
Acer America
DOA out of the Box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant really give much of a review, system refused to start up out of the box, tried all the online factory suggestions no go, returned to best buy the next day they couldn't get to start at least best buy had no problems giving a refund.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear this; we understand you returned the Acer product but we would have been happy to provide support for you. If in the future you need assistance with an Acer product, feel free to contact support from the info posted at http://www.acer.com/ac/en/US/content/service-contact
We appreciate you taking the time to write this review.
Best regards,
Acer America
Keyboard died within 2 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard died. Other than that it was a good laptop with decent thermals.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Freday,
We are sorry to hear you are having problems with the keyboard on your Acer Nitro 5 laptop. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please fill out this form so that we can assist you: http://csapps.acer.com/prompt/?key=4c6aa3d1f1a8fe1f4104e362c62a33989cef0926
We appreciate you taking the time to write this review.
Regards,
Acer America