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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 7,928 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job by a knowledgeable and personable rep. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geekdid Good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems with installation. Man knew what he was doing and completed job quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound product installed by great techs who are fast, courteous and delightful !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The team of Experts set up entire home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new home theater system. 85" TV, Blueray dvd player, apple 4k tv, amazon fire stick; yamaha receiver, Harmony Elite Remote. The geek squad came in mounted the tv to the wall, hooked up all the devices, programmed the remote to play all the devices; and then gave me a quick tutorial. They did a great job. Worth the money to have the professionals do it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service Roman!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the great service I received from Roman with the completion of my sound bar system speaker stands assembly! He was personable, polite, professional, knowledgeable, and efficient. Well done Roman! Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service on a tv and speaker bar install!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted the sound bar mounted directly under the TV. I had purchased a kit recommended by an I store Best Buy rep. The on-site tech explained that kit would have the speakers pointing towards the floor and suggested we use the brackets included with the kit instead. I didn’t realize there were wall brackets included with the speaker bar and the final install worked out great. I’ll be returning the separate mounting kit that I purchased

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed with the kinks worked out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked great!! hooked to my TV and the sound is awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar installation-quick, efficiently done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cory’s work was quick and efficiently done and he did a good job of explaining the sound bar operation. He cleaned up after himself taking care of all the boxing material. Was also very personable

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy with the sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the sound. I'm glad that I had Geek Squad get it set up for me.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new sound bar adds a great high sound to the the house.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound. Far better than the TV itself.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice addition tot he TV we purchased. Can actually hear the sound now! Takes up little space and fits in nicely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - Gus & Team are the BEST!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gus & Team were fantastic!! Excellent customer service and very polite!! Explained everything well, and made sure I understood how to use equipment. Made sure that everything was clean and how it looked when they arrived, left nothing behind. I would definitely use them again. Even Taylor at the Canyon Springs store was AWESOME!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased a new television and surround setup but was having issues connecting everything and having the correct inputs for each activity. It is now set up to play everything that I have connected and I have it set up through a Harmony one remote that brings everything on properly for each activity. Usually I am able to set everything up without any help, but there were a few too many ways to connect the different cables and devices and I wanted it done right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nothing more at this time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appointment time was good. Daniel was courteous and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific Service and Sound System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike was the geek squad technician who installed this item. His service was excellent. He made a clean install, was courteous and efficient, and made sure that everything was working before he left. We LOVE our new sound system! Terrific service and product!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never needed a sound bar but decided to try it with lg tv and couldn’t be happier !

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Surround sound speaker install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick & efficient, very nice & answered any questions I had about my speakers & setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted TVs efficiently!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellence in customer service, pleasant and provided information and respect of property. Team was punctual and did the job paid to do and went beyond to get coaxial needed to complete the work.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job very professional and knowledgeable and made sure everything was right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Matt & Rowel Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rowel and Matt were able to connect our sound bar and streaming device adapter to perfection!!

    I would recommend this to a friend
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