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Customer reviews

Rating 1 out of 5 stars with 2 reviews

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-2 of 2 reviews
  • Rated 1 out of 5 stars

    Refurbished not NEW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received refurbished laptop not new although the product said it is new when I placed the order and acer replied in the questions that it is new ,also the price should be for new product not refurbished but now the name has changed to refurbished on the website and even support can't figure out how this happened

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear SGAMER,
      The Best Buy link your review came in on is for a refurbished laptop, but if you did not receive what you ordered please contact Best Buy directly to inquire about your return options. They will be happy to help you with your order so you can get the laptop you want.
      We appreciate you taking the time to write this review.
      Regards,
      Acer America acer

  • Rated 1 out of 5 stars

    Renewed not Brand-New

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product said new at the time of purchase, we purchased multiple for our studio and then discovered it's renewed not brand-new, please put an option for a brand new product.

    I would recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Charles,
      The Best Buy link your review came in on is for a refurbished laptop, but if you did not receive what you ordered please contact Best Buy directly to inquire about your return options. They will be happy to help you with your order so you can get the laptop you want. We appreciate you taking the time to write this review.
      Regards, Acer America acer

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