Customer Ratings & Reviews

The technician from the Geek Squad help us again for the third time to make out tv and sound bar work properly. He moved the sound bar in a way it would allow the eye of the tv work properly. Still at least once or twice a day the tv and sound bar turn off by themselves. We’ve spent a lot of money at your store , this is ridiculous that this issue can’t be resolved. Everything was working fine before we bought the new sound bar. We have an LG tv working perfectly with a Bose sound bar. Bought the new sound bar and all these turning off by itself continues. Any suggestions will be appreciated

The team was on time and did an excellent job of installing the new equipment. They were friendly, courteous, knowledgeable and had impeccable patience answering all the questions my wife and I had. We asked about other products for home security and tech stuff that was available and received some great feedback. Zeb and Logan are the best. Best Buy is lucky to have these two on your Geek Squad.

Outstanding job by the Geek Squad. They explained all the systems and options. They also made sure we understood how to operate and change the settings.

I bought the total care program for $199 with my TV and Sound Bar purchase, and it was worth every penny. The GS did a great job setting up the TV, mounting it over the fireplace, explaining operation nuances, making recommendations. The same with the sound bar set up. Yes, I could have set them up myself, but I doubt I would have done it as well and understood my system better at the end. Ethan and Sean were great to work with.

Sound bar and woofer are working well. Installation was easy.

Knowledgeable technician!! Perfect installation!! Enjoying it every time I turn on the TV.

The installation went very well. He knows his products and how to get them up and running quickly. Very happy with the process.

The technician that came was fantastic! He knew what he was doing! He was very efficient professional and polite. Now I am enjoying the whole set up! It sounds awesome!!

The two installers knew exactly what they were doing and were above to mount and connect the tv and sound bar quickly. The final product was professional.

After I purchased a new 75" QLED TV set from Best Buy I choose to upgrade my nine-year-old existing sound bar with a new Q70 sound bar. Since I wear hearing aids I found with the new sound bar I do not have to turn the volume up as high and I receive a much better quality and distribution of sound. Very happy with my new sound bar.

Fraya and Andrew did a great job. They were professional, friendly & cleaned up after install. Highly recommend!

Purchased Bose surround sound speakers were connected to a Bose soundbar. I gave an average review because I did not know enough about the Bose technology to ask intelligent questions at the time of initial installation. Because the sound quality was poor I needed to schedule a second visit from the Geek squad to evaluate and educate me. Sound was improved. When shopping for speakers do lots of research, ask lots of questions and see the equipment in use at the store so that you have a better idea of what you are getting into. I have no complaints with the Geek Squad, they have been very helpful.

Mitchell and Andrew did an outstanding job. Both were professional and answered all questions. I had the chance to allow the third party provider to perform the install, however, I would never want to miss out on the professionalism and customer service provided by Geek Squad members. ICECREAM!

Geek Squad is the real deal. Love these guys. Very courteous and knowledgeable. They did a great job setting up the house sound system. If you got a complicated job, i highly recommend using them. Its worth it

The agent could not figure out why my Tv and sound bar were losing connection. She turned on Bluetooth and connected that way, its working but doesn't fix what's wrong.

As a total tech member i receive several benefits. One us deluvery and set up on most products. The soundbar was set up by qualified geek squad folks who were motivated to work and wanted to here and enjoyed what they do. Both had worked at best buy several years each. They were in and out and everything was done well. I am a best buy fan and recommend geek squad to anyone needing tech stuff done. Oh yes the sound bar is better than the more expensive one i replaced.

The service reps were on time and professional in their service. A simple question was asked about the sound bar installation and the two wired remote speakers and the rep claimed that they wouldn't work unless, there was a show like 'Gunsmoke' on. The rep did not tie these included with purchase wired speakers with the main sound bar and so, the system does not completely work as the manufacture intended it to! This is a serious draw back to what would've been an excellent service call!

I returned it , but geek squad was readily available. I’m impressed ! It was not necessary for the good sound bcz the TV was high quality .

The geek squad that set up my tv, stand and sound bar was excellent. He came in the time frame and was very efficient setting up the unit. Unfortunately he couldn't remove my old tv because it was too large and heavy for one person. I had told them it was a tube unit...only 25 inch set but the old units are heavy. I needed an additional appointment to have it taken away which was a little inconvenient

Matthew was the agent he was very professional and courteous. He completely set up all my audio needs. I could of not been more satisfied. Thank you Matthew for a good job well done.