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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,040 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Things Went Very Well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Called In Advance .Showed Up On Time And Did The Job Then Left.Sound Bar Working Great..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fine Job by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were knowledgeable, personable and highly professional throughout. They unpacked the TV removing the large box and associated packing material. We were pleased with their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent told us that our port on the tv was bad and could not be repaired.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great speakers and soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Sony 65” tv and sound bar and speakers. It is amazing. The picture and sound are phenomenal!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad Made All The Connections

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad connected the components correctly the first time. It is reassuring to know everything is connected correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad goes above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was thorough and went above and beyond. He even helped call Xfinity with me and told me what to do to get help from them. He explained everything clearly and answered all of my questions. His customer service was some of the best I have ever had.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Agent was proficient and helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was on time, proficient and very helpful. He made sure we were comfortable with the product before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and soundbar setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent delivered and set up the TV and the soundbar. Shannon was excellent and provided helpful information.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my streaming service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They always do an incredible job, very professional, explained everything throughly

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Same techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again, nothing but professional workers. Even installed the wire mold they recommended I purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed Sound Bar to My Older TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my sound bar to my TV in a manner that I would never have done myself. My TV is an older model that did not have the newer components that modern sets have. The agent resolved this issue in very short order and I was up and running.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound system installed quickly and installers showed us how to yse it and cleaned up afterwards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS was excellent and explained everything well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and I appreciated their observance to the COVID-19 rules

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Add On Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew knew exactly what to do and was experienced.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job of install. Very courteous and knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Super job by a super technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ed was very knowledgeable and helpful. Easy to work with. Would like him every time

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Geek did a great job of installation. Nice volune range and bass.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Was an add on cost to basic tv mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my Sonos soundbar, sub, and 4 Play1 speakers synched with my 86 inch screen. Booming sound.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job installing and explaining equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional employees, they did a expert installation and took the time to explain the equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installed sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected the sound bar and it is working beautifully.

    I would recommend this to a friend
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