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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 121 Showing 2,401-2,420 of 7,928 reviews
  • Rated 5 out of 5 stars

    Great sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick efficient set up, also reviewed different options. Good service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agents mounted the TV and made all necessary connects to the accessories. Both agents were very polite and professional. When the install was completed, they took the time to explain what was done and then proceeded to show how everything worked, I was very impressed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Really nice tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and the price was very good. Installation was simple and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gill & David did an amazing job! They were helpful, kind and extremely knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect delivery and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered our huge TV, took away the old huge TV, all the boxes, packing material. A big deal for two semi-invalid seniors. They hooked up all the electronics and showed us how to work everything. We couldn't have asked for nicer or more efficient and knowledgeable guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great improvement in audio performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Agent Michael evaluated and improved the connections between our 15 year old Bose home theater system and the new 4K Sony reciever, Sony 4K DVD player, and DirectTV system. He also recalibrated the speakers. His attention to detail improved not only performance but also appearance of our entire home entertainment system. Excellent work! Very happy with results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Preston is a 5 star agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So grateful to Preston and manager Nick for doing my basement install today Saturday. In these difficult COVID times they were professional, courteous and very knowledgeable. They both went above and beyond what was expected. I hope management realize how good they are at what they do and what great assets they have. 5 stars!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repair connections

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was quick helpful repaired all systems quickly and efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Technician was very knowledgeable and helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician made it very easy to use our new product to it's fullest potential.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The Geek Squad provides excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given this a 5 star rating but it took two months for our request to be processed correctly and to get someone to our home to provide the promised service. Once the order was correct, the job was flawlessly completed. We have used the Geek Squad for many projects and the service they provide is excellent. Would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came out and hooked up everything all together. Works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks were right on time. Did the TV install very professionally and explained everything in a clear and concise manner. When I had a question about my surround sound system on another TV they took a quick look and fixed it. Two thumbs-up to these guys! I’m a happy camper!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Top of the line

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Geek squad set up and programmed system something I was really thankful for.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Home service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home install service was awesome very clean quick and well done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phenomenal Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a question about my soundbar, got it checked out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation of TV and Sound bar/subwoo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed TV and sound bar/subwoofer. They were knowledgeable, efficient and personable. They were patient answering questions and made sure we were comfortable with our new smart TV. They even responded to a text with a question after they left our house.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I got the hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad as usual got sound system installed and dialed in sounds great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came out and were very professional and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daren is the best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daren explained everything. He was on-time and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JBL soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and information provided, and pricing turned out to be good.

    I would recommend this to a friend
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