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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 113 Showing 2,241-2,260 of 7,928 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad set up sound bar quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad remounted my TV and sound bar quickly and very efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having 3 speakers, tuner and DVR connected. Sound is great. Service was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brian!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian was my Geek squad Tech, He was Profesional and informative. I had an issue with my product & he made sure he photographed the issues and reported it. He ended returning to installed my replacement equipment. Hes one of the best!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hooked up my sound bar and I am enjoying my new tv with my previous sound bar. The Geek Squad was so fun and professional in installing the sound bar. I had a Vizio sound bar and they thought it might not connect using the new Samsung Tv remote but it did!! I only need to use one remote!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Charles Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After some unanswered calls and text and unkept promises I encountered Charles. Absolutely fantastic and knowledgeable guy! Full of patience and courtesy. A great representative of your company. Others could learn from his professionalism and attention to customer satisfaction.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys came out and knocked out even with a hot attic. Speakers look great and no wires!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad are great teachers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great in diagnosing the issue with my sound system. it was a simple adaptation and the surround system was operational. Wyatt was extremely knowledgeable and patient in explaining so many features on my new LG TV. he demonstrated and taught me much. a very professional employee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service-Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came at appointed time and installed Mobile TV mount, attached TV to mount, connected soundbar and various audio components. Friendly, knowledgeable, and efficient!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Sound at Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar was connected professionally & in a timely manner.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio sounds fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Several components were connected to 75" tv. Sounds like I am in the theater! Worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He was the best,

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not tech savvy at all, the installer made my purchase worth wild.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad installed my received quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my received and connect it to all my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad employee who came out was absolutely fantastic. He got our soundbar installed and set up to our new TV very quickly. He also fixed a few things the TV installer (had been subcontracted by Best Buy as a non-Geek squad member) missed. A+ Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who delivered and set up my sound bar and sub did an excellent job! They were polite and professional and answered all my questions. They showed me how to use the equipment as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kyle rocks tv and sound install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I had Best Buy install my new TVs and Soundsystem. Moving into a new house was stressful. They helped take the stress out of making sure everything was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service, as usual

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent showed up right on time and immediately got to work. He finished quickly, with everything working as it should. Thank you, Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Five Stars!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Austin and his partner, sorry I can’t remember his name, were outstanding! I struggle with this kind of thing so it was great to have the Geek Squad van in my driveway and they made it look easy, and were pleasant and kind, they were really great!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    AS ALWAYS--PERFECT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    INSTALLATION DONE QUICKLY AND PROFESSIONALLY--AND AS ALWAYS VERY PLEASED

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Nice job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. Clean and careful made sure everything work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad gave me good advise.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my sound bar fast and gave good advise.

    I would recommend this to a friend
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