Customer Ratings & Reviews

tldr; Good computer if you can find it in store or get it shipped to the store. No help from BBY if it arrives broken. I liked this system for the 3 days I had it, and probably would have kept it and left a favorable review if the outsourced customer disservice staff hadn't completely blown it with the after-purchase support. The system performed pretty much as I expected it would from the specs. Unfortunately when I unboxed the PC I noticed that the tempered glass front face was shattered and very sharp. I usually buy PCs from Dell (who, even though their customer service has declined since they offshored their callcenters, has always had excellent post-purchase support), so I figured no big deal, I'll call up there and have them ship me a replacement part. Nope. After half an hour on the first call explaining that it wasn't a broken monitor (I didn't order a monitor, only a desktop pc) they told me to call a different number and talk to geek squad. I called that number and they told me... to call the same number that I was talking to them on and talk to geek squad. Maybe I'm a glutton for punishment, but I called again, and after explaining again that it wasn't a broken monitor they told me to take the computer to my local store so they could order a replacement part. Off to the local store I go only to be told they can't get replacement parts, they can only return the computer or ship it off for service, but if I called customer service back they could set up a reship, where they would send me a replacement system and a return label to ship this one back. That was acceptable, so I went back home and called again and was told they set everything up. Fast forward a few days, I get the return label and an email saying the reship was cancelled (with no reason listed). I called back and was told that they could only process one replacement and since they had already done that my only recourse was to return the system. That was confusing since at my last count I had received zero replacements, but apparently the attempted replacement counts and if "the system" cancels it there's nothing more they can do. I asked to talk to a supervisor or escalations rep (who often have more authority to override "the system") and was told that they were all on the phone but would call me back as soon as they are off the phone. No surprise, but they didn't call. I ended up returning the system and ordering an Alienware (direct from Dell, done with BBY). If you're considering this system I would recommend it, just not from the BBY website. Please note: None of this criticism is aimed at the staff at my local store. Every time I interacted with them they handled things professionally and courteously. The entirety of my frustration is with BBY's offshored customer disservice department.

This tower is even better than I imagined. It does it all at speeds twice as fast as my office in one of the largest companies in the US.

had memory leak problems with first unit but best buy service took care of problems quickly and politely am very satisfied with computer and service

Computer has been amazing since purchasing it. Play any game i throw at it.

The pc came in exactly how it was listed, i’ve had no problems running any games or programs on it. Multitasking is not a problem either.

This PC is amazing expecaly for the price.the only thing I changed was the CPU cooler

Great Desktop, only issue is CPU cooling could be better.

Very good PC. Only thing would be to upgrade to a dual or liquid cpu cooler right away. It runs very hot without

Plays everything I can throw at it great. Would definitely recommend.

The computer runs great and the games play excellent. It runs the games in 4k on ultra settings with no issues but I usually play in 1080p on high. Temps are pretty good and you can change the speed through predator sense on the fly. Keep the fans clean of you have pets and the system will run fine. I cannot complain about this PC and the people are super friendly. Can't beat it.

works good. no problems booting it up and got it for a good price

Legit gamer pc. Works great so far and easy to set up.

Great customer service. Perfect. Great graphics for all your gaming needs. Very satisfied.

My computer arrived with a shattered glass panel. I called customer service and she refused to do anything but force me to repackage and resend it back to best buy for a replacement instead of just letting me bring it in to replace the panel or send me a replacement so I can repair it myself. When I asked for a manager, she hung up on me. Worst experience.

not happy w it....after 1.5 year stopped working!!

Great PC and works flawlessly!!!! Good gaming and personal.

Works wonderful my wife loves it! Very useful to her

Solid computer. Only had to plug is and press the power button.

CPU is way too hot and making it not perform well.

Best online experience, best value and best products in town.