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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 7,928 reviews
  • Rated 5 out of 5 stars

    Geek squad install my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had geek squad installed my tv to the wall as just let a professional do it as i know i would of messed something up or it would of been crooked. The geek squad tech was in contact with me throughout the day and installed it very quickly and set up everything to the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad installed my sound bar fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech installed my soundbar very fast. The tech was on time, very efficient, and very friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’re able to re-connect sound bar that hadn’t worked for months.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my soundbar system very quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job installing my soundbar system to my Tv

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound bar connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good connection of sound at to tv but poor explanation of how it worked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    REMI THOMAS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work!!!Your agent came in and went straight to work, she did all the measuring and put the wall mount up in perfect place. She then had her friend ?Tony I believe come and help her hang it in place. After that she set up the sound system and programed the TV and DVD player. she did all that in about 30 min.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Proficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great and even made sure that his sound was just like he wanted it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Getting the best from the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These techs are amazing efficient. They went right to work, answered all of our questions and showed us how to get every aspect of this amazing entertainment system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were great! I couldn't figure out a pretty simple issue, but they didn't make me feel like a total idiot. In fact, they complimented me on the overall setup. Will definitely use them again when I get in over my head. Which is about every six months, lately. Thanks, again, Best Buy, for the Geek Squad. Start sending these guys back to work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and helpful home theater expert

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron arrived early for my Geek Squad appointment, cleaned up the area when he was finished, and asked for my input as to what we expected to achieve with the set-up of this sound system. He then made recommendations which improved upon my initial ideas, and set-up everything flawlessly. We are very happy with Geek Squad services and will highly recommend them to our friends and neighbors for both value and expertise.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and helpful clean work and answered all my questions

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Installation was nicely done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job connecting the surround system.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    quick and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mounted tv and completed installation of all connecting devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very thorough and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen that completed my install were very sweet, polite, and thorough. They answered questions I had, and even made product placing recommendations, which turned out to be amazing. I have since decided to do an in-wall installation, and will be requesting them, through Best Buy, to come back out to complete that install. They were great!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was on time and he was very knowledgeable and provided instructions

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a good job connecting my TV with the surround sound.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Team was Greatz!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek team did a great job of setting and programming my system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys set up my tv and soundbar and blu-ray without any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were wonderful. They set the tv and soundbar up with no issues and even answered some questions we had about another soundbar purchased at Bestbuy. Great service! Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time, polite and knowledgeable. Walked through options.

    I would recommend this to a friend
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