Customer Ratings & Reviews

The Geek Squad technicians reprogrammed my Universal Remote Control to accommodate a ROKU device. The technicians were great! Unfortunately, the coordination between the office and the technicians was terrible. It took four trips to my house before the work was accomplished. The first time the technician was told I had a Harmony remote control. He took photos of all the devices and serial numbers in my home theater cabinet and said that he would get back to me. The next time a different tech found out that the first had misidentified the model number of the remote. The third time there was a problem with the programming that was downloaded onto my remote control. Finally, the fourth time everything worked.

The techs set up my new universal remote and fine tuned my theater system.

The agent found an unexpected issue and resolved with an equipment add at no additional cost.

Remote programmed by agent. It works well. Geek squad was efficient

Geek Squad did a great job of updating my universal remote to accommodate all the new devices.

Amplifier works great the geek squad installed and it's perfect

These guys are good. They mounted and set up my TV, then programmed my universal remote.

Remote zone works great thanks geek squad love the new remotes

Young man from Geek Squad program remote done fantastic job

The geek squad was able to program my very complicated remote to handle my new home theatre

Chris was the best and went above expectations to make sure my new remote worked well.

Great job!!!!!!! Took pride in his work!! He is a great problem solver. Better keep him.

Abdul did a great job. Everything works like we expected

They updated my remote and successfully installed Roku.

The Geek Squad agents installed our LG Gallery OLED SmartTV in a professional and proficient manner in a difficult over-the-fireplace installation. We are totally pleased with our Geek Squad membership and consider it to be a real value-add to our BestBuy purchases. We had not appreciated what we had been missing until we signed up and became Geek Squad members.

Excellent Advance remote 1 zone programe it certainly is

The two the technicians were EXCELLENT! They have assisted with recommendations to upgrade wireless capabilities, set-up televisions, and linked home systems. Their professionalism and knowledge was superb. I will definitely use Geek Squad again and recommend their service without hesitation. Our technicians were Harmony and Corrine - they deserve 5 stars!

We bought a sound bar and just had a few issues. Needed it reprogrammed due to us getting youtubetv and needed sound thru the Sony remote. Very cordial, polite and helpful young man. Highly recommend. Thank you

It works great and I highly recommend this product.

Problem was completely resolved. A workaround the the problem was implemented by the visiting technician.