Customer Ratings & Reviews

This universal remote control is a must. It has made our lives so much better.

The techs set up my new universal remote and fine tuned my theater system.

Remote programmed by agent. It works well. Geek squad was efficient

The Geek Squad technicians reprogrammed my Universal Remote Control to accommodate a ROKU device. The technicians were great! Unfortunately, the coordination between the office and the technicians was terrible. It took four trips to my house before the work was accomplished. The first time the technician was told I had a Harmony remote control. He took photos of all the devices and serial numbers in my home theater cabinet and said that he would get back to me. The next time a different tech found out that the first had misidentified the model number of the remote. The third time there was a problem with the programming that was downloaded onto my remote control. Finally, the fourth time everything worked.

The agent found an unexpected issue and resolved with an equipment add at no additional cost.

Geek Squad did a great job of updating my universal remote to accommodate all the new devices.

Amplifier works great the geek squad installed and it's perfect

Remote zone works great thanks geek squad love the new remotes

Young man from Geek Squad program remote done fantastic job

These guys are good. They mounted and set up my TV, then programmed my universal remote.

Abdul did a great job. Everything works like we expected

Chris was the best and went above expectations to make sure my new remote worked well.

The geek squad was able to program my very complicated remote to handle my new home theatre

In 2024 I purchased an upgrade to my home theater system. This included a Savant control system which enabled me to control additional speakers. In November of 2024, I upgraded my Internet to use Starlink. After doing this, the system would not link with my home wireless network. I contacted the geek squad and they sent a technician, Chris, out to troubleshoot my system and get me connected. Chis did fine with my home wireless network, but he admitted that he did not have much experience with the Savant system. He was going to contact someone who did have experience and get back to me. It has been more than a month now and I still have not heard back from him. I have spent more than $5,000 on the home theater and Starlink and the Savant purchased from Best Buy. I paid an additional $280 to get the Starlink connected and I paid and additional fee for the tech team to come out and get my system working. This has still not happened. I am questioning what my tech support membership gives me at this point when Best Buy cannot even get the equipment they sell to work properly. I put that I would recommend Geek Squad to a friend in the hopes that this will be corrected, but that was because there was no option that gave me an opportunity to say "still waiting."

Great job!!!!!!! Took pride in his work!! He is a great problem solver. Better keep him.

They updated my remote and successfully installed Roku.

We bought a sound bar and just had a few issues. Needed it reprogrammed due to us getting youtubetv and needed sound thru the Sony remote. Very cordial, polite and helpful young man. Highly recommend. Thank you

The Geek Squad agents installed our LG Gallery OLED SmartTV in a professional and proficient manner in a difficult over-the-fireplace installation. We are totally pleased with our Geek Squad membership and consider it to be a real value-add to our BestBuy purchases. We had not appreciated what we had been missing until we signed up and became Geek Squad members.

Excellent Advance remote 1 zone programe it certainly is

Problem was completely resolved. A workaround the the problem was implemented by the visiting technician.