Customer Ratings & Reviews

Geek Squad does it again! Great service -- friendly and professional.

The agent installed my new Denon Amplifier and confirmed its settings in a timely manner, meeting my expectations.

Great job by the install geek squad crew in all aspects.

Best Buy tech installed the Sonos amp, contacted all speakers (inside and outdoors). Great service! Only negative was with shipping. Install was about a week late due to all purchased items not being delivered from warehouse.

The tech that came to the house was knowledgeable on the equipment and my speaker system. I will ask for the same tech by name in the future.

The agents figured out what wires went to the different speakers and got everything connected and helped me setup the app on my phone. Excellent customer service

The Geek Squad Technician who provide the service was extremely knowledgeable, had a positive attitude and was outstanding in performing the needed work.

Steve is the best tech!!! Steve is very professional and knowledgeable!! We purchased a Yamaha receiver and Steve came in and addressed our Zone 2 issue within minutes. He was great to work with. We highly recommend Steve and services!

The agent figured out the problem within a few minutes and the stereo hookup was playing again perfectly. He was there no more than five minutes. I am extremely happy that I called Best Buy.

The Tech was knowledgeable, efficient, and friendly. Setup was quick and complete. The Tech explained all the different functions and eliminated a couple extra remotes! Excellent service.

Brett and the Geek Squad are the best! Persistent in getting things set up after some initial snafus. Hooked up two TV’s, CD player, Apple TV, turntable, Airplay and MusicCast. Great job!

The Geek squad hooked all of our devices & showed us how to utilize them. They were patient & answered all of our questions!

The agent fine tuned my surround sound System through my Denon receiver. He did a fantastic job and the sound couldn’t be better. well worth the money.

Bree is amazing. She is do knowledgeable and efficient. She explains the setup and makes sure you feel confident to operate the components before leaving your home!

They were professional, knowledgeable and great listeners; the installers took their time analyzing current issues before setting up to do a top notch job.

Jake is awesome he knows his stuff I will always request for him if I have issues.

GREAT JOB.../ Was on time. Was very knowledgeable and provided me with what I expected.

I recently purchased an in-ceiling speaker system along with a receiver setup from Best Buy, and opted for Geek Squad’s installation service. Unfortunately, the overall experience fell short of expectations. While the speakers were installed, the technicians failed to complete the setup properly — they did not install banana plugs at the receiver end, which are standard for a clean and reliable connection. When you’re paying for professional installation, you expect attention to detail and a complete job, especially for something as basic and industry-standard as banana plugs. The oversight left me disappointed and required additional time and effort on my part to finish what should have been done during the initial install. I hope Geek Squad improves their training and quality control to ensure future customers receive the level of service they pay for.

They stayed until the problem with my surround sound was resolved. They were persistent and tried different troubleshooting alternatives.

The agents connected all my components to the proper places so that my entire audio system works! They were respectfully patient with all my questions and knowledgeable.