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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 7,928 reviews
  • Rated 5 out of 5 stars

    Sounds like a good idea to me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great experience getting your knowledgeable technician to hook-up my soundbar. He even knew how to get it to run through my switch box. Everything works great. I would recommend them and use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Gquad install of tv and soundbar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was done quickly and extremely well. Installers were knowledgeable, professional and friendly. However, I’m extremely upset about being told twice that I would not be charged and was.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    You should purchase.....it's the BEST!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound and it's crystal clear! I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was professional, polite and honest. He evaluated my soundbar problem in five minutes, made the adjustments and I was good to go. He even wore shoe covers in my home. I was elated!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geovanny rocks — professional & polite.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geo from Geek Squad was excellent. He was prompt, professional, walked me through the set-up and usage and answered all my questions about potential wall mounting options. It was clear he is knowledgeable, and he is very polite. Geek Squad is fortunate to have him.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad intall TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents install several TVs and connected them to sound equipment. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful, courteous, knowledgeable. Explained system to us , answering all our questions

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed correctly and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my sound bar and connected my stereo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beyond the call of duty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, prepared and the equipment necessary to do the job and deal with the unexpected. Polite and professional. Sean really cared about performing the tasks correctly and made sure it looked right. I was so impressed with Sean and the end result, that made sure that my brother, who purchased three TVs and other equipment, asked to have Sean come in and install. He did get Sean and was really pleased as well. I will but again and make sure Sean performs the install!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Actually enjoyable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally installed my home audio system several years ago. I recently moved some things around and had to pull this plug and that plug over there. I've had two knees replaced and could not get into the positions to put it all together again,,,,enter Geek Squad. The lad that came zipped right through the install and even balanced out the sound levels. He was fast and I really enjoyed our discussions about the latest tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came back and set up my replacement new soundbar.They did a nice job!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad installed my TV and soundbar quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my TV and soundbar and did a wonderful job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chris

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris was wonderful getting my new tv, Roku, utube tv and all set up. Even better, he was patient and encouraging to this senior citizen to be able to operate all the new equipment and gadgets.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Brian was excellent.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian did an excellent job hooking up our Bose system and showing me how to use the controls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So grateful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are the best. Friendly, quick and helpful. Will always use them.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    connected my tv and soundbar thank you so much. jose was very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    wife likes it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    much better sound. Agent was very experienced and expert unlike me wish he lived next door

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad connected my sound bar to my new TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and efficient installation. Well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best of the Geek Squad was here!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ron L was great. He knew his job. He installed the 65" Sony and the Sound Box. Ron installed both units in less time than the two yokels that were here a month ago. I recommend Ron L. I had two poor installers, from the Geek Squad, in Dec 2021, they brought and installed the incorrect Sony. I do not recommend these guys.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The soundbar sounds great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caleb connected this for me too and the sound is great and very easy to use.

    I would recommend this to a friend
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