Customer Ratings & Reviews

can't get anyone to come finish the job they started

We waited over a month for this installation and got emails and phone calls confirming the day and time, but when the time actually came they called and canceled. We were so upset and disappointed since The Geek Squad couldn’t even give us a new date and time and what’s more troubling is that they didn’t care at all. We returned everything and got a refund and went to another A V company who will do the same thing for less money and time.

Steve was great. Came out twice. He did all he could. Remote still doesn't work and store wont refund me the $159.99 I paid to make it work. It would work before Steve left and the next day it wouldn't. He seen the issue. I returned the remote, have given up on getting my $159 refunded and ABT has solved my problem. Very disappointed in Best Buy,

200 tip still doesn’t work properly. Only speakers work not remote not sub and it over heats

It was a horrible experience. Multiple no shows and canceled

They mounted the tv to low and never finished the job.

Still waiting for properly trained individual to be scheduled for proper install. I scheduled a person to come out weeks in advance and then 5 minutes before the time they were supposed to arrive they called to say they were not trained properly for this type of remote. I am not sure Best Buy will follow up. Its a shame I spent $200 and did not get the replacement remote properly set up.

Took 3 appointments to get the remote programmed correctly. Each appointment required me to rearrange my schedule to accommodate the appointment. The first appointment the person who arrived wasn't even able to program remotes like the one I have.

TECH CAME WITHOUT EQUIPMENT, COMPUTER, TO SERVICE MY REMOTE. ??????

Horrible to work with. The right hand had no idea what the left hand said or did. We cancelled the service call because one of the other techs told us what we wanted done - couldn't be done but they charged us & put the order in. We did receive a credit. Bad News Bears!!!

We have a complex system that required a programmer to be at our home to program the remote. The person set was not able to program and programming happened offsite. Most of what was done does not work and much of what was previously programmed was erased.

Horrible , 4 weeks , 3 visits to store & still NO GEEK can figure out !!! Involved top manager & it’s over a month & yet to get service despite prepayment.

the Geek Squad men were not able to program the remote I purchased from Bestbuy. They could not sink with the spectrum cable box. ..I will return the remote this coming week.

This was the worst I have ever experienced with Best Buy. Honestly, I haven’t shopped there since this fiasco, and don’t know if I will again. They really dropped the ball on this one, and my remote still doesn’t work right.

I am on my 3rd visit, truly amazing how non detailed they are!!

They have their own way and can't not make it the way a customer wants it. I downloaded the free version of the remote programming software and did it myself

This service was never performed! Still waiting for a phone call and still nothing!

Do not buy this. Best Buy gives you a complete run around to install and you’re stuck with a product you cannot use. Shame on you BestBuy & Geek Squad

The programming was incomplete….and has been frustrating trying to get it resolved.

I have had three appointments to program my $500 remote and have been cancelled on all three