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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 7,928 reviews
  • Rated 5 out of 5 stars

    Very pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having a 3 party hired to install and hook up our new TV. The 3 party installer was alone apparently the other guy called in sick so long story short both my husband and I had to help this guy hold this heavy TV while he tried to mount it. With that being said I was no happy. Thank goodness for the other Geek Squad guys that came out they took their time and got everything hooked up correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agent, Angelo, was very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, Angelo, quickly found a problem I had with the HDMI eArc port on TV. Found a work around and contacted the Geek Squad to set up repair of eArc port.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Neat and Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complicated for me,easy for the Geek Squad! Neat and efficient installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Job by the greek tech

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech did an excellent job and gave me great advise on my secondary TV in the guest room.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Install on Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician used a bracket to attach the sound bar directly under our TV for a professional look.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came and synchronized this unit and it sounds absolutely amazing

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful in setting my system up and providing best manner in which to use the different systems

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Top notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service installation was top notch. I highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed my Samsung Sound Bar--Excelle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two reps from Geek Squad that installed my new Samsung Sound Bar were fantastic. Professional, courteous, patient and knowledgeable. I could not have asked for better service. On a side note, I recall that these two Geek Squad reps were from the Osceola County (Kissimmee?) location. Great guys to deal with!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    SOUND BAR WORKS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an easy set up...The salesman at Best Buy told us that getting a Sound Bar would enable us to have volume control and access to the mute button on remote. Not True...did not do either.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    He did a wounderful job hooking up our spesker sys

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a wounderful job hooking up the sound system and out the door in a very short time.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    satisfied with installations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no problems with the installation or or device hookups. done quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came out and helped me set up the home theater system so that it’s much easier to navigate with just one remote. I can switch back and forth between internal tv speakers and the home theater with a couple of pushes on the remote. The only hiccup in the process was the appointment was made, erroneously, to set up a sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kudos Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I was going to install my new sound bar myself, but so glad I had the Geek Squad handle it ! They are so much more familiar with the interface with my new tv and I’m sure I would have struggled to accomplish what they did quickly and professionally. They also had suggestions on placement from my original sound bar which made much more sense and looks much better

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! Very professional and explained the whole process of connecting my WiFi to my tv to my sound system! Excellent work!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs installed my center speakers and calibrated all the surround sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad are Real Pros!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad folks were very knowledgeable and professional. They were able to complete their work quickly and neatly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    PRINTER AND SOUND BAR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT GUYS. MADE HOOKING UP OUR SOUND BAR AND PRINTER LOOK EASY. HOWEVER, I KNOW BETTER. SUPER JOB.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    LG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound bar I have bought this year great listening sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would love the LG sound bar. Sound is absolutely fantastic

    I would recommend this to a friend
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