Customer Ratings & Reviews

Friendly, clean service. Very happy with overall set up

Pleasant helpful and efficient. (It is ridiculous to require more than a minimum)

A friend from work recommended the folks at best buy, and I bought several things, speakers a receiver and odds and ends to hook them up. After making an appointment for the geek squad to come out, the salesperson I dealt with asked me to check my speakers by switching feeds, and found a defective speaker, replaced that and cancelled the geek squad, win, win

The Geek Squad technicians from Gilroy (Eddie and Jamie) did an outstanding job of installing and configuring both our bedroom TV and Sonos soundbar as well as making recommendations to our network that increased throughput by about 12 times its previous speed. They were courteous, knowledgeable, and efficient. We're very pleased with the results.

The in-store staff was very helpful and familar with product.

Geek Squad did an amazing job in setting up the sound bar to my 85" Sony Bravo. No way I could even come close to what they accomplished .

The technician was on time and notified me when he was on his way and his expected arrival time. He was efficient and had my sound bars up and running quickly.

The technician installed the sound bar and all is working correctly.

Knew the product well and installed with required adjustments quickly.

the geek squad technician did a great job on setting up our sound system.

To ensure everything was working and that I understood the basics. They were knowledgeable and respectful. Very much appreciated the mask and gloves as I am a senior and safety is a concern for Best Buy and myself. They removed my old tv, set up the tv, sound bar, connected the tv to my antenna and attached my existing blueray.

My tv was installed quickly and it's functions explained clearly.

The 2 service people were on time, courteous, informative and overall service at its best. I have had great experiences with the Geek Squad members thru the years on delivery of new apppliances and TV's,

Agents installed new Xbox sound bar quickly and efficiently.

Sonos sound bar was easy to set up and sounds great.

Tv and soud bar were not communicating tech resolved issue promptly

They connected the soundbar. Havent had any problems with it so far.

I would recommend the Squad for setting up the TV & sound system including the remote. They came back 3 times to get it right & suggested we move the sound bar because the sound was bouncing off the vaulted ceiling to other parts of the room. They adjusted the picture & audio & made sure the remote was programmed & we knew how to use it, including any problem solving.

I received awesome service from the geek squad technician. She was knowledgeable, personable, and very professional. If she is a reflection of all technicians service, then I say Hooray to Geek Squad. Quality is a word typically reserved for a product and not a service. In this case the quality of the service was outstanding!

After purchasing a brand new 65" Smart TV and sound bar ($$), certainly didn't want the responsibility of setting it up. Not to mention Best Buy's excellent recycle electronics program. This is a no brainer, the TV and sound were up, working and no mess in an hour (with the old TV and equipment gone). We will use the Geek Squad ALWAYS AND FOREVER! Thank you Daniel & Jillian.