Customer Ratings & Reviews

The technicians determined what was needed to correct the initial installation of the soundbar and remote bluetooth speakers. They reconfigured the bar so that the speakers were properly paired with the bar even though the original Geek Squad installer failed to recognize this need

Last time we had someone install a TV, Blu-Ray and wifi we had extra wires everywhere. Also had to have a page of instructions on how to use. This time the Geek Squad came got rid of the extra wires, made suggestions about other items we had. They hooked up 4 items seamlessly and only have to use 2 remotes one of which is for the DirecTV box. They even moved the old TV and other items to the other room. Recommend them highly!

Sounds great and geek squad did an awesome job. Looks and sounds great.

great job and great knowledge ended up changing sound bar to den tv.

Geek squad did an excellent job.They were very nice and no question was a dumb one. Expensive but great service.

Hooked up everything and made notes for easy chess to the next steps in my repair

Excellent service on time. and went way above and beyond. totally recommend.

Very professional and they swapped out the Sonos sound bar bracket for a new Sanus bracket. Outstanding service.

Brandon came advised missing parts in mount said i need to exchg gave me his cell# to come later to finish the job .. cld every 2hrs no response.. cld Best Buy finally after spk'g to 3 people who also tried calling Brandon w/no response i spk to David(mgr) also could not get a response from Brandon!! set up appt for Sun w/Edward and Alex which were very knowledgeable and professional .. my experience turned from nightmare to excellent .. Thank You Guys !!!

we have used geek squad on many occasions. The only problem I have is the lack of communication between two geeks. Ex: one geek comes and he can't figure out the issue or he may need parts and leaves without completing the job. Then the follow up comes, and a different geek is sent out without all the info or sent without the correct part causing another service call. Much wasted time due to lack of communication

Very personable and knowledgeable installers. Very impressed with the cleanliness and knowledge of products looking forward to using Best buy again they're excellent with great management

The agents added a fire stick and sound bar and did a great job and showed me how to use it.

The agents connected and now get great sound. Yes!

Agent was on time and was courteous and professional

The geek squad came over to setuo my system were great. Explained everything and were very helpful.

Explained setting to me I didn't understand. Great help.

The equipment was very easily to put together with the other equipment

The agents connected the Q70 sound bar to our new tv and showed us to use it.

It is amazing sound bar. It sounds like your at the movie.

The geeks squad set up was fast and very well done. They took time to explain everything that was done.