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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job with the install. Very clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great very satisfied with product and the service call

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Professional and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to have many followup visits after the initial installments of a TV and a surround sound receiver for various reasons -- settings not working on the TV and/or receiver. The Geek Squad crew and the outside agent that was sent the last time did their best to connect and/or address the issue(s). There's some sense of peace of mind knowing I can reach out and book an appointment as the need arises. And they pretty much kept to the appointment time and kept me in the loop as to their arrival times.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my try quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv and sound bar. Corey was very professional and helpful!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mount with sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV on the wall with the sound bar mounted to the TV. Made sure everything was level and even with the other TV that was already on the wall. Took care in hiding the wires fit a professional finish. Steve was the , and he was great!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    installed rear speakers quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    total tech connected my rear speakers with sound bar

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Nice to have a technical group available.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have a technical group of personnel with outstanding knowledge of different equipment in one location.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Prompt installation of sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech installed my sound bar and had it working in a short length of time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad installed my soundbar quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was fast and easy for us to understand.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad set up my speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they took no time on set up my surround system, even show me how to adjust it to my needs

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed the Sonos Arc in seconds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents setup the Sonos Arc, gave us a tutorial and got our sound rocking in NO TIME!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 3 out of 5 stars

    Nice geek guy, knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bruce came with a gregarious personality and lots of knowledge. He did what he was supposed to do and answered questions we had about other type of tech issues we were having. He promised to return with new product for us to purchase (google wifi mesh) in the next week.... he never followed through even though we texted back and forth... it all started out perfect but was disappointing in the end.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hello, We want our Techs to always deliver a quality of high customer service. We certainly wish our customers to have a full experience with their audio setup, as we expect Agents to follow through every step of the way. I suggest speaking with our Agents at (800) GEEK-SQUAD, or (800) 433-5778. They would be happy to review your concerns.

  • Rated 5 out of 5 stars

    The Geek Squad is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed our soundbar with components quickly and efficiently and taught us how to use the remote. They did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was efficient, personal and thorough.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men came and connected everything. They made sure I knew how to operate the system and the remote. They were efficient and thorough. They took all the boxes and paper from the boxes with them and made sure we were happy with the product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    It wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love the sound as well as the way that the sound gets around the room! It just all comes together very nicely!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad can connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad can connect a sound bar system. Perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really ????

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent that came out to my home, was a kind, to the point individual. I had a unusual issue - I bought a NEW item, someone thought it was cute to ship me an open box of the sound bar and it came "from the local store". I gave him, the wrong item for the correct item - Life was merry

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound thanks to perfect installation and calibration!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick Set-Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came and installed the sound bar quickly. All connections were made and the universal remote was set up for quick access. Good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team arrived and did everything I needed. They explained the process and made it easy for me to understand. I would recommend the squad to everyone.

    I would recommend this to a friend
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